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The St. Regis Kanai Resort, Riviera Maya

5.0 star property

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Photo gallery for The St. Regis Kanai Resort, Riviera Maya

5 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)
5 bars/lounges, 4 poolside bars, 2 beach bars
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
St. Regis Suite | View from room
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • On private beach
  • Pool
  • Pet friendly
  • Bar
  • Breakfast available
  • Parking included

Explore the area

Map
Paseo Kanai 15, Solidaridad, Playa del Carmen, QROO, 77730
  • Maroma Beach
    ‪1 min walk‬
  • Virgen Beach
    ‪1 min walk‬
  • Paradise Beach
    ‪11 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Grand Room, 2 Queen Beds, Private Pool, Ocean View

Grand Room, 2 Queen Beds, Private Pool, Ocean View | Down comforters, minibar, in-room safe, individually decorated

Grand Room, 2 Queen Beds, Private Pool, Ocean View

  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed, Private Pool, Ocean View

Grand Room, 1 King Bed, Private Pool, Ocean View | Down comforters, minibar, in-room safe, individually decorated

Grand Room, 1 King Bed, Private Pool, Ocean View

  • 592 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Terrace, Ocean View

Deluxe Room, 2 Queen Beds, Terrace, Ocean View | Down comforters, minibar, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds, Terrace, Ocean View

  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 2 Bedrooms, Ocean View, Corner

Presidential Suite, 2 Bedrooms, Ocean View, Corner | Down comforters, minibar, in-room safe, individually decorated

Presidential Suite, 2 Bedrooms, Ocean View, Corner

  • 2313 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Terrace, Ocean View

Deluxe Room, 1 King Bed, Terrace, Ocean View | Down comforters, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Terrace, Ocean View

  • 592 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for John Jacob Astor Suite

John Jacob Astor Suite | Down comforters, minibar, in-room safe, individually decorated

John Jacob Astor Suite

  • 1708 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for St. Regis Suite

St. Regis Suite | Down comforters, minibar, in-room safe, individually decorated

St. Regis Suite

  • 1130 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Caroline Astor Suite

Caroline Astor Suite | Down comforters, minibar, in-room safe, individually decorated

Caroline Astor Suite

  • 1708 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for St. Regis Suite

St. Regis Suite | Down comforters, minibar, in-room safe, individually decorated

St. Regis Suite

  • 592 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Atlas Suite

Atlas Suite | Down comforters, minibar, in-room safe, individually decorated

Atlas Suite

  • 1130 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Private Pool, Ocean View

Suite, 1 King Bed, Private Pool, Ocean View | Pool | 5 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)

Suite, 1 King Bed, Private Pool, Ocean View

  • 1130 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Riviera Luxe Room

Riviera Luxe Room | Down comforters, minibar, in-room safe, individually decorated

Riviera Luxe Room

  • 592 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

The Riviera Maya EDITION At Kanai

  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
4.8 out of 5, Exceptional, (52)
The price is $703
per night
$966 total
includes taxes & fees
Feb 23 - Feb 24
The Riviera Maya EDITION At Kanai

About this property

The St. Regis Kanai Resort, Riviera Maya

5-star hotel in Maroma
Catch some rays on The St. Regis Kanai Resort, Riviera Maya's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
The St. Regis Kanai Resort, Riviera Maya offers 124 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch Smart televisions come with cable channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Additionally, rooms include espresso makers and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a private beach.
The St. Regis Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Step outside to unwind on the white sand beach. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At The St. Regis Kanai Resort, Riviera Maya you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 beach bars, 4 poolside bars, and 5 bars/lounges. Wireless Internet access is complimentary. This luxury hotel also offers a garden and a terrace. Onsite self parking and valet parking are complimentary.

The St. Regis Kanai Resort, Riviera Maya is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Chaya - Overlooking the ocean, this family restaurant specializes in international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Toro - Overlooking the ocean, this theme restaurant specializes in Latin American cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Riviera - This poolside family restaurant specializes in Mediterranean cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
The Beach Club - This beachfront restaurant specializes in Tex-Mex cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Jack's Club - This poolside sports bar specializes in American cuisine and serves lunch only. Open select days.

Languages

Catalan, English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 40 to 50 per person
  • 2 beach bars
  • 4 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chaya
  • Jack's Club
  • Riviera
  • The Beach Club
  • Toro

Things to do

  • 5 outdoor pools
  • Beach club
  • Full-service spa
  • Shopping

Family friendly

  • 5 outdoor pools
  • Free crib
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2023
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's robes
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Espresso maker
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 1775.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 40 to 50 per person
  • Rollaway bed fee: MXN 1775.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

The St. Regis Kanai Resort, Riviera Maya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 54 out of 68 reviews
Rating 8 - Good. 6 out of 68 reviews
Rating 6 - Okay. 3 out of 68 reviews
Rating 4 - Poor. 2 out of 68 reviews
Rating 2 - Terrible. 3 out of 68 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Riviera Maya
Had an amazing time with my Family. Room pool gave it a special touch.
Stayed 4 nights in Sep 2024

10/10 Excellent

Aylar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, modern, good service and food.
Stayed 5 nights in Sep 2024

10/10 Excellent

Aylar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Aylar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, new hotel. Excellent service and good food. Nothing to complain about.
Stayed 5 nights in Sep 2024

