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The Dunes Hotel & Resort

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Dunes Hotel & Resort

Beach nearby, white sand
Terrace/patio
Aerial view
Aerial view
Grand Villa | Private kitchen | Fridge, coffee/tea maker, cookware/dishes/utensils

Reviews

2.6 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
Keurboomstrand Road, Plettenberg Bay, Western Cape, Plettenberg Bay, Western Cape, 6600
  • Van Plettenberg Beacon
    19 min walk
  • Plett Puzzle Park
    2 min drive
  • Plettenberg Bay Beach
    3 min drive
  • Plettenberg Bay (PBZ)
    11 min drive

Room options

View all photos for Standard Double Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room

Comfort Double Room | Premium bedding, in-room safe, iron/ironing board, free WiFi

Comfort Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Villa

Grand Villa | Premium bedding, in-room safe, iron/ironing board, free WiFi

Grand Villa

  • Sea view
  • Sleeps 8
  • 2 Double Beds and 2 Twin Beds

View all photos for Basic Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Basic Room

  • Sleeps 6
  • 1 Double Bed

View all photos for Duplex

Duplex | Premium bedding, in-room safe, iron/ironing board, free WiFi

Duplex

  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Superior Villa

Superior Villa | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Villa

  • Sea view
  • Sleeps 8
  • 2 Double Beds and 2 Twin Beds

About this property

The Dunes Hotel & Resort

3.5-star Plettenberg Bay hotel with restaurant
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, coffee/tea in a common area, a children's pool, and concierge services are onsite.
The Dunes Hotel & Resort offers 43 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.
The Dunes Hotel & Resort features an outdoor pool and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This Plettenberg Bay hotel also offers a library, a terrace, and barbecue grills. Complimentary secured self parking is available on site.

The Dunes Hotel & Resort has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:30 AM and 10:30 AM. A complimentary manager's reception is offered each day.
The Dunes Hotel & Resort has a restaurant on site.

Languages

Afrikaans, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free RV/bus/truck parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Children's pool
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • No elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: ZAR 200 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

The Dunes Hotel Resort
The Dunes Hotel & Resort Hotel
The Dunes Hotel & Resort Plettenberg Bay
The Dunes Hotel & Resort Hotel Plettenberg Bay

The Dunes Hotel & Resort Reviews

Reviews

2.6
Rating 10 - Excellent. 1 out of 14 reviews" "
Rating 8 - Good. 0 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 13 out of 14 reviews" "

4.0/10

Cleanliness

3.0/10

Staff & service

2.0/10

Amenities

2.0/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ruth

Stayed 1 night in Dec 2023

2/10 Terrible

Anita

Traveled with family
Disliked: Staff & service
Last minute cancellation
Was notified at 14:19 on the day we were supposed to book in that the hotel can unfortunately not honor our booking?!?! Had no where to sleep for 2 nights!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service
Disliked: Amenities
Despite the entire booking for this property going through Expedia via their booking platform, this was a scam. The Dunes hotel itself is well run and just outside the bustling town of Plettenberg bay. Sadly we did not get to stay there. The manager, Neil had previously sent Expedia information about the scam in the weeks preceding our booking but unfortunately we were still scammed. A few other families were scammed via either the Expedia or viator booking app. The hotel manager was very helpful in explaining to us what had happened and what we could do going forward. It did eventually take Expedia staff a couple of hours to relocate us though this process needs refining and to be more efficient. Sadly we never did get to stay at a The Dunes hotel so we cannot rate it anymore than to say it’s manager, Neil, was very helpful.

2/10 Terrible

Bianca

Stayed 1 night in Dec 2023

2/10 Terrible

mallikarjuna

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was not existing
Property doesn’t exist
Stayed 1 night in Dec 2023

2/10 Terrible

Natasha

Stayed 1 night in Dec 2023

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WARNING - HOTEL DOES NOT EXIST
This is a scam. The hotel does not exist. Hotels.com need to remove this hotel from their list ASAP.
Stayed 3 nights in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
last minute cancellation
canceled on us last minute at peak season without providing an alternative. were stranded without alternative
Stayed 2 nights in Dec 2023

2/10 Terrible

Hlologelo

SCAM
We received a call 2hrs before our checkin time to cancel our booking, leaving us stranded. With all that, we still drove to the venue to get clarity. When we arrived at the venue, we were told that this is a scam!
Stayed 1 night in Dec 2023

2/10 Terrible

Bongi

Disliked: Staff & service
I never stayed, i was stranded in Plett for couple of hours, at the Hotel no one seemed to be interested in assisting us, when we got there we were told there was no booking its a scam and that was it. No attempt to try and resolve the issue or at least find an alternative place or recommend one. we were so excited to spend 4 days in the Hotel all we got was a " sorry no booking"
Stayed 4 nights in Dec 2023

2/10 Terrible

Jan

Traveled with family
Stayed 5 nights in Dec 2023

2/10 Terrible

marina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

2/10 Terrible

Ewan

Stayed 1 night in Dec 2023

2/10 Terrible

Friedrich

Disliked: Cleanliness, staff & service, property conditions & facilities
Trotz bestätigter Bestätigung durch Expedia, im Hotel angekommen, erfahren wir, dass die Buchung "nicht existiert"! Offensichtlich vom Hotel in den Mülleimer geworfen. Expedia Service fand mit grosser Mühe bei komplett ausgebuchter Lage (Weihnachts- und Ferienzeit) einen Ersatz
Stayed 5 nights in Dec 2023