*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- A la carte meals, snacks, and select beverages included
- Basic alcoholic beverages included
Not included
- Premium/non-domestic alcoholic beverages
- Minibar
- Room service
- A la carte dining included
- Gratuities included
- Local non-alcoholic beverages and soft drinks included
- Basic alcoholic beverages included
- Additional gratuities accepted
- Premium/imported alcoholic beverages not included
- Room service not included
- Minibar not included
Property Features
Viceroy Riviera Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
In addition to a full-service spa, Viceroy Riviera Maya All Inclusive features an outdoor pool and a fitness center. Dining is available at one of the property's 2 restaurants. Guests can unwind with a drink at one of the property's bars, which include a beach bar, a poolside bar, and a bar/lounge. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.
This all-inclusive property also offers a library, a terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).
Viceroy Riviera Maya All Inclusive has designated areas for smoking.
- Library
- Daily
- Couples/private dining
- Number of outdoor pools - 1
- Fitness facilities
- Number of bars/lounges - 1
- Number of poolside bars - 1
- Full-service spa
- Number of beach bars - 1
- 24-hour front desk
- Free breakfast
- Spa treatment room(s)
- Porter/bellhop
- Tours/ticket assistance
- Year Built - 2012
- Dry cleaning/laundry service
- Free WiFi
- Valet parking (surcharge)
- Safe-deposit box at front desk
- Terrace
- Luggage storage
- Proposal/romance packages available
- Wheelchair accessible – no
- Number of restaurants - 2
- Free full breakfast
- Concierge services
- Designated smoking areas
- Reception hall
- Total number of rooms - 41
- Accessible airport shuttle
- Wedding services
- Airport transportation (surcharge)
- Garden
- Multilingual staff
Room Amenities
Viceroy Riviera Maya All Inclusive offers 41 air-conditioned accommodations with private plunge pools and DVD players. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
- Air conditioning
- Television
- Free newspaper
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Phone
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Ceiling fan
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Free bottled water
- DVD player
- In-room massage available
- Slippers
- Satellite TV service
- Flat-panel TV
- Free WiFi
- Egyptian-cotton sheets
- TV size measurement: inch
- Private plunge pool
- Balcony or patio
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Champagne service
- Soap
- Shampoo
- Toilet paper
- Wardrobe or closet
- Toothbrush and toothpaste available
Parking
Valet parking (surcharge)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
Viceroy Riviera Maya All Inclusive has 2 restaurants on site.
24-hour room service is available.
Spa Services
The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
- Number of treatment rooms 5
- Outdoor treatment areas
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Prenatal massage
- Spa tub in spa
- Steam room in spa
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Well-lit path to entrance
Nearby Activities
Recreational amenities at the property include an outdoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Scuba diving on site
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Resort fee: 16 percent of room rate
The resort fee includes:
- Fitness center access
- In-room coffee
- Newspaper
We have included all charges provided to us by the property.
Optional extras
- Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 2)
- Valet parking fee: USD 8 per day
- Pet fee: USD 50 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time ends at anytime
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Caters to adults only
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Debit cards not accepted
Property does not follow sanitization practices of any association
Staffed front desk
LGBTQ friendly
Service animals are allowed
Service animals are exempt from fees/restrictions
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Mobile key entry is not available
Protective clothing is not available to guests
Food service has not been amended for enhanced safety
No shield between guests and staff in main contact areas
Guests are not provided with hand sanitizer
Social distancing measures are not in place
Contactless check-in is not available
No rollaway/extra beds available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
No cribs (infant beds) available
No elevators
Property confirms they are implementing enhanced cleaning measures
Minimum guest age is 14
Individually-wrapped food options are not available
No gap period between guest stays
Children and extra beds
- Children younger than 14 are not allowed at this adults-only property. All guests 14 and older are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pet Policy
- Pets allowed for an extra charge of USD 50 per pet, per night
- Dogs only
- Service animals are welcome, and are exempt from fees
We should mention
Guests under 14 years old are not permitted at this adults-only property.
Cashless payment methods are available for all transactions.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- Viceroy Riviera Maya All Inclusive All-inclusive property
- Viceroy Riviera Maya All Inclusive Playa del Carmen
- Viceroy Riviera Maya Inclusiv
- Viceroy Riviera Maya All Inclusive Playa del Carmen
- Viceroy Riviera Maya All Inclusive All-inclusive property
Hotel Reviews
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