*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
All-inclusive Details
All-inclusive room rates at Viceroy Riviera Maya, a Luxury Villa Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment
Lessons/classes/games
- Pilates
- Yoga
- Gratuities included
- Yoga classes/lessons included
- Additional gratuities accepted
- Pilates classes/lessons included
Property Features
Some rates at Viceroy Riviera Maya, a Luxury Villa Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Viceroy Riviera Maya, a Luxury Villa Resort like an outdoor pool and a health club.
Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Public areas are equipped with complimentary wired and wireless Internet access. This luxury hotel also offers a spa tub, a steam room, and a garden. Parking is available onsite for a surcharge.
Viceroy Riviera Maya, a Luxury Villa Resort is a smoke-free property.
- Library
- Couples/private dining
- Number of outdoor pools - 1
- Number of hot tubs - 1
- Fitness facilities
- Number of bars/lounges - 1
- Number of poolside bars - 1
- Full-service spa
- Number of beach bars - 1
- 24-hour front desk
- Beach umbrellas
- Spa treatment room(s)
- Porter/bellhop
- Tours/ticket assistance
- Beach sun loungers
- Dry cleaning/laundry service
- Steam room
- Free WiFi
- Sauna
- Health club
- Limo or town car service available
- Free wired internet
- Valet parking (surcharge)
- Smoke-free property
- Food and water bowls
- Safe-deposit box at front desk
- Spa services on site
- Area shuttle (surcharge)
- Terrace
- Proposal/romance packages available
- Hair salon
- Breakfast available (surcharge)
- Number of restaurants - 2
- Concierge services
- Gift shops or newsstand
- Snack bar/deli
- Banquet hall
- Laundry facilities
- Beach towels
- Total number of rooms - 41
- Accessible airport shuttle
- Wedding services
- Airport transportation (surcharge)
- Garden
- Multilingual staff
Room Amenities
Viceroy Riviera Maya, a Luxury Villa Resort offers 41 accommodations, which are accessible via exterior corridors and feature private plunge pools and DVD players. Rooms open to furnished patios. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Espresso makers and minibars are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.
- Room service (limited hours)
- Television
- Minibar
- Hypo-allergenic bedding available
- Phone
- Free local calls
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Ceiling fan
- Espresso maker
- Designer toiletries
- In-room climate control (air conditioning)
- Premium bedding
- Separate sitting area
- Turndown service
- Free bottled water
- DVD player
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Slippers
- Shower only
- Satellite TV service
- Flat-panel TV
- Free WiFi
- Free wired internet
- Egyptian-cotton sheets
- Pillowtop mattress
- Pillow menu
- TV size: 42
- TV size measurement: inch
- Private plunge pool
- Furnished patio
- Towels provided
- Bedsheets provided
- Housekeeping on request
- Champagne service
Parking
Valet parking (surcharge)
Internet
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Food & Drink
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
La Marea Restaurant - This restaurant specializes in Mexican cuisine and serves dinner only.
Coral Restaurant + Bar - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.
Spa Services
Wayak Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
- Number of treatment rooms 5
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hot stone massage
- Deep tissue massage
- Sauna in spa
- Prenatal massage
- Hot tub in spa
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
Nearby Activities
An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Golfing nearby
- Snorkeling nearby
- Parasailing nearby
- Surfing/bodyboarding nearby
- Skydiving nearby
- Windsurfing nearby
- Yoga classes/instruction on site
- Bicycle rentals nearby
- Ecotours nearby
- Fitness classes on site
- Hiking/biking trails nearby
- Golf lessons available nearby
- Kayaking nearby
- Sailing nearby
- Scuba diving nearby
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Resort fee: 13.21 percent of room rate
We have included all charges provided to us by the property.
Optional extras
- Fee for continental breakfast: approximately USD 35 to 50 per person
- Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 4)
- Valet parking fee: USD 8 per day
- Pet fee: USD 50 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: USD 136.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.
Service animals are allowed
Service animals are exempt from fees/restrictions
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Guest accommodation is sealed after cleaning
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Masks are not compulsory at the property
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is not available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Caters to adults only
Property is cleaned with disinfectant
Security system
Staff does not wear personal protective equipment
Mobile key entry is not available
Debit cards not accepted
Food service has been amended for enhanced safety
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are not in place
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
No cribs (infant beds) available
LGBTQ friendly
No elevators
Smoke detector
Minimum guest age is 13
Individually-wrapped food options are not available
No gap period between guest stays
Children and extra beds
- Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
- Rollaway/extra beds are available for USD 136.0 per night.
- Cribs (infant beds) are not available.
Pet Policy
- Pets allowed for an extra charge of USD 50 per pet, per night
- Up to 20 lbs per pet
- Food and water bowls are available
- Service animals are welcome, and are exempt from fees
We should mention
Guests under 13 years old are not permitted at this adults-only property.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- Riviera Maya Viceroy
- Viceroy Maya
- Viceroy Maya Riviera
- Viceroy Riviera
- Viceroy Riviera Maya
- Viceroy Riviera Maya Hotel
- Viceroy Riviera Maya Hotel Playa del Carmen
- Viceroy Riviera Maya Playa del Carmen
- Tides Riviera Maya Hotel
- Tides Riviera Maya Resort
- Viceroy Riviera Maya Playa Del Carmen, Mexico
- Viceroy Riviera Maya Resort Playa del Carmen
- Viceroy Riviera Maya Resort
- Tides Riviera Maya Resort
- Ikal Del Mar
- Tides Riviera Maya Hotel
- Viceroy Riviera Maya Playa Del Carmen
Awards & Affiliations
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
Hotel Reviews
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