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Hyatt Centric Playa del Carmen Beach House

4.5 star property

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Photo gallery for Hyatt Centric Playa del Carmen Beach House

Outdoor pool, cabanas (surcharge), pool umbrellas
On the beach, white sand, beach cabanas, sun loungers
Breakfast, lunch, dinner served; seafood
Panoramic Suite, Balcony (Panoramic Beach House) | Premium bedding, minibar, in-room safe, individually decorated
On the beach, white sand, beach cabanas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Bar
  • All inclusive
  • Parking available
  • Pool
  • Breakfast available

Explore the area

Map
Calle 8 y Playa S/N, Zona Maritima, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • 3D Museum of Wonders
    ‪3 min walk‬
  • Calle 12
    ‪4 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪13 min walk‬

Room options

Similar properties

Exterior

Hyatt Centric Playa del Carmen - Downtown House & Beach House

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (18)
The price is $120
per night
$213 total
includes taxes & fees
Mar 9 - Mar 10
Hyatt Centric Playa del Carmen - Downtown House & Beach House

About this property

Hyatt Centric Playa del Carmen Beach House

4.5-star hotel in Downtown Playa del Carmen
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Hyatt Centric Playa del Carmen Beach House offers 27 accommodations with MP3 docking stations and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.
Some rates at Hyatt Centric Playa del Carmen Beach House are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, cabanas (surcharge), and umbrellas. After a day at the beach, enjoy amenities at Hyatt Centric Playa del Carmen Beach House like an outdoor pool, complimentary bicycles, and a 24-hour fitness center.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. Onsite parking is available (surcharge).

Hyatt Centric Playa del Carmen Beach House is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
CGrill - This restaurant specializes in seafood and serves breakfast, lunch, and dinner.
Late night fare is available from 24-hour room service.

All inclusive details

All-inclusive room rates at Hyatt Centric Playa del Carmen Beach House are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • CGrill

Things to do

  • 24-hour gym
  • Free beach club
  • Free bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from August 29 2024 to November 15 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per night (maximum USD 52.40 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300 per accommodation, per stay
  • Service fee: 10 percent
  • Resort fee: USD 37.12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 15 to 25 per person
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 40 per pet, per night (maximum USD 52.40 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Hyatt Centric Playa del Carmen Beach House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 169 out of 253 reviews
Rating 8 - Good. 37 out of 253 reviews
Rating 6 - Okay. 24 out of 253 reviews
Rating 4 - Poor. 13 out of 253 reviews
Rating 2 - Terrible. 10 out of 253 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jesus

Stayed 4 nights in Aug 2024

10/10 Excellent

JEROME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Idan

Stayed 2 nights in Jun 2024

4/10 Poor

RITA

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived and had to walk our luggage to the hotel out in the middle of a busy street, the room was filled with tiny bugs, cracks in the walls and ceiling, loud loud noise outside until 3 in the morning. For $500 a night I was terribly disappointed. (Never again!!!)

6/10 Okay

Carmen

Traveled with family
Liked: Amenities
Me cobraron de mas y no me han echo mi reembolso
Stayed 2 nights in Mar 2024

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

4/10 Poor

Elian

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Lara

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bar/Restraunt shut down! No food/drinks available
Let me first start by saying that this hotel is gorgeous and in a perfect location. However when we arrived they let us know that their restaurant and bar were shut down by the city and they lost their license so we didn't have access to any food room service or bar service while on property. This was a huge disappointment because one of the reasons why I booked this place was so that we could have poolside bar service. If the hotel had been honest about the condition and let us know before we came that they did not have food available we would have canceled the reservation and book somewhere else but I feel like they deceived us. They were also doing very noisy construction on the restaurant and bar during the day when we were laying around the pool. They also charged us a $300 deposit which seemed unnecessary because there was nowhere to spend the money. All in all it was a huge disappointment to stay at this place and I don't like being deceived.
Stayed 5 nights in Feb 2024

