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New Continental Hotel, Sure Hotel Collection by Best Western

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for New Continental Hotel, Sure Hotel Collection by Best Western

Exterior
Reception
Individually decorated, individually furnished, desk, iron/ironing board
Reception
Indoor pool

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Gym
  • Bar
  • Housekeeping
  • Breakfast available

Explore the area

Map
Millbay Road, Plymouth, England, PL1 3LD
  • Plymouth Pavilions
    3 min walk
  • Salumi Bar & Eatery
    2 min walk
  • Plymouth Station
    16 min walk
  • Plymouth (PLH-Plymouth City)
    17 min drive

Room options

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Twin Bed, Non Smoking

  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking

  • 291 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

Individually decorated, individually furