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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property

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Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Relax in comfort by the calm sea, surrounded by palm trees and sandy shores.
Relax by the bar with a refreshing drink, surrounded by lush greenery and comfortable seating.
Relax in a tranquil outdoor space with a central bar, lounge seating, and lush greenery.
Relax in a serene spa area with a sauna and hot tub, surrounded by comfortable lounge chairs.
Stroll along the tree-lined pathway to the adult-only pool area.

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • All inclusive
  • Bar
  • Housekeeping
  • Spa

Explore the area

Map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪11 min walk‬
  • Quinta Avenida
    ‪3 min drive‬
  • Xcaret Eco Theme Park
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 1 King Bed, Non-Smoking

8.6 out of 10
Excellent
(10 reviews)
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Accessible Room, 1 Queen Bed, Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 391 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 391 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • 428 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(31 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 391 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior With Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Ocean View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior With Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Ocean View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe With Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior With Pool View

  • Sleeps 4

View all photos for Room Deluxe With Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

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About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5-star resort in Playacar
Catch some rays at the beach or spend the day relaxing at Viva Maya by Wyndham, A Trademark All Inclusive Resort's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. Change of towels is available on request.
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Some rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Viva Maya by Wyndham, A Trademark All Inclusive Resort features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the resort's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

This beach resort also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site.

Viva Maya by Wyndham, A Trademark All Inclusive Resort has designated areas for smoking.

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Cosmopolita by Viva - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.

All inclusive details

All-inclusive room rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.03 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 420 out of 1010 reviews
Rating 8 - Good. 288 out of 1010 reviews
Rating 6 - Okay. 155 out of 1010 reviews
Rating 4 - Poor. 87 out of 1010 reviews
Rating 2 - Terrible. 60 out of 1010 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristine Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2025

2/10 Terrible

Alina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this resort. Food was horrible, they want you to use an app to make reservations for dining but nothing was available even thought we tried to make reservations the day we arrived. Room had a moldy smell, issues with hot water. No room service available. The only good thing about this resort was the beach, but you have to buy a membership to be served drinks on the beach. Worst experience we’ve ever had in Mexico and we’ve been to Mexico many times before. It was bad enough for us to pay extra money to move to another resort the next day.
Stayed 5 nights in Apr 2025

8/10 Good

Gladys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment was amazing! Always something to do! Activities, sports and crafts for most ages. Staff was friendly and helpful, especially the Viva Vibe staff. Ugh but the food…SO FLAVORLESS!! Definitely wasn’t expecting 5 star quality at an all inclusive but the food was a 3 out of 10. Honestly felt like going into the kitchen and help them put some flavor into the most basic foods!! Very disappointed with the food.
Stayed 5 nights in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is close to shopping and walk around . Safe place
Stayed 4 nights in Mar 2025

6/10 Okay

Klediana

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lapropiedad es magnifica in exelente condicion.
Stayed 7 nights in Mar 2025

10/10 Excellent

Bridger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Leonard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very nice for an older one. It is very clean and maintained. They have a wonderful beach and pool area. We will be back.
Stayed 7 nights in Mar 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Staff always take good.care or you..the beach is wonderful
Stayed 10 nights in Mar 2025

2/10 Terrible

danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Stephen Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3:00 pm checkin was annoying. The room keys in the worn out reader was challenging at time of you wanted to get into the room quickly
Stayed 6 nights in Mar 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Pamela

Stayed 6 nights in Mar 2025

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like. 1. They have a good beach. If you want a good beach an you are coming to Playa del Carmen, the beaches in Playacar are much better than anything close to town. Viva Maya has a very good one. 2. Easy to get to town. 3. Nice, clean and very safe neighborhood 4. Staff was wonderful, hard working, happy, good attitude, always willing help. 5. Not too crowded. There was plenty of room and space to sit on the beach. Beach, pool area and property are well maintained. 6. Place is clean. 7. Access to filtered water that you could trust Didn't Like 1. App for making reservation for restaurants didn't work 2. Poor availability to get a reservation at one of the restaurants -- staff should be more proactive about making a reservation either before you arrive or when you check in. 3. There were more amenities than we were aware of. Example -- yoga classes, catamaran trips, snorkeling trips, etc. Few details offered. 4. Food was mediocre. Some dishes were excellent and we were well fed. However, I would not return just for the food. Variety was okay. Taste for some dishes was way off. 5. Too many vendors on the beach. They should not be allowed. There are way too many vendors in Playa del carmen as it is. 6. There was ZERO top shelf liquours available. So, you got a lot of low quality ingredients that did change the flavor of a drink. 7. No bar where people could sit and have a drink, get to know a fellow traveler.
Stayed 6 nights in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Over all, our stay was amazing. The resort is beautiful and very clean. The food at the buffet was above par. The beach was gorgeous. There were plenty of chairs on the beach but small tables would be handy. One thing we found frustrating is that we had great difficulty getting change. We wanted to tip more but only had bigger denominations. We found the service at the Italian restaurant was lacking. We were given a glass of wine on arrival and only got a refill after our meals were almost done. We would not hesitate to recommend the Viva Maya to anyone.
Stayed 7 nights in Mar 2025

10/10 Excellent

Marcella Frances, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

Bekim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

10/10 Excellent

Deanna, Rushford

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love this resort my birthday was the day we checked in, and when we went to book for the restaurants, they noticed that it was my birthday the day before and told me that they would have something in our room the following evening and they did it was awesome
Stayed 7 nights in Feb 2025

10/10 Excellent

JAIME IGNACIO DE LOS HOYOS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we enjoyed our stay a lot. The staff was very kind, the entertainment team was awesome, the food was good, and the facilities were nice. Had a great vacation!
Stayed 7 nights in Feb 2025

4/10 Poor

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was lovely! However the food was horrible. It’s pretty bad when the only edible thing at breakfast was jello. Everything was cold all the time. We had one great meal at the Italian restaurant on our last night. Apart from that I would describe the buffet as disgusting. That’s not how I normally describe food but this time that’s how I feel. We ate a number off meals off site just to escape the dreaded buffet.
Stayed 8 nights in Feb 2025

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay.
Stayed 3 nights in Feb 2025

10/10 Excellent

Halyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the resort and we enjoyed it again. Quick check in, we had a nice room close to the pool. The resort has a GREAT kids club with great programs including kids disco which kids enjoyed. Huge thanks to all the ladies working at the kids club. The trapeze was also great! There are many options for activities. The beach is clean and beautiful with warm water. The food can be better, but we always found something to eat. We’ll be back again.
Stayed 6 nights in Feb 2025

10/10 Excellent

Nataliya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very safe resort. Friendly staff. A lot of activities for all ages. Beautiful beach.
Stayed 7 nights in Feb 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Feb 2025