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Viva Azteca by Wyndham, A Trademark All Inclusive Resort

4.0 star property

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Photo gallery for Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Outdoor pool, pool umbrellas, sun loungers
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Couples treatment rooms, sauna, body treatments, mud baths, hydrotherapy
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
On the beach, white sand, sun loungers, beach towels

Reviews

8.4 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Housekeeping
  • Spa
  • 24/7 front desk

Explore the area

Map
Paseo Xaman Ha, Mza, No. 8, Lote 1, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪2 min walk‬
  • Quinta Avenida
    ‪2 min drive‬
  • Xcaret Eco Theme Park
    ‪10 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Accessible Garden View, 1 Queen Bed, Non-Smoking

Accessible Garden View, 1 Queen Bed, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Accessible Garden View, 1 Queen Bed, Non-Smoking

  • 373 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Garden, 1 King Bed, Non-Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 373 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Pool, 2 Queen Beds, Non-Smoking

Superior Pool, 2 Queen Beds, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Pool, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 373 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Ocean, 2 Queen Beds, Non-Smoking

  • 460 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Pool, 1 King Bed, Non-Smoking

Superior Pool, 1 King Bed, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Pool, 1 King Bed, Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 373 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Garden, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(19 reviews)
  • 373 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior with Pool View

Premium bedding, in-room safe, individually decorated, desk

Room Superior with Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe with Ocean View

Premium bedding, in-room safe, individually decorated, desk

Room Deluxe with Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • Sleeps 4

View all photos for Room Standard with Garden View

Premium bedding, in-room safe, individually decorated, desk

Room Standard with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior with Pool View

Premium bedding, in-room safe, individually decorated, desk

Room Superior with Pool View

  • Sleeps 4

View all photos for Room Standard with Garden View

Premium bedding, in-room safe, individually decorated, desk

Room Standard with Garden View

  • Sleeps 4

View all photos for Room Deluxe with Ocean View

Premium bedding, in-room safe, individually decorated, desk

Room Deluxe with Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Viva Maya by Wyndham, A Trademark All Inclusive Resort

  • Pool
  • All inclusive
  • Spa
  • Parking included
4.0 out of 5, Very Good, (1001)
$387 nightly
The price was $483
The price is $387 total
includes taxes & fees
Viva Maya by Wyndham, A Trademark All Inclusive Resort

About this property

Viva Azteca by Wyndham, A Trademark All Inclusive Resort

At Viva Azteca by Wyndham, A Trademark All Inclusive Resort, catch some rays at the beach, pamper yourself at the full-service spa, or enjoy snorkeling. Housekeeping is available on request.
Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers 339 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Some rates at Viva Azteca by Wyndham, A Trademark All Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Viva Azteca by Wyndham, A Trademark All Inclusive Resort features an outdoor pool and a sauna. A poolside bar is on site where guests can unwind with a drink. This 4-star property offers access to a business center and a meeting room.

Wireless Internet access is complimentary. Guests can use the outdoor pool at a partner property. Complimentary self parking is available on site.

Viva Azteca by Wyndham, A Trademark All Inclusive Resort is a smoke-free property.

El Nopal - This buffet restaurant serves breakfast, lunch, and dinner.
II Palco - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Bamboo - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Xul Ha - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
El Cenote - This poolside bar serves light fare only. Open daily.

All inclusive details

All-inclusive room rates at Viva Azteca by Wyndham, A Trademark All Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Restaurants on site

  • Bamboo
  • El Cenote
  • El Nopal
  • II Palco
  • Xul Ha

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests at this property also have access to the resort facilities of neighboring property Viva Maya By Wyndham.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.03 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Viva Azteca by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 462 out of 1003 reviews
Rating 8 - Good. 304 out of 1003 reviews
Rating 6 - Okay. 155 out of 1003 reviews
Rating 4 - Poor. 49 out of 1003 reviews
Rating 2 - Terrible. 33 out of 1003 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very well taken care of. There were many options of food at the buffet and the restaurants. You can walk into downtown within 20 minutes. The beach was AMAZING! We all had a wonderful time visiting!
Stayed 4 nights in Apr 2025

10/10 Excellent

Irais

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly
Stayed 7 nights in Apr 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time to Viva Azteca this time with our teen boys. Same great service experience as the first. Very clean, very nice amenities and staff. Food is pretty good with variety. We will definitely go back again and recommend to friends and family.
Stayed 5 nights in Mar 2025

4/10 Poor

joerg

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Fir smokers: smoking is only allowed on 2 spaces without shade. It's a long way. If someone wants to enjoy a cigarette with their coffee, they are out of luck. We will never book this hotel again !
Stayed 11 nights in Mar 2025

10/10 Excellent

Amanda

Stayed 7 nights in Mar 2025

10/10 Excellent

monidipa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a great resort, may be helpful to have more classes
Stayed 4 nights in Mar 2025

10/10 Excellent

Leah Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this beautiful resort, loved it and will return
Stayed 6 nights in Mar 2025

10/10 Excellent

Atilla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Viva Azteca.
Stayed 7 nights in Mar 2025

