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Hyatt Centric Playa del Carmen

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Centric Playa del Carmen

Exterior
Exterior
Property entrance
City view from property
3 bars/lounges, poolside bar

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • All inclusive
    All inclusive
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Room service
    Room service
  • Parking available
    Parking available

Explore the area

Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    1 min walk
  • Calle 12
    1 min walk
  • Quinta Alegría Shopping Mall
    3 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    15 min walk

Room options

Room, 1 King Bed, Accessible (Shower)

  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Partial Ocean View (Beach House)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Partial Ocean View (Beach House)

  • Sleeps 3
  • 1 King Bed

Suite, Oceanfront (Panoramic, Beach House)

  • Sleeps 3
  • 1 King Bed

Suite, Ocean View (Beach House)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Room, 1 Queen Bed (Downtown House)

  • 380 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 King Bed (Thompson)

Premium bedding, minibar, in-room safe, blackout drapes

Suite, 1 King Bed (Thompson)

  • 847 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Downtown House)

Room, 1 King Bed, Balcony (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

Room, 1 King Bed, Balcony (Downtown House)

  • 540 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Downtown House)

View from room

Room, 2 Queen Beds, Balcony (Downtown House)

  • 547 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Quinta Avenida, Downtown House)

Suite, 1 King Bed (Quinta Avenida, Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite, 1 King Bed (Quinta Avenida, Downtown House)

  • 1100 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Room, 1 King Bed (Downtown House)

  • 515 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Downtown House)

Room, 2 Queen Beds (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

Room, 2 Queen Beds (Downtown House)

  • 515 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View | Premium bedding, minibar, in-room safe, blackout drapes

Suite, 1 King Bed, City View

  • 880 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Shower)

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Balcony (Shower)

  • Sleeps 2
  • 1 King Bed

Suite (Coastal Ocean, Beach House)

  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Oceanfront (Partial, Beach House)

  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior detail

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Pool
All inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2641)
The price is $293
per night
$293 total
includes taxes & fees
Dec 7 - Dec 8
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About this property

Hyatt Centric Playa del Carmen

4.5-star Playa del Carmen hotel, connected to a shopping center in Downtown Playa del Carmen
At Hyatt Centric Playa del Carmen, spend the day playing on the nearby beach then return to dine at one of the hotel's 2 restaurants.
Hyatt Centric Playa del Carmen offers 92 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Hyatt Centric Playa del Carmen are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to an outdoor pool, Hyatt Centric Playa del Carmen provides a 24-hour fitness center and complimentary bicycles. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers a rooftop terrace, tour/ticket assistance, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Hyatt Centric Playa del Carmen is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Hyatt Centric Playa del Carmen has 2 restaurants on site.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All inclusive details

All-inclusive room rates at Hyatt Centric Playa del Carmen are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (USD 15 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool
  • Shopping

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2015
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per accommodation, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 40 lbs per pet
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are available for USD 40.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300 per accommodation, per stay
  • Service fee: 10 percent
  • Resort fee: USD 34.80 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 15 to 25 per person
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 40 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Hyatt Centric Playa del Carmen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 522 out of 822 reviews" "
Rating 8 - Good. 153 out of 822 reviews" "
Rating 6 - Okay. 78 out of 822 reviews" "
Rating 4 - Poor. 30 out of 822 reviews" "
Rating 2 - Terrible. 39 out of 822 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We didn’t find out until arrival that the main house was not available due to ongoing A/C issues. Therefore we were placed at the Beach House. Our room was average at best and pigeon's woke us up daily around 6am.
Stayed 4 nights in Jun 2024

10/10 Excellent

Karina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 4 nights in Mar 2024

10/10 Excellent

Shavit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Edward

Stayed 3 nights in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and quiet
Stayed 1 night in Feb 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was excellent except they don't have a/c working which makes it incredibly hot because of the humidity.
Stayed 1 night in May 2024

10/10 Excellent

Reuven

Liked: Amenities
Amazing
Stayed 4 nights in Mar 2024

2/10 Terrible

Dinesh, Cranbury

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the management is poor . The airconditioner in the rooms did not work and broken down and management did not disclose this at the time of checking. Very poor services and very very noisy. Property is totally run down. BEWARE DO NOT STAY AT THIS LOCATION/HOTEL
Stayed 4 nights in Apr 2024

10/10 Excellent

Erick

Stayed 2 nights in Apr 2024

10/10 Excellent

Jonas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great corner suite and close to everything!!!! Perfect place to be right by the nightlife. Only 7 or so minutes to mamitas beach club / beach. Higjly recommend.
Stayed 4 nights in Mar 2024

8/10 Good

DI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Wendy

Liked: Cleanliness, staff & service
I wouldnt stay here again, but location is great and very convenient. Eating out was the best desicion, since the food at the hotel was not the best. Only had one elevator working the time we were there.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jack

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and the rooms were really nice and spacious
Stayed 5 nights in Mar 2024

6/10 Okay

CHARLES

Stayed 1 night in Mar 2024

6/10 Okay

Oscar

Traveled with group
Liked: Cleanliness, amenities
Didn’t like a couple or personal things
Stayed 7 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfy rooms, great rooftop pool, good food and reasonable prices. In the heart of playa great location
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

6/10 Okay

Hamida

Traveled with partner
Liked: Staff & service
The front desk didn’t address any issues. The fridge in our room wasn’t working and the front desk totally ignored our request to have it repaired.
Stayed 7 nights in Mar 2024

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó todas las atenciones de todo el personal de este hotel Thompson en especial Miguel en el área del restaurante 👏Gracias volveremos!
Stayed 3 nights in Mar 2024

8/10 Good

idan

Liked: Cleanliness, staff & service, property conditions & facilities
good experience over all
Stayed 4 nights in Mar 2024

8/10 Good

ROBERTO, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for restaurants and shopping. Some noise at night from outside night life depending on your designated room.
Stayed 3 nights in Feb 2024

4/10 Poor

Francisco

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

María

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Excellent location, right at Quinta avenida where all the clubs and great restaurants are, also walking distance of the beach. The breakfast was amazing and pool on the terrace also great. Room was spacious, bathroom and shower super luxurious and the bed really comfortable. We also booked the shuttle service from the airport, which was Excellent, we were a big group and the attention Luis gave us was top tier, with beverages and everything. The main issue we had is the air conditioning was a mess the whole time, which made the room super hot and humid or incredibly cold at night i came back sick. Also check-in was more than an hour wait, extremely inefficient for no more than 6 guests in line.
Stayed 3 nights in Mar 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Super hot in the room, had to report our ac not working 2 nights out of the stay before they got it operational the final night. Fridge didn’t work and spoiled our leftovers.
Stayed 3 nights in Feb 2024