10/10 Excellent

Idania, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent !!
Stayed 2 nights in Feb 2024

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, very clean and fresh. Though, checking in is very slow and chaotic. Nobody seems to know what they are doing. But enjoyable stay apart from the check in process
Stayed 3 nights in Feb 2024

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

10/10 Excellent

Avia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel! The location, the staff and the atmosphere. Everything was amazing thank you guys so much!
Stayed 2 nights in Jan 2024

8/10 Good

Monique

Stayed 3 nights in Jan 2024

4/10 Poor

Brandon

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Hyatt channeling Motel 6.
This hotel is in a great location. We have stayed here multiple times. We got a large suite for the new year and were treated like juveniles. I get that people abuse rooms but as repeat guests and loyalty rewards members you'd have thought Hyatt would have done some homework as to who was staying there.
Stayed 5 nights in Dec 2023

6/10 Okay

Cherie

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023

4/10 Poor

Heinz

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The second we were greeted we were asked for a security deposit which is not displayed in the Expedia page. We told this to the host and he behaved unprofessionally, made us late for the event we were attending and shouted over my wife and I while we were trying to solve the situation. On the second night asked housekeeping to come back later, they didn’t and asked front desk to help us out, for which they didn’t as well. The facilities are clean are beautiful with a nice access to the beach. I would recommend you consider another hotel before engaging with this one.
Stayed 3 nights in Oct 2023

6/10 Okay

Andres

Stayed 1 night in Oct 2023

10/10 Excellent

stephanie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved everything about this hotel. Centrally located, spacious and clean rooms, and great staff. I will definitely be returning.
Stayed 4 nights in Aug 2023

10/10 Excellent

Manuel

Stayed 2 nights in Jul 2023

8/10 Good

Viktoriya

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nothing special just another corporate hotel in term of layout, decor. Cons: Bathroom shower overflowed making tile slippery and unsafe. Beach is very undesirable. Pros: Staff were all very courteous, polite, extremely accommodating. Drinks at the bar were great. Food we ordered was very good. Tequila tasting was fun. Location of the hotel is convenient to all your needs: restaurants, bar, entertainment, coffe shops, or shopping....
Stayed 2 nights in Jul 2023

6/10 Okay

Adriana

Liked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Sameena

Stayed 3 nights in May 2023

4/10 Poor

Brenda

Traveled with partner
Disliked: Cleanliness, amenities
They have 2 extra, high charges: incidentals (like $100/day) per day, not stay and resort fee of $35 for a gym, business center, yoga classes they dont have! you have to walk 5 blocks to another property if you want any of that. Yoga isnt offered every day, you need to check with them. They dont clean the rooms or change the sheets you have to hunt them down to get the service. It was until day #7 that we got a rug for the shower. Floors aren't cleaned as our socks were dirty from walking inside our room. Food is expensive & mediocre, service is bad, drinks are bland & diluted. Room service options are limited. Same 2 drinks $25 one day and $37 another day. I was stopped in the hallway after breakfast before walking to my room and asked for an ID, however they didnt ask my boyfriend for anything, as if i was a what? "because i saw you standing outside". The safe from one day to the next said wrong code and they said i forgot it... been using the same one for years... shady! Online pictures show a hotel with a beach, and beach club. It doesnt even have a beach and you dont want to sit or walk on their rocks as there are a lot of weird people hanging out there. I will never recommend this place and definetly not goint back. Not recommended if you have your car or a rental as they charge even if you self park. Its very inconvenient to drive to the property.
Stayed 6 nights in May 2023

10/10 Excellent

Kara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice small hotel on the water. Rooms are large, modern, and comfortable. The staff was super friendly and helpful, and the location is convenient. Pool area is very small and there is no beach to speak of, but you can use the other Thompson Hotel's pool which is larger a lot nicer.
Stayed 2 nights in May 2023

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property. Service was top-notch.
Stayed 4 nights in Apr 2023