2/10 Terrible

Fernando

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was by far our worst experience in Playa, and we have been going there. It would be way too much to detail, but the staff was fairly rude and the quality of everything is just not good. Way too expensive for what you get, and to make matters worse, now they get sargasso all year round and their beach is gone, they have almost no sand.
Stayed 4 nights in Mar 2025

8/10 Good

Richard

Stayed 6 nights in Mar 2025

10/10 Excellent

Darrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families. Felt very safe and the staff is always very friendly
Stayed 6 nights in Mar 2025

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2025

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So comfortable, food was excellent
Stayed 7 nights in Mar 2025

10/10 Excellent

Leana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Giselle Herrera

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful property, gorgeous beach good food. But the staff makes it really hard to enjoy your stay. They’re fixated on enforcing the rules and they’re very black-and-white and they’re thinking. For instance, they don’t give you more than one beach towel per day. Even if it’s pouring rain, how our guests supposed to dry and swim, if the towels are soaked from the rain. They have so many rules and are very stubborn about it. The resort is not focussed on making it a pleasant experience.
Stayed 5 nights in Mar 2025

6/10 Okay

MARLENE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful, food is great, beach amazing HOWEVER our staff ruin the good vibe!!!!… the RULE!!!!! The staff is stiff and fixated on enforcing the black and white rules For instance: they would only give you one swim towel per day, they wouldn’t want to change the towel for us it even if it rained allllll day! We are there to swim!!! One towel is not enough! without sun! staff is stubborn and would not allow reasoning! So we had to air dry as there is not way for guests to dry towels! Another thing, a cousin came over to say hello, and they wouldnt let us have a visit in the lobby, because the rule is only guest can set foot in the property! Even the lobby. They were on our backs to get off the lobby and have the visit on the side of road! Again! This resort is not focused on how to make the stay for guests enjoyable. They are fixated on the rules! Wouldn’t recommend this place, even though it was a beautiful resort. :(

6/10 Okay

Jeannie, The Villages

Traveled with partner
Liked: Cleanliness, staff & service
The staff are nice and the housekeeping is excellent! The bed is comfortable. The room is bare bones and there is only one pool which would be fine except they kept having very loud kids activities so you couldn’t really enjoy the pool or poolside.
Stayed 7 nights in Mar 2025

10/10 Excellent

Matthew Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were wonderful. My family had a great time. Loved the food. The guys making drinks were great!!! Staff at pool were happy! Thanks again!
Stayed 7 nights in Feb 2025

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel for a quiet vacation with the family. Pool was nice and beach beautiful, even though it was damaged by a recent storm. Entertainment was alright but not a huge choice or variety of shows. It is geared more towards the quiet crowd rather than the party crowd.The buffet was delicious and always had a wide variety of dishes available. Restaurants were good but nothing out of this world. Staff was friendly and accommodating, but we disliked the timeshare/VIP pushiness and that areas were designated for those people only. Feels divisive in my opinion. If we are dropping that much money on a vacation as it is, guests should all be treated well and not like some are better than others. If you were not willing to pay a lot of money into a time share and are not one of the VIP folks that had a show in their lounge nightly, there wasn’t much to do but if you like a quiet, relaxing vacation and early bed time you’ll like this resort.
Stayed 5 nights in Feb 2025

2/10 Terrible

Mikayla Jane

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was exactly what we thought it would be as far as looks! The beach and pool were the best parts of the resort. Unfortunately we had terrible customer service from the time we arrived to the time we departed. There was transportation from airport to resort advertised on the booking. When I called to schedule I was told three different things by three different people. Upon arrival to Mexico, we had to find our own transportation to the resort. When attempting to book it for departure back to the airport we were told they didn’t even have a shuttle. Strange thing was, as we were in our own transportation back to the airport we saw a large shuttle in front of us with big words VIVA AZTECA. So that was clearly a lie. Staff was rude and not accommodating. The restaurants were less than great. We were expecting much better cuisine quality. Overall I would not recommend this specific resort to anyone I know!
Stayed 4 nights in Feb 2025

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the service and the bar tenders, Jose and Sergio especially looked after us,,,
Stayed 7 nights in Feb 2025

8/10 Good

Hunter

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

8/10 Good

Barbara

Traveled with family and small children
Liked: Cleanliness, staff & service
Beach- rocky beach due to issues with beach being corroded No bar service on the beach- no bar next to beach No playground for kids- we travel with family and small kids Food was good Mexican restaurant- they forgot to notify us about reservations Otherwise , staff was great
Stayed 5 nights in Feb 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time and glad we returned. We enjoy the buffet, particularly their fresh fruit, home made bread, seafood options particularly tuna steaks on BBQ night, and little desserts and ice cream. It is nice there are no resevations required now for the restaurants. Snack bar and drinks by the pool is great. I wish they had chips more than one time to go with the guacamole. Room had comfy beds, good hot water and nice garden view. WiFi was not strong enough at night to watch a movie but good for emails etc. Some noise from room above when they moved furniture. I have to say the leaf blower starting at 7am has got to go. Terrible sound when you are trying to enjoy the morning peace. I mentioned it to the front desk. Friendly staff always. Love the chaise loungers facing the ocean. The whole beach that was a volleyball court has washed away. You can still walk up and down the beach easily, and see great sunrises. I would go back again!
Stayed 6 nights in Feb 2025