2/10 Terrible
April D
Traveled with family
Mar 2, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Miserable all inclusive hotel. Same food day in and day out for 10 days! Falling apart. No hot water ,no running water 1 day. Dirty. Website is pure false advertisement. My jacuzzi tub in my room had no hot water and took over 4 hours to fill up and was nothing like what was on the pictures. The hot tub by the pools was cold. I asked three different staff members for the hamburger that is playing in the video at the front , they all laughed and said that’s just marketing. No place to lounge by the pool since there is so few chairs . No cabanas.i was Told my mini fridge would be restocked , arrived had two waters. When requested was told it’s 2 waters for every 2 days !! So 1/2 a bottle of water a day. And treated so rude when you ask for more.
Gym has a lot of equipment, but lots is broken including the windows, and the supposed trainer or gym rep was rude and wouldn’t let you use equipment when it clearly was available. No wifi in your room or the gym and barely enough in the cafeteria to communicate on what’s app to set your excursions and ride back to the airport which you will have to pay for no matter how many excursions you book !!
April D
Stayed 10 nights in Feb 2025