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Viceroy Riviera Maya All Inclusive

5.0 out of 5.0
Av. Fraccion 7, MZ 20 Lote 5 y 6, Playa del Carmen, QROO
Av. Fraccion 7, MZ 20 Lote 5 y 6, Playa del Carmen, QROO

Luxury Villa, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$800* Per night/room Sep 23 - Sep 24

Signature Villa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Villa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Villa

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Hotel Amenities

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • A la carte meals, snacks, and select beverages included
  • Basic alcoholic beverages included

Not included

  • Premium/non-domestic alcoholic beverages
  • Minibar
  • Room service

  • A la carte dining included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Basic alcoholic beverages included
  • Additional gratuities accepted
  • Premium/imported alcoholic beverages not included
  • Room service not included
  • Minibar not included

Property Features

Viceroy Riviera Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Viceroy Riviera Maya All Inclusive features an outdoor pool and a fitness center. Dining is available at one of the property's 2 restaurants. Guests can unwind with a drink at one of the property's bars, which include a beach bar, a poolside bar, and a bar/lounge. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This all-inclusive property also offers a library, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Viceroy Riviera Maya All Inclusive has designated areas for smoking.

  • Library
  • Daily
  • Couples/private dining
  • Number of outdoor pools - 1
  • Fitness facilities
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Full-service spa
  • Number of beach bars - 1
  • 24-hour front desk
  • Free breakfast
  • Spa treatment room(s)
  • Porter/bellhop
  • Tours/ticket assistance
  • Year Built - 2012
  • Dry cleaning/laundry service
  • Free WiFi
  • Valet parking (surcharge)
  • Safe-deposit box at front desk
  • Terrace
  • Luggage storage
  • Proposal/romance packages available
  • Wheelchair accessible – no
  • Number of restaurants - 2
  • Free full breakfast
  • Concierge services
  • Designated smoking areas
  • Reception hall
  • Total number of rooms - 41
  • Accessible airport shuttle
  • Wedding services
  • Airport transportation (surcharge)
  • Garden
  • Multilingual staff

Room Amenities

Viceroy Riviera Maya All Inclusive offers 41 air-conditioned accommodations with private plunge pools and DVD players. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Air conditioning
  • Television
  • Free newspaper
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Separate sitting area
  • Turndown service
  • Free bottled water
  • DVD player
  • In-room massage available
  • Slippers
  • Satellite TV service
  • Flat-panel TV
  • Free WiFi
  • Egyptian-cotton sheets
  • TV size measurement: inch
  • Private plunge pool
  • Balcony or patio
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Champagne service
  • Soap
  • Shampoo
  • Toilet paper
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Parking

Valet parking (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.

Viceroy Riviera Maya All Inclusive has 2 restaurants on site.

24-hour room service is available.

Spa Services

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Nearby Activities

Recreational amenities at the property include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Scuba diving on site

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • COVID-19 testing fee (PCR screening): USD 155.00 per person, per stay.
  • COVID-19 testing fee (antigen/rapid screening): USD 30.00 per person, per stay.
  • Resort fee: 16 percent of room rate

The resort fee includes:

  • Fitness center access
  • In-room coffee
  • Newspaper

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 348 per vehicle (return, maximum occupancy 2)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time ends at anytime

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee. Property requires all guests aged 4 and up receive on-site PCR COVID-19 testing (USD 155.00 per person, per stay). This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Property follows sanitization practices of COVID-19 Guidelines (CDC)

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Caters to adults only

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Debit cards not accepted

Staffed front desk

Onsite COVID-19 testing (PCR) is available

Onsite COVID-19 testing (Antigen) is available

LGBTQ friendly

Onsite COVID-19 testing (PCR) is required

Onsite COVID-19 testing (Antigen) is required

Minimum age for COVID-19 test requirement: 4

Service animals are allowed

Service animals are exempt from fees/restrictions

Property does not require health documentation at check-in

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is available

Reservation might be required for some facilities onsite

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Gloves are available to guests

Food service has been amended for enhanced safety

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

No cribs (infant beds) available

No elevators

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Minimum guest age is 14

Gap period enforced between guest stays - 24 hours

Children and extra beds

  • Children younger than 14 are not allowed at this adults-only property. All guests 14 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets allowed for an extra charge of USD 50 per pet, per night
  • Dogs only
  • Service animals are welcome, and are exempt from fees

We should mention

Guests under 14 years old are not permitted at this adults-only property.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Property requires all guests aged 4 and up receive on-site PCR COVID-19 testing (USD 155.00 per person, per stay).

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel Names

  • Viceroy Riviera Maya All Inclusive All-inclusive property
  • Viceroy Riviera Maya All Inclusive Playa del Carmen
  • Viceroy Riviera Maya Inclusiv
  • Viceroy Riviera Maya All Inclusive Playa del Carmen
  • Viceroy Riviera Maya All Inclusive All-inclusive property

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