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Wyndham Garden Playa del Carmen

4.0 star property

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Photo gallery for Wyndham Garden Playa del Carmen

Property amenity
Exterior
Breakfast served
Garden
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Gym
  • Laundry
$79
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
Lote 5 Manzana 29, Fraccionami, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪16 min walk‬
  • Mamitas Beach
    ‪4 min drive‬
  • Xcaret Eco Theme Park
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior Room, 2 Queen Beds, Non Smoking

Superior Room, 2 Queen Beds, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Superior Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(33 reviews)
  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(26 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (One-Bedroom)

Suite, 1 King Bed, Non Smoking (One-Bedroom) | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking (One-Bedroom)

7.6 out of 10
Good
(4 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

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  • Breakfast included
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4.6 out of 5, Wonderful, 1,010 reviews
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About this property

Wyndham Garden Playa del Carmen

4-star hotel in Playacar
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a 24-hour business center, a conference center, and a business center. Housekeeping is available on request.
Wyndham Garden Playa del Carmen offers 196 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Wyndham Garden Playa del Carmen features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 3 meeting rooms. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and a garden. Onsite self parking is complimentary.

Wyndham Garden Playa del Carmen is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
Playa Garden - This restaurant serves breakfast only.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Playa Garden

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Elevator (51 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (43 inches high)
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Local culture and ecosystem education
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Holiday Inn Express Hotel Playa Carmen
Holiday Inn Express Playa Carmen
Wyndham Garden Playa Carmen Hotel
Wyndham Garden Playa Carmen
Holiday Inn Express Playacar Riviera Maya Hotel Playa Del Carmen
Holiday Inn Playa Del Carmen
Playa Del Carmen Holiday Inn
Express Playacar Riviera Maya
Wyndham Garden Playa Del Carmen Riviera Maya Mexico
Holiday Inn Express Playa Del Carmen

Wyndham Garden Playa del Carmen Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 452 out of 1008 reviews
Rating 8 - Good. 272 out of 1008 reviews
Rating 6 - Okay. 154 out of 1008 reviews
Rating 4 - Poor. 69 out of 1008 reviews
Rating 2 - Terrible. 61 out of 1008 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Aditya

Stayed 2 nights in May 2025

10/10 Excellent

Rosa, Philadelphia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super nice and accommodating. Their shuttle service went above and beyond in taking us around. The room was nice, modern and super clean. The food was fantastic.
Stayed 1 night in May 2025

6/10 Okay

Nathaniel

Stayed 2 nights in May 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was in walking distance
Stayed 2 nights in Apr 2025

4/10 Poor

Yvan

Disliked: Cleanliness, property conditions & facilities
It’s OK if you’re looking for a cheap stay.
Stayed 2 nights in May 2025

4/10 Poor

JEANETTE

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room we were offered was horrible. Broken chair. Broken tile in the bathroom, toilet did not flush properly and the Ac had a weird smell. I had to go and to be changed to a different room. The second room we got was the closest to the construction, and every morning we had to deal with all the noise.
Stayed 8 nights in Apr 2025

10/10 Excellent

Serch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

PEGGY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was very polite and helpful. I picked this hotel because I was told they had handicapped accomodations. Raised toilet seat etc. I was not given any handicapped accomodations. I cannot walk well and there was no food on the property in the evening. It was a far walk for me to anywhere in the area.
Stayed 6 nights in Apr 2025

8/10 Good

Elsie

Traveled with family
Disliked: Amenities, property conditions & facilities
Needs a paint job and the bed sheets needs to be cleaner
Stayed 2 nights in Apr 2025

6/10 Okay

Sandeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Looks ok for a quick 1 night stay.
Stayed 1 night in Apr 2025

2/10 Terrible

dante

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place only provided 2 old and dirty towels. The room smelled like rotten eggs. I had to stay out for most of the time. Staff was rude when I asked to send me a clean towel. She said you only get 2 towels. No standard for American hotels. Very low quality and service.
Stayed 2 nights in Apr 2025

6/10 Okay

Lloyd

Business traveler
Disliked: Amenities
Plumbing issues, reported early in morning to reception, theybtold me maintenace will address asap. Did not happen, so i had to leave and left my luggage at reception appx. 9am. They said, i cannot get a new room until 3pm at normal checkin. Go figure the logic. I could not wait to debate, was already late for doctor appt. Got back at 2.30, provided a new room and they really thought they we doing me a great service.
Stayed 2 nights in Apr 2025

2/10 Terrible

maria

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is dirty, old and stinks. The Expedia pictures are nothing like the actual hotel. Pictures are deceiving. Not close to the beach. Bfast is nasty
Stayed 5 nights in Apr 2025

2/10 Terrible

Marcos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Terrible mold smell
Stayed 5 nights in Mar 2025

6/10 Okay

Alexa

Disliked: Cleanliness, property conditions & facilities
Es diferente las fotos a la realidad
Stayed 1 night in Mar 2025

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good xlnt
Stayed 1 night in Mar 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable from the ferry for the motivated person. Budget friendly, and I got a significant discount online 2 days prior to arrival via Expedia. Staff were very helpful and let me check in early because there was another room available. They let us eat breakfast the morning we arrived and there were options that were like lunch (pasta and meat) so that was our lunch for the day (breakfast goes to 11 am). Excellent breakfast options such as eggs, pasta, meat, pastries, cereal, fresh fruit, jello, chips and toppings. Workout facility clean and has a variety of cardio and dumbbells. Rooms were a bit stark but we were just staying the night. No mini fridge.
Stayed 1 night in Mar 2025

6/10 Okay

Simarjeet S

Business traveler
Liked: Cleanliness, staff & service
Upkeep is not good. Towels were very old, ripped and stained Staff was friendly
Stayed 1 night in Mar 2025

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xlnt
Stayed 1 night in Mar 2025

4/10 Poor

James

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
breakfast included but not much of a selection. toaster did not even work and they did not change it after 9 days being there.
Stayed 9 nights in Mar 2025

8/10 Good

Veronica

Traveled with group
Liked: Cleanliness, staff & service
Good location. The hotel is not that far from the beach/ferry. I like that it was quiet and that it included a hot breakfast. The room was clean, beds were comfortable. The only thing I did not like was the moldy smell in my room. I brought that smell with me home :/
Stayed 3 nights in Feb 2025

10/10 Excellent

Manuel

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Feb 2025

8/10 Good

Fanny

Traveled with family
Liked: Cleanliness
Hood
Stayed 3 nights in Mar 2025

4/10 Poor

Jose

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property itself was not bad. The rooms were of a good size. It was the dressing of the rooms. Towels were old, stained and had holes. Shower curtain was hanging literally by threads. Sheets and covers were old and stained. Curtains and furniture had paint stains and paint drops on them. Furniture was old and losing its veneer layers. Staff did what they could with what they were given.
Stayed 14 nights in Feb 2025