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Viva Azteca by Wyndham, A Trademark All Inclusive Resort

4.0 star property

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Photo gallery for Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Outdoor pool, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach towels
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Sundeck
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Housekeeping
  • Spa
  • 24/7 front desk

Explore the area

Map
Paseo Xaman Ha, Mza, No. 8, Lote 1, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪1 min drive‬
  • Quinta Avenida
    ‪4 min drive‬
  • Xcaret Eco Theme Park
    ‪15 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪255 min drive‬

Room options

View all photos for Accessible Garden View, 1 Queen Bed, Non-Smoking

Accessible Garden View, 1 Queen Bed, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Accessible Garden View, 1 Queen Bed, Non-Smoking

  • 373 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Garden, 1 King Bed, Non-Smoking

  • 373 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Pool, 2 Queen Beds, Non-Smoking

Superior Pool, 2 Queen Beds, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Pool, 2 Queen Beds, Non-Smoking

  • 373 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Ocean, 2 Queen Beds, Non-Smoking

  • 460 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Pool, 1 King Bed, Non-Smoking

Superior Pool, 1 King Bed, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Pool, 1 King Bed, Non-Smoking

  • 373 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Garden, 2 Queen Beds, Non-Smoking

  • 373 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Pool View

Premium bedding, in-room safe, individually decorated, desk

Room Superior With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe With Ocean View

Premium bedding, in-room safe, individually decorated, desk

Room Deluxe With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Garden View

Premium bedding, in-room safe, individually decorated, desk

Room Standard With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Superior With Pool View

Premium bedding, in-room safe, individually decorated, desk

Room Superior With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Garden View

Premium bedding, in-room safe, individually decorated, desk

Room Standard With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe With Ocean View

Premium bedding, in-room safe, individually decorated, desk

Room Deluxe With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Full Bed(s)

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About this property

Viva Azteca by Wyndham, A Trademark All Inclusive Resort

At Viva Azteca by Wyndham, A Trademark All Inclusive Resort, catch some rays at the beach, pamper yourself at the full-service spa, or enjoy snorkeling. Housekeeping is available on request.
Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers 339 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
In addition to a full-service spa, Viva Azteca by Wyndham, A Trademark All Inclusive Resort features an outdoor pool and a sauna. A poolside bar is on site where guests can unwind with a drink. This 4-star property offers access to a business center and a meeting room.

Wireless Internet access is complimentary. Event facilities measuring 6534 square feet (607 square meters) include conference space. Guests can use the outdoor pool at a partner property. Complimentary self parking is available on site.

Viva Azteca by Wyndham, A Trademark All Inclusive Resort is a smoke-free property.

El Nopal - This buffet restaurant serves breakfast, lunch, and dinner.
II Palco - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Bamboo - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Xul Ha - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
El Cenote - This poolside bar serves light fare only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Restaurants on site

  • Bamboo
  • El Cenote
  • El Nopal
  • II Palco
  • Xul Ha

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests at this property also have access to the resort facilities of neighboring property Viva Maya By Wyndham.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.81 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Viva Azteca by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 448 out of 1004 reviews
Rating 8 - Good. 313 out of 1004 reviews
Rating 6 - Okay. 160 out of 1004 reviews
Rating 4 - Poor. 48 out of 1004 reviews
Rating 2 - Terrible. 35 out of 1004 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rahul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Przemyslaw, Jamaica Estates

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller resort than what we're used but we liked it very much. It is located in a closed off area of Playa del Carmen making it less accessible and safer. They offered an all day long Kids Club which was a big plus for both parents and kids who had various fun and entertaining activities. Recommended.
Stayed 6 nights in Dec 2024

6/10 Okay

Abhishek, chicago

Liked: Staff & service
Disliked: Property conditions & facilities
Pros: Small resort. Easy walk from rooms to pool and beach.great for families with young kids. Staff do a good job of cleaning rooms etc. Good specialty restaurant xulha and the italian one. No reservations required for these. Quieter than other resorts by the pool Cons: Dated rooms and facility. Sucks for vegetarians. Unclear signage and cross contamination with things placed right next to each other. No beach bar or service No.pool side service. Entertainment staff lack enthusiasm to.involve people in activities. Resort is in playacar hotel zone. Quick taxi ride to downtown which has a great walkable street with tons of vibrant restaurants, bars, clubs.
Stayed 6 nights in Dec 2024

6/10 Okay

Grigoriy

Stayed 8 nights in Nov 2024

6/10 Okay

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Viva Azteca is a very quiet property, which could be good. We had a pool and bar view room, and it was still very quiet. The food at the buffet is horrible, minus the omelets. The restaurants were all blah at best. We had 4 people and tried something different each and only found 1 option that we thought was ok. We tried all 3 restaurants on site. We tried to go to Viva Maya 3 hotels down to try a restaurant, but reservations were required and they were not able to make us reservations for the duration of our stay. We did eat at their buffet instead, which did have better food than Viva Azteca. If food doesn't matter to you at your "all inclusive" then Viva Azteca could be a good option.
Stayed 6 nights in Dec 2024

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service
Food and service were great! Beach is one of the best from around.
Stayed 10 nights in Dec 2024

6/10 Okay

lorena

Traveled with partner
The only thing I didn't like was the food. I don't want to be disrespectful but the food was very bad . I Was there 4 nights and didn't enjoy the food at all. The property is nice and very close to shops. Unfortunate the food killed the stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Guler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Ramaraju

Stayed 5 nights in Dec 2024

10/10 Excellent

Amelia Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller resort which is what I look for when booking a vacation. Very clean, friendly staff and beautiful beach. Gated community so I felt safe and it’s a 15 min walk to 5th Ave. Good food selection and I would stay again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Diana Kirkeby or Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The food was good.
Stayed 4 nights in Dec 2024

6/10 Okay

Jennifer Lorraine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine. Staff was very nice. The surrounding area was safe. The beach was pretty. The food was below average. Every meal we had at the buffet was luke warm at best. The actual restaurants on property were slightly better, but not by much. Apparently the other Viva property has more options but you have to make reservations for those and we could never get in (even when trying to book days in advance). If you are looking for a “lively” time - this resort is not for you. I was very surprised to see limited people down at the bar in the evenings. It was very quiet. My goal for the trip, was to get away from the cold and relax, so it did the trick. But it’s likely that first vacation that I lost weight instead of gained!
Stayed 4 nights in Dec 2024

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent vacation!!
Stayed 8 nights in Dec 2024

8/10 Good

Melissa Isabel, Castroville

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was overall pretty clean, although our room’s closet smelled musty. We thought the food at the buffet was very good and at the a la cart restaurants it was excellent. We liked that they all had a casual atmosphere and dress code. There were plenty of activities to do at the resort, as well as at their sister resort Viva Maya. The one big disappointment was the quality of the liquors at the bars. The spirits were bottom, bottom shelf as far as quality. I asked if I could pay extra to be able to get served the Viva Members liquors but they said that it wasn’t possible. Overall the resort was a good value for the money paid.
Stayed 7 nights in Dec 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the resort is excellent, and the restaurant staff puts sincere effort into crafting each dish. Additionally, guests can make reservations at other Viva restaurants, adding variety to the dining experience. The service in the restaurant is commendable. The rooms are spacious, though the bathrooms could use some improvement, particularly due to the older tiles. The beach is beautiful, lined with plenty of palm trees that provide shade. The beach chairs are comfortable and well-placed under the trees, making it enjoyable to relax on the clean, seaweed-free shoreline. Overall, this is a good resort offering great value for the price.

2/10 Terrible

Gary

Disliked: Cleanliness, property conditions & facilities
Stayed 11 nights in Dec 2024

10/10 Excellent

Tonko

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized hotel as not too big. Lovely pool area and beach. In the pool area it would be nice if there were more umbrellas for shade as we travelled with a baby. Buffet was excellent every meal. Staff were very friendly. The rooms would have benefited from a de humidifier as it was very humid and therefore impossible to dry any swimwear. Overall had an amazing stay and would go back again.
Stayed 8 nights in Nov 2024

6/10 Okay

Simona

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
We’ve been to playa and stayed at several resorts in the playacar area. Viva Azteca was not a good one. The good things about it are that it is on a beautiful beach, it is walkable to town and it is in a safe gated community. The not so good. There were very little food options. All of the food was bland and luke warm. Several in our group got sick from the food, which has not happened at other resorts. The staff was not the friendliest like at other resorts. They keep the buffet closed till 12:30pm for lunch (that is late for lunch) and dinner Buffett is not open till 6:30pm that is late. We enjoyed our time there but would try something else next time.
Stayed 7 nights in Nov 2024

4/10 Poor

Ana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good location good resort set up nice beach area but no show no entertainment and the biggest problem is the food, it’s really bad . We went to Cancun 20 times or more but this resort has the worse food and me and my family are satisfied with just basic but the administration needs to do something about it. Please check reviews on other resorts , we will never go to this one
Stayed 7 nights in Nov 2024

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Amy Lenore, Columbia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We’ve been here several times and always had the perfect experience! The workers are always going above and beyond to make sure your stay is amazing, food is great, plenty of drinks also.
Stayed 7 nights in Nov 2024

10/10 Excellent

Katarzyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third stay at Viva Azteca! Everything as always has been great! We will be back!
Stayed 7 nights in Nov 2024

10/10 Excellent

Urbano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Adimaira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disfrutamos mucho de nuestra estadia en este resort. Todos los empleados fueron muy amables y amigables. La comida muy rica.
Stayed 7 nights in Oct 2024

6/10 Okay

Mariola

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
great area but the hotel needs upgreats ...
Stayed 7 nights in Nov 2024