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Wyndham Garden Playa del Carmen

4.0 star property

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Photo gallery for Wyndham Garden Playa del Carmen

Exterior
Premium bedding, in-room safe, desk, blackout drapes
Lobby
Lobby
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Bar
  • Room service
  • Housekeeping
  • Pool
  • 24/7 front desk

Explore the area

Map
Lote 5 Manzana 29, Fraccionami, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪15 min walk‬
  • Xcaret Eco Theme Park
    ‪12 min drive‬
  • Mamitas Beach
    ‪12 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪252 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds, Non Smoking

Superior Room, 2 Queen Beds, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Superior Room, 2 Queen Beds, Non Smoking

  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Non Smoking

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (One-Bedroom)

Suite, 1 King Bed, Non Smoking (One-Bedroom) | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking (One-Bedroom)

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room Standard With View

Premium bedding, in-room safe, desk, blackout drapes

Double Room Standard With View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard With View

Premium bedding, in-room safe, desk, blackout drapes

Double Room Standard With View

  • Sleeps 4
  • 2 Double Beds

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The price is $79 total
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About this property

Wyndham Garden Playa del Carmen

4-star hotel in Playacar
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Wyndham Garden Playa del Carmen offers 196 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Wyndham Garden Playa del Carmen features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 3 meeting rooms. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and a garden. Onsite self parking is complimentary.

Wyndham Garden Playa del Carmen is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. The hotel offers a complimentary manager's reception on select days.
Playa Garden - This restaurant serves breakfast only.
Late night fare is available from room service (during limited hours).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception
  • Snack bar/deli

Restaurants on site

  • Playa Garden

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Elevator (51 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (43 inches high)
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Sign language-capable staff
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Holiday Inn Express Hotel Playa Carmen
Holiday Inn Express Playa Carmen
Wyndham Garden Playa Carmen Hotel
Wyndham Garden Playa Carmen
Holiday Inn Express Playacar Riviera Maya Hotel Playa Del Carmen
Holiday Inn Playa Del Carmen
Playa Del Carmen Holiday Inn
Express Playacar Riviera Maya
Wyndham Garden Playa Del Carmen Riviera Maya Mexico
Holiday Inn Express Playa Del Carmen

Wyndham Garden Playa del Carmen Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 433 out of 1002 reviews
Rating 8 - Good. 296 out of 1002 reviews
Rating 6 - Okay. 147 out of 1002 reviews
Rating 4 - Poor. 67 out of 1002 reviews
Rating 2 - Terrible. 59 out of 1002 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Christian

Liked: Staff & service, room comfort
Amazingly they did not have towels, the rest was ok for the price you pay
Stayed 3 nights in Feb 2025

8/10 Good

ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was nice. Huge breakfast buffet. Place is clean. Nice area, quiet, very lush garden area. Only negative I had was they didn’t have the air conditioning on in the fitness room. Also the building itself could use some repairs. I’m a home remodeling contractor maybe I noticed things others wouldn’t.
Stayed 14 nights in Jan 2025

2/10 Terrible

Gilad

Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Terrible smell on the hall in the first floor and the product / items of shower there’re is no body soup liquid The towel were terrible the curtains in the shower looks worn , so you should do make over immediately !!!
Stayed 2 nights in Feb 2025

6/10 Okay

Lucy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was kind and attentive but rooms were old and outdated
Stayed 3 nights in Feb 2025

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant stay at the Wyndam Garden. Check in was smooth and all the receptionists through the week were kind and helpful. They all spoke at least a little English so we managed with communicating. The room was spotless, everything worked, including the AC. The bed was comfortable, the room was cleaned and made up every day. The swimming pool was not large, but clean and cool as it was shaded a good part of the day in February. I think we were there during a Mexican school holiday because there were quite a few families staying. That may have been the reason for the strange shortage of towels. There were a few restaurants within a short walk, we loved Don Sirloin nearby, and there was a Chaudry supermarket nearby with everything you could need. We didn't have a fridge or a safe in the room, but we could leave a few food items in the fridge at reception, and we left our passports etc. in their safe when we were outside the hotel and collected them when there. There was a tour desk in the lobby, and taxis readily available. 150 pesos anywere in the downtown zone. The main free beach, Playa del Carmen, and the small free area vccvcbbjfvcaaas dof Playcar beach And finally, the breakfast buffet was extensive, generous and delicious. It included fresh fruit, cereal and pancakes, eggs, and a variety of cooked dishes with vegetables and chicken or beef. Overall we were very hapy with pur stay and wouldn't hesitate to stay again
Stayed 7 nights in Feb 2025

2/10 Terrible

Alejandro

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service , poor maintenance, property needs upgrades
Stayed 6 nights in Feb 2025

4/10 Poor

Eric

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we entered the lobby, the smell of mold was strong. We thought that perhaps there had been some flooding in the area, but the clerk said it was just humidity. We were assigned a room on the first floor and the smell of mold was so bad, I couldn't breathe. (I have asthma.) The clerk was apologetic and gave us a room on the second floor. That room didn't have quite as bad a smell, but there was still some odor. Upon return to the US, my CPAP machine came back reeking of mold and I had to change the filter, hose, and mask. The tank had to be bleached. We had already pre-paid and it was late, so we decided to stay. Imagine my surprise when I turned down the bed covers to discover a used tissue in between the sheets. We slept on top of the covers and in the morning took all of the linens off the bed. There were two bath towels and one hand towel for us to share. The good parts of the hotel were the front desk and breakfast staff. They were friendly and helpful. The hotel also provided 2 free bottles of water per night since the tap water was not safe to drink. That's common in that part of Mexico and the hotel made coffee, tea, and other beverages with filtered water. It could be a great hotel, but they have to clean the air system to get out the mold.
Stayed 4 nights in Jan 2025

2/10 Terrible

Maria Guadalupe Bollain y Goytia

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Muy malas condiciones , las toallas de los baños muy percudidas y ya gastadas, no pudimos estar más q una noche y mucho ruido. , nos tuvimos que cambiar a otro hotel.
Stayed 7 nights in Jan 2025

6/10 Okay

Francy, Calgary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If you are going to stay more than 4 days take into account that the breakfast is the same every single day, which it ends being boring. There is not variety how the eggs are cooked. The infrastructure is cheap, bed frames unstable, no fridge in the room. No good ventilation in the rooms. You cannot open the windows so your beach clothes never get dry. The service is excellent as well the cleaness of the place.
Stayed 9 nights in Jan 2025

10/10 Excellent

Gilberto, Hidalgo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in Jan 2025

10/10 Excellent

Vicente

Stayed 1 night in Jan 2025

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel. I went in the past and is good to business stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Juan Carlos

Business traveler
Liked: Cleanliness, staff & service
No dining and no bottle of water
Stayed 2 nights in Jan 2025

10/10 Excellent

Percy

Near the beach an restaurants an entertainment
Stayed 5 nights in Jan 2025

10/10 Excellent

Jessica

Stayed 6 nights in Dec 2024

2/10 Terrible

Jasmin

Stayed 1 night in Dec 2024

6/10 Okay

Faustinie

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 6 nights in Dec 2024

4/10 Poor

YENNY, PLAINFIELD

Stayed 1 night in Jan 2025

8/10 Good

Adelsy Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
All good
Stayed 3 nights in Dec 2024

10/10 Excellent

AKHIL

Stayed 1 night in Dec 2024

2/10 Terrible

Hageet

Disliked: Cleanliness, staff & service, property conditions & facilities
Rundown room It’s definitely not a four star, maybe one Staff are not friendly
Stayed 7 nights in Dec 2024

2/10 Terrible

Rustam, Richmond Hill

Stayed 1 night in Dec 2024

10/10 Excellent

Wafa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and well-maintained

It was a well-maintained room! I had a great time staying there. Breakfast was okay, I would say Wyndham could benefit by having a better menu for breakfast with more variety. Overall, I recommend this hotel!
Stayed 2 nights in Dec 2024

8/10 Good

Karla Yesenia

Traveled with family and small children, Traveled with family
Liked: Staff & service
.
Stayed 5 nights in Dec 2024

6/10 Okay

MARIA

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024