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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property

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Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
Hallway
5 restaurants, breakfast, lunch, dinner served; international cuisine
5 restaurants, breakfast, lunch, dinner served; international cuisine
3 outdoor pools, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • All inclusive
  • Bar
  • Housekeeping
  • Spa
$435
includes taxes & fees
Dec 1 - Dec 2

Explore the area

View in a map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪11 min walk‬
  • Place, Playacar Golf Club
    ‪11 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Room Superior with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Garden View

  • 301 sq ft
  • Sleeps 4

View all photos for Room Superior with Ocean View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Ocean View

  • 301 sq ft
  • Sleeps 4

View all photos for Room Deluxe with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Deluxe with Garden View

  • 301 sq ft
  • Sleeps 4

View all photos for Room Superior with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Garden View

  • 301 sq ft
  • Sleeps 4

View all photos for Room Deluxe with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Deluxe with Garden View

  • 301 sq ft
  • Sleeps 4

View all photos for Room Superior with Ocean View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Ocean View

  • 301 sq ft
  • Sleeps 4

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 1 King Bed, Non-Smoking

8.4 out of 10
Very good
(17 reviews)
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(37 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • 428 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 391 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 391 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Accessible Room, 1 Queen Bed, Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 391 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior with Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Pool View

  • 301 sq ft
  • Sleeps 4

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About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Viva Maya by Wyndham, A Trademark All Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Change of towels is available on request.
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Viva Maya by Wyndham, A Trademark All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Viva Maya by Wyndham, A Trademark All Inclusive Resort features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Event facilities measuring 18977 square feet (1763 square meters) include conference space. This all-inclusive property also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site.

Viva Maya by Wyndham, A Trademark All Inclusive Resort has designated areas for smoking.

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Cosmopolita by Viva - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Reviews

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

8.0

Very Good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 434 out of 1015 reviews
Rating 8 - Good. 283 out of 1015 reviews
Rating 6 - Okay. 158 out of 1015 reviews
Rating 4 - Poor. 83 out of 1015 reviews
Rating 2 - Terrible. 57 out of 1015 reviews

Reviews

6/10 Okay

Olivier

Traveled with family
Liked: Staff & service, room comfort

Séjour familial, 15 jours en août

La qualité de la nourriture n’est vraiment pas bonne. Les piscines sont d’une rare saleté. Et l’amabilité de certains serveurs que ce soit au bar ou dans les restaurants, laisse réellement désirer. On leur fait des grands sourires, il ils ne vous regarde même pas…. Impression qu’on les ennuie.!!! Heureusement, ils ne sont pas tous comme cela. Les chambres sont plutôt bonnes. Literie, excellente. Manque énormément de rangement dans les chambres, je n’ai pas pu vider ma valise. Les jeunes filles à la réception sont très sympathiques et font tout pour vous aider
Stayed 15 nights in Aug 2025

6/10 Okay

PEGGY JOYCE

Traveled with family
Liked: Cleanliness
The property was very well maintained. Theyndont provide face towels or wash cloths just hand towels and bath towels. Smaller property. Staff is nice and accommodating. If you're looking for a mid level hotel this is it. The buffet serves the same food everyday. I was onlybable to book one restaurant
Stayed 5 nights in Aug 2025

8/10 Good

Mailyng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful! It is very clean and there are many activities for everyone. The kids club was amazing, my son enjoyed so much. The food was fresh but not tasty. They make you go to a talk to sell you a subscription, but the gentleman was very rude when we told him we were not interested. Other than that it is a great place. The staff is very friendly and always willing to help.
Stayed 7 nights in Aug 2025

10/10 Excellent

Martha

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The service staff (employees were great), the entertainment was excellent. Loved the food. The only thing I would say is at the time of checkout the lady at the counter was not friendly at all. She can work on her skills. It would be nice to at least say "Thank you for staying or coming to visit. Nada, I received that from the servers in the restaurant. They were great people to talk to.
Stayed 5 nights in Aug 2025

8/10 Good

Susan Anne de

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe in this clean and quiet resort with excellent staff. The food wasnt the best overall but there was lots of it and variety. Something to drink always available. The coffee shop was a favorite and wish we could have eaten at the mexican restaurant some more. Enjoyed the evening entertainment in the courtyard and the wildlife around the property. The bed was much too firm for my liking and the pressure was somewhat brief but uncomfortable regarding the viva membership. Overall a great stay.
Stayed 9 nights in Aug 2025

8/10 Good

Pawel, Brampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good resort to visit.
Stayed 7 nights in Aug 2025

10/10 Excellent

Denisse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Viva Maya! The restaurant staff were so welcoming and helpful. On the first day staff was readily available to answer any questions we had.
Stayed 5 nights in Aug 2025

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent is my 4th time stayin there
Stayed 4 nights in Jul 2025

6/10 Okay

Enmanuel, Lumberton

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
No beverages in mini fridge like most resorts. The Mexican restaurant was good, but we thought that they would have more of a taco variety. The Italian restaurant had no pasta options as far as regular spaghetti with meatballs and sauce. The buffets for breakfast lunch and dinner had a lot of options. However there was some very weird combinations like nachos with a bunch of different stuff for breakfast. We did like that there was a snack bar opened all night long. The café had a lot of good pastries and different beverages like cappuccinos, espresso, and coffee.
Stayed 4 nights in Aug 2025

2/10 Terrible

Librada

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible food. Old
Stayed 5 nights in Aug 2025

10/10 Excellent

Adrian De la

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Aug 2025

2/10 Terrible

Tia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The WiFi was horrible. I asked for the room phone & toilet to be fixed multiple times and wasn’t.