10/10 Excellent

Livia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is stunning, and the service was top-notch without feeling pushy. My room had incredible views of the ocean and mangroves. The food was also fantastic, with plenty of delicious options. Overall, it’s the perfect place to relax and enjoy the beauty of the Riviera Maya.
Stayed 1 night in Sep 2024

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was Incredible!!! It is build on mangroves and surrounded by them. One of the most beautiful hotels. Amazing service. They had activities for everyone in the family; various pools, restaurants, beach, spa, kid’s club, library, curated stores. We had a birthday party here and we had people of all ages and everyone left with a happy heart.
Stayed 4 nights in Sep 2024

10/10 Excellent

Rodrigo Baeza

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El hotel esta increible, las instalaciones muy bien. El servicio en albercas tiene que mejorar, se tardan mas de 1 hora en traer cualquier cosa. También la limpieza de los cuartos tienen que hacerla mejor
Stayed 4 nights in Aug 2024

10/10 Excellent

Zinaida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new hotel
I Never write hotel reviews... but my stay this time was exceptional so here it goes. The hotel is new and well integrated into the mangroves by keeping a large portion of the forest intact. You can often see a wild animal walk by. The hotel itself was only open in 2022 and is beautiful in every way. Restaurants are great, and the beach and the pools are beautiful, warm, and pleasant. I will try to come back one day.
Stayed 4 nights in Aug 2024

8/10 Good

Jonathan

Stayed 6 nights in Jul 2024

4/10 Poor

Maricarmen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible food and service… súper over priced
Stayed 1 night in Jul 2024

10/10 Excellent

Philip

Stayed 5 nights in Jul 2024

10/10 Excellent

Chaya

Stayed 2 nights in Jun 2024

10/10 Excellent

Alethia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Great food! Excellent service!
Stayed 3 nights in Jun 2024

10/10 Excellent

LianFei

We had an amazing time in here, thanks to all the staff.
Stayed 5 nights in Jun 2024

10/10 Excellent

jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property with amazing staff!
Stayed 2 nights in Apr 2024

10/10 Excellent

Suhair Adi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and amazing service!
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of kids
Loved this hotel! But.. it’s not a romantic place for couples. There are ALOT of children.. there is an adult only beach club area which was great!! … you’ll be around lots of kids at the restaurants and shared spaces. Feedback: limit how many ppl per room allowed and a separate building for adults only. (My room was next to a large, super loud family with 3 kids, parents and a grandparent in normal room.. not a suite! Making it hard to enjoy outdoor area, thankfully only had 1 night with them… I would have left if it was longer) Service was great, food amazing. Hesitant to go back only based on spending as much as I did and it feeling like Disney, unable to relax.
I got the room with a plunge pool.
Toro was great.
Stayed 5 nights in Mar 2024

10/10 Excellent

AKOP, Northridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, can’t wait to go back
Stayed 4 nights in Mar 2024

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of the best in Rivera Maya
Highly recommend the St Regis Kanai. Beautiful location, great service, amazing staff.
Stayed 4 nights in Mar 2024

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just came back from the st regis kanai and already planning on coming back. I’ve stayed at many top resorts around the world and this was the best resort I’ve ever stayed at. The service is unmatched here everyone is so kind and so accommodating. The food was amazing we enjoyed every meal we ate especially toro we went every night. Frank and victor at toro were so kind and took such great care of us. Antonio at the pool was amazing he went out of his way everyday to make sure we were happy thank you for making our vacation even more amazing. The housekeeping staff are the best I’ve seen 10/10. The spa was so beautiful and the staff were so kind and so helpful. Thank you st regis kanai for the most amazing experience we’ve ever had in Mexico.
Stayed 4 nights in Mar 2024

2/10 Terrible

Ara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
bad experience by staff and Chaya restaurant food presentation not well trained staff
Stayed 1 night in Feb 2024

8/10 Good

John Graeber,

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I received a welcome email from the St Regis. However, when I replied to indicate that this was a trip for our engagement, and to inquire about restaurant reservations, no one replied and I emailed the resort twice prior to arrival. Also, we paid an upgrade fee to have a room with a plunge pool. However, when the pool is running, there was a constant gurgling noise that was very distracting and I had to contact the front desk or our Butler on three different occasions to have maintenance come correct it. Lastly, we ordered two margaritas at the pool bar and the price quoted was $400 MXN (each); however, we were charged significantly more than the price on the menu. Overall, the resort is gorgeous there are still some kinks that need to be ironed out to receive a 10 out of 10.
Stayed 3 nights in Jan 2024

10/10 Excellent

Shannan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5 Star Experience
The resort is wonderful! Very unique architecture, excellent service, amazing food. It truly is a 5 star property where you can relax and be pampered! Highlight was dinner at Toro and our tequila tasting experience with Mario at the St. Regis bar! Pool and beach area is perfection!
Stayed 4 nights in Jan 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I stayed the weekend before Thanksgiving for a relaxing getaway. The property is essentially brand new and our suite was the nicest hotel room I've ever stayed in. Pool service and butler were exceptional. The hotel is a little sleepy, but if your looking for a getaway to relax this is the hidden gem you've been looking for.
Stayed 3 nights in Nov 2023

10/10 Excellent

Magdi

Stayed 5 nights in Nov 2023