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Viceroy Riviera Maya All Inclusive

5.0 star property

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Outdoor pool
Signature Villa | Bathroom | Designer toiletries, hair dryer, bathrobes, slippers
Royal Villa | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Terrace/patio
On the beach, white sand, scuba diving, beach bar

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Av. Fraccion 7, MZ 20 Lote 5 y 6, Col. Xcalacoco, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪14 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Luxury Villa, 1 King Bed

Luxury Villa, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Luxury Villa, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1000 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Royal Villa

Royal Villa | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Royal Villa

  • Garden view
  • 1000 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Signature Villa

Signature Villa | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Signature Villa

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1400 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Villa, 2 Queen Beds

Terrace/patio

Luxury Villa, 2 Queen Beds

  • Garden view
  • 1000 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

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About this property

Viceroy Riviera Maya All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Viceroy Riviera Maya All Inclusive's full-service spa. Then enjoy a meal at one of the property's 2 restaurants.
Viceroy Riviera Maya All Inclusive offers 41 air-conditioned accommodations with private plunge pools and DVD players. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the property include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Viceroy Riviera Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Viceroy Riviera Maya All Inclusive features an outdoor pool and a fitness center. Dining is available at one of the property's 2 restaurants. Guests can unwind with a drink at one of the property's bars, which include a beach bar, a poolside bar, and a bar/lounge. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This all-inclusive property also offers a library, a terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Viceroy Riviera Maya All Inclusive has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
Viceroy Riviera Maya All Inclusive has 2 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and select beverages included
Basic alcoholic beverages included

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (USD 8 per day)

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining

Things to do

  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Scuba diving

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Well-lit path to entrance

More

  • Built in 2012
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from May 26 2025 to December 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 2)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Guests under 14 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Viceroy Riviera Maya All Inclusive All-inclusive property
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya Inclusiv
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya All Inclusive All-inclusive property

Viceroy Riviera Maya All Inclusive Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 78 out of 87 reviews
Rating 8 - Good. 5 out of 87 reviews
Rating 6 - Okay. 1 out of 87 reviews
Rating 4 - Poor. 2 out of 87 reviews
Rating 2 - Terrible. 1 out of 87 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viceroy hotel is top of the line luxury. The staff was over the top attentive and the property is secluded, well kept and reminded me of “Disney” detail- attention to everything- sight, sense and sound.
Stayed 4 nights in Aug 2022
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best resort we’ve ever stayed at. Staff was amazing and the food was delicious. Loved how quiet it was and definitely peaceful place to relax. Met beyond expectations. Already looking into booking for next year.
Stayed 5 nights in Sep 2023
Verified

10/10 Excellent

Thomas Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very private. The staff is the best. Everyone is warm and welcoming. This is our second time visiting and was glad to see many of the same faces from our first visit.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful, staff and food were amazing and the spa was perfect. Celebrated wife bday and it was everything we wanted. Will definitely be going back.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. The staff was very friendly and always smiling and saying hello even the outside vendors that they had working were very friendly. The hosts were always respectful and cheerful. The wait staff were excellent. I can’t say enough about this resort we will definitely be coming back.
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Unique experience. Quiet getaway.
Stayed 5 nights in Sep 2022
Verified

10/10 Excellent

Lisbet

Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular service. All staff are customer service oriented. The room and property is clean. If I would have to give a recommendation, it would be to have more entertaining activities to do, specially at dinner/evening/night time.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing experience!!! Will be back one hundred percent. The staff is incredible I literally wanted for nothing the whole time. Incredible place to hide away and be spoiled
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

wilfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first experience where I was in awe of the service provided by the hotel staff. Every single employee goes far and beyond to accommodate you with anything you need. I really felt pampered.
Stayed 6 nights in Sep 2023
Verified

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful experience I had in my life. Pepe, the waiter in the beach is the best!!!! I will go back very soon
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Stojan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One word, REJUVENATION!
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay although for the atmosphere and type of resort I did expect more. It would have been nice to have wine or cheese plate when we arrived in our room. The mini bar only contained a couple sodas and beer, for an all inclusive resort I expected more options for snacks and drinks in our room. I understand the resort was small but it would have been nice to have one restaurant open through out the day instead of relying on room service for the two hours between breakfast lunch and dinner. Staff was excellent and provided exceptional service.
Stayed 2 nights in Oct 2017
Verified

2/10 Terrible

Brian

I called to cancel my reservation due to a predicted tropical storm. The property had no record of a reservation for me. Viceroy proceeded to reach out to confirm my reservation through Expedia, and then cancel my reservation, only to claim half of my cost due to a cancellation/no show. I would highly recommend staying somewhere that has more values and ethics that to do business in this manner.
Stayed 4 nights in Aug 2023
Verified