10/10 Excellent

Hector, Rowlett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Claudia

Stayed 4 nights in Jul 2025

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

ANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nos gusto mucho el hotel, muy comodo, todas las instalaciones muy bonitas y los empleados muy amables.
Stayed 5 nights in Jul 2025

10/10 Excellent

James Oliver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Staff which helped make this an amazing stay. Highly recommend this resort.
Stayed 6 nights in Jul 2025

4/10 Poor

Merelin Monserrat

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Costumer service was not the best, at the restaurants and front desk
Stayed 11 nights in Jul 2025

4/10 Poor

Matthew

Traveled with family
Disliked: Staff & service, property conditions & facilities
Traveled with 9 people, ages 15 to 70. We booked 5 rooms. • Check in process - confusing and they acted like we were inconveniencing them. • Rooms: 1) a handle literally fell off the room door upon opening & they said they’d have it fixed in 15 minutes. We waited for over an hour to fix & had to remind them. 2) 1st day there there was no running water on our whole level. 3) Patios are TINY - like 2’ by 4’. 4) Air conditioning barely kept up. 5) Don’t expect normal toiletries, they only provide shampoo and shower gel. 6) Beds are comfortable. 7) Mini fridges are not stocked. • Cellular and Wi-Fi - horrible service for internet, calls and texts. It was impossible to stay in touch with the rest of our party. • Beach - terrible with sargassum & the smell was horrendous. Although I won’t fault the resort for Mother Nature’s doings. It’s probably nice other times of the year. Plenty seating. • Pool - standard. Plenty seating. • Check out process - AWFUL. If you don’t have every single scrap of required stuff they charge you! It’s their way of nickel-and-diming you! Lost a towel key? $20 USD. Lost a room key? $10 USD. They even cut off your bracelet & if you don’t have it (say it’s the last night and it’s bothering you so you remove it) it’s $10. They give you a tiny scrap of paper when you finish checking out and if you don’t have that when you get into your transportation, it’s like they won’t let you leave. Just awful to be scrambling for that kind of thing on the way out.
Stayed 6 nights in Jul 2025

2/10 Terrible

Francisco

Traveled with family
Disliked: Staff & service, amenities
My family and I were genuinely excited to visit Viva Maya Resort. I traveled with my wife, two children (ages 18 and 21), and two 18-year-old nephews. We chose this resort because of the beautiful beach and the potential for a relaxing getaway — but from the moment we arrived, our experience has been frustrating and deeply disappointing. We arrived from Chicago at 11am after a long day of travel, leaving our home at 3am. We stood in the heat for hours waiting for our room, which wasn’t ready until 3pm. During that time, we were never offered a welcome drink, never asked if we needed help with our bags, and were passed by several bellboys who didn’t even acknowledge us. At check-in, the overwhelmed employee was drenched in sweat, clearly unsupported, and gave us a look that made us feel completely unwelcome. There is no real air-conditioned area to cool off in this intense heat. Yes, the coffee shop has A/C, but it barely seats 20 people — completely inadequate for the number of guests waiting hours for rooms. Once we did get our room, we were pleased with the cleanliness and setup — no complaints there. However, basic things like no conditioner in the bathroom raised questions about the overall guest experience. From 11am yesterday until 10am today — not one staff member has asked if we’d like a drink. The beach cabanas and shaded areas are beautiful, but are exclusive to VIP guests only. We weren’t even allowed to buy 1 same food at buffet daily limited choices
Stayed 3 nights in Jul 2025

10/10 Excellent

Temitope

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the all inclusive services : excellent meals ,beach sports especially the sailing and the staff were professional. I felt safe there ,used their safety box. Enjoyed my tours outside the resort too . Great arrangement by the concierge and I got gift 😍👍
@funmiforever at Viva maya Wyndham 👍😍⭐️
Adult pool at viva maya Wyndham , so much fun and drinks was readily available
Bicycle was available. Got one and played round with it
Boat sailing was fun too @vivamaya Wyndham resort
Stayed 5 nights in Jul 2025

8/10 Good

Mark W

Traveled with family and small children
Liked: Amenities
Great resort, good food, nice location, easy access to Playa Del Carmen. Only downfall is seaweed on the beach is horrible. Best to go Oct to April.
Stayed 7 nights in Jul 2025

10/10 Excellent

Zulfia, SAN DIEGO

Stayed 10 nights in Jun 2025

4/10 Poor

Eralda

Traveled with family and small children
There was no air conditioner anywhere but the rooms. The ocean was super dirty and smelled horrible. Mini fridge in the room was empty. There was no water or any other drinks. The only good thing was the entertainment thing. You could go at the onsite restaurants only based on how many nights you were staying at the resort. The food was OK. I wouldn’t return there again.
Stayed 6 nights in Jun 2025