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Tukan Hotel Playa del Carmen

3.5 star property

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Photo gallery for Tukan Hotel Playa del Carmen

2 outdoor pools
2 outdoor pools
Honeymoon Room | In-room safe, blackout drapes, free WiFi, bed sheets
Two Bedroom Suite | In-room safe, blackout drapes, free WiFi, bed sheets
Sundeck

Reviews

6.8 out of 10

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Housekeeping
  • Pet friendly
  • Pool

Explore the area

Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Mamitas Beach
    ‪5 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Two Bedroom Suite

Two Bedroom Suite | In-room safe, blackout drapes, free WiFi, bed sheets

Two Bedroom Suite

  • 463 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Room

  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Room

  • 215 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

Family Room | In-room safe, blackout drapes, free WiFi, bed sheets

Family Room

  • 226 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bunk Bed

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About this property

Tukan Hotel Playa del Carmen

3.5-star resort in Downtown Playa del Carmen
2 outdoor pools, a restaurant, and a bar/lounge are available at this smoke-free resort. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Tukan Hotel Playa del Carmen offers 156 air-conditioned accommodations with safes and complimentary toiletries. 32-inch LCD televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tukan Hotel Playa del Carmen features 2 outdoor swimming pools. The resort offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Playa del Carmen resort also offers a terrace, multilingual staff, and tour/ticket assistance. Guests can use the health club at a partner property.

Tukan Hotel Playa del Carmen is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11 AM.
La Ceiba - This buffet restaurant serves breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 245 to 270 for adults and MXN 125 to 150 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Ceiba

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 11 buildings
  • 3 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 250 per pet, per night, plus a deposit of MXN 500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 245 to 270 for adults, and MXN 125 to 150 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Tukan Hotel Playa del Carmen Reviews

Reviews

6.8
Rating 10 - Excellent. 185 out of 943 reviews
Rating 8 - Good. 284 out of 943 reviews
Rating 6 - Okay. 237 out of 943 reviews
Rating 4 - Poor. 111 out of 943 reviews
Rating 2 - Terrible. 126 out of 943 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christel, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots.
Stayed 1 night in Dec 2024

10/10 Excellent

Monse

Stayed 2 nights in Dec 2024

8/10 Good

Nerina

Traveled with family
Liked: Cleanliness, staff & service, amenities
When open the water in the sink smells like drainage.
Stayed 4 nights in Dec 2024

10/10 Excellent

Adalberto J.

Stayed 1 night in Oct 2024

6/10 Okay

Jorge

Stayed 1 night in Nov 2024

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good stay

in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.
Stayed 2 nights in Oct 2024

8/10 Good

Liza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for dinning and shopping options. Good price.
Stayed 3 nights in Sep 2024

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were kind, the price and location were excellent. I plan to travel a d stay there again .
Stayed 5 nights in Aug 2024

8/10 Good

Edgar

Traveled with family

Economic

O e4 night stay was good, just a little bit louder at night since us closer to a clubs
Stayed 2 nights in Aug 2024

10/10 Excellent

luis alfonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cada estancia es aun mejor que la anterior

Super agradable estancia, la habitacion que nos toco esta en excelentes condiciones, el aire acondicionado enfria tan bien que hasta da frio, la atencion del personal es simplemente magnifica, mucho mejor que anteriores estancias de años anteriores, la ubicacion pues inigualable, esta todo cerca y caminando, super, 5ta avenida, playa, restaurantes, etc.
Stayed 6 nights in Jul 2024

2/10 Terrible

candelaria

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Había muchos insectos en la habitación
Stayed 2 nights in Jul 2024

4/10 Poor

JUAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almohadas demasiado duras no se puede descansar no hay elevador nos toco la habitación en el tercer nivel y tuvimos que llevar el equipaje por las escaleras pedimos una habitación en planta baja y no nos quisieron cambiar
Stayed 2 nights in Jun 2024

6/10 Okay

Carlos

Traveled with family and small children
Liked: Cleanliness, amenities
In General it was ok, water inside of the hotel it seems that is salty water.
Stayed 3 nights in Jun 2024

6/10 Okay

Leiby

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
I didn't like that no microwave or fridge
Stayed 2 nights in Jun 2024

8/10 Good

Erick

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Very nice Tropical Hotel. Not very modern but clean and functional. I didn’t like that the Hotel counts with two separate buildings half a block apart. The main building has a bigger pool and is right off Famous Fifth Avenue. The other still very close but not right off the strip. Very small Pool. Parking sucks if you leave at night. The parking attendants there 24/7 can be very helpful.
Stayed 2 nights in Mar 2024

4/10 Poor

Abel

Stayed 3 nights in Mar 2024

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2024

6/10 Okay

juanita

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

6/10 Okay

Tania

Liked: Staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

Ruth, Las vegas

Stayed 1 night in Mar 2024

2/10 Terrible

Nikki

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The hotel grounds were very pretty with the greenery around the pool, very beautiful. The hotel was also well located next to 5th ave...however, the rooms were small & oddly shaped. The room smelled like sewer. The mattresses were as hard as a rock with lumpy & hard pillows. The bath towel were large (bath blanket) which was nice, but they were OLD. They were the towels in the perfect state to rip up and use for cleaning the car. The air conditioning barely worked, it took 8 hours for the room to cool down enough to be bearable enough to sleep. As if that wasnt bad enough, the shower was dirty, small and the water barely dripped out of the shower spout. No need to even turn on the cold water, just turning on the hot water, after 15 mins, was luke warm, warm enough to go under ... unless youre brave & shower with cold water. The entire bathroom, especially the shower head needs a DEEP cleaning.
Stayed 3 nights in Feb 2024

10/10 Excellent

Joanne Florence

I like being right by 5th avenue
Stayed 11 nights in Feb 2024

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Rene was an excellent asset. I'd say he was very good at running the hotel. The cleaning women were too, except they were a bit chatty when they convened. The young women in the registration/lobby were not very helpful and it appeared to pain them that they were interrupted...although they weren't working. Also, can I suggest that you 1) power wash the pool area later in the day, not at 7:00 a.m. and 2) provide a small refrigerator and coffee pot in every rooms.
Stayed 4 nights in Jan 2024