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service
I'm sure this was once a lovely property. I wish I had visited 20 years ago. Sadly, a 2/3 star, all-inclusive mega resort opened next door and completely destroyed the beach and surrounding areas. You can no longer enter the water (ocean) AT ALL, even to your ankles, as there is broken concrete and rocks on the shore, garbage, and there are the boats and jetskis from next door racing at full speed back and forth from dusk until dawn, just feet from the shore, in front of the Viceroy. It is NOT SAFE, and the resort next door allows locals to buy day passes so the crown is, um, quite rough. Also, there is loud boom-boom music all day and night, making it hard to sleep at night. And the fumes/exhaust from all the boats and jet skis chokes you and you can't sit anywhere near the pool if there is a breeze or you'll die from exhaust fumes. Also, the food is mediocre and I got food poisoning. There were also cockroaches (alive and well) in my room: on my bed and in the bathroom. Gross.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, what a beautiful small resort in the jungle. From the moment we arrived to the time we checked out, all of the staff were welcoming, friendly and went out there way to ensure we had comfortable stay. If you are looking for a luxury, relaxing, quiet chilled out resort, this is the place for you. You will be greeted with a coconut and lime drink which is very delicious. We stayed all inclusive the food, drinks and room service were tasty. Unlike some hotels we stayed before this hotel the room service does stop at 10:30pm, not a problem for us but just something to bare in mind. Our Villa was very close to a lovely beach which has enough chairs and beds for everyone. We celebrated our wedding anniversary here and they made us feel very special, too many people to thank but I would especially like to thank Jacqueline for showing us around the resort and Angel for the welcome drink shot and natural soaps. These are a lovely gift to bring back home and remind us of our stay. Our room was kindly upgraded and very clean, it has everything you need and mini bar was fully stocked. Our room had a huge tub, shower indoors and one outdoors for the extra jungle experience. All villas come with your own private plunge pool and hammock which is great for those that want to just stay in and enjoy quality time with their loved ones. A small little gym which made my husband happy and an amazing spa. I love that they have natural products. Can’t wait to come back.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar, privado, tranquilo -solo adultos- concepto tipico pero elegante, muy buen servicio, amigables y atentos.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Garrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have stayed at a handful of different places in playa. We always said we need to stay somewhere different so we can experience new things. This stay at viceroy changed our mind. We have found our new permanent vacation getaway. Everything from the food, room, beach, staff, location was top notch. Very small resort of roughly 45 bungalows which have your own heated pool to indoor and outdoor shower. So quiet. The service was amazing. Pepe at the beach was incredible. We plan on returning very soon.
Stayed 3 nights in Feb 2022
Verified

10/10 Excellent

Brent D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a very nice small resort. Great for relaxation and for privacy. The staff was very accommodating and responsive to the guest's needs.
Stayed 8 nights in Jan 2022
Verified

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfeito

Um dos melhores hotéis que já ficamos na vida. Indico de olhos fechados. Quartos espaçosos e confortáveis com piscina exclusiva, atendimento solícito e serviço de praia impecável.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
What a special place! The people and the service make this truly 5-star. So friendly and caring and eager to please. The grounds are beautiful, and they do their best to keep natural, but well kept. There are monkeys playing around, that we were lucky enough to see a couple times. The romantic, private villas come with your own heated plunge pool and outdoor shower. Like your own little oasis The beach was a major downer. Small, rocky and just not what you dream of. And for all the promise of tranquility, there are resorts built on both sides playing loud bass music. At least the noise ended at 11pm (most nights). Despite these shortcomings, I still highly recommend this property, as you will not find another place with people as nice and kind and attentive.
Stayed 7 nights in Dec 2021
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical stay at the viceroy. The staff and room are truly magnificent and it's a beautiful property. The beach is rocky and it's truly not designed to leave the grounds after you arrive. So it's more about the pool and your villa. As such I don't think it would make sense not to do the all inclusive stay. The food and drinks were much better (much of it truly delicious) than at many resorts though options are more limited as it's much smaller. We were not offered a room upgrade which was surprising as it didn't seem full but they gave us a room very close to the beach and it's hard to imagine a more beautiful space than the one we enjoyed.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible Service!

Really nice hotel, the best part of it by far was the service. Location could be better (beach had rocks, and was not very good for swimming), but the weather was great and the food was 5 star. Highly recommend all inclusive option, it was very worth it.
Stayed 6 nights in Aug 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved the Viceroy Riviera Maya! It was perfect for our honeymoon getaway. The hotel grounds are beautiful, like you’re in the midst of the jungle! The staff are so kind and accommodating. The food is delicious! We loved the serene atmosphere of the hotel. If you are looking to get away from the hustle and bustle of life, look no further than the Viceroy!
Stayed 5 nights in Aug 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private/ More food choices
Stayed 3 nights in Jul 2021
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Notch Service!!!

The Viceroy was truly amazing. The only thing better than our huge room and private plunge pool was the staff and the service. Every employee goes out of their way to ensure your stay is perfect and they stop and greet you every time you encounter them. Special shout out to Pepe who took care of us by the pool everyday. Pepe had a smiling face and upbeat attitude, all be it behind a mask, everyday. The Viceroy is a must for luxury if you are a couple visiting the Riviera Maya.
Stayed 2 nights in May 2021