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Playa del Carmen Vacation Packages

Clean room, professional staff, clean pools

Make sure when you go ask if the pool , cenote and swim up bar is open. They did not disclose it and we got there and had virtually nothing to do at the hotel that was listed besides massages. Also if you have included breakfast it’s like 3 items which kind of sucks for the price you pay .

The staff were some of the the most helpful and friendly people I have ever dealt with when traveling. This says a lot as I travel half the year. The food and drinks at the restaurants was wonderful. The one thing I will point out is that the hotel owners need to work on updating broken patio furniture and the hotel as a whole. For what they charge it really was sad to see the hotel looking worn out. Note: we had 4 villas (not really a villa more like room with deck) for 7 days and the air con did not work well in one of the villas. Power was out several times for long periods which meant no water either but we understand this can be typical in the area. The highlight besides the beauty of the area was the staff.

Had a great time at AVA. The staff were very kind and helpful, the rooms were very clean, and the food was great. There was plenty to do in the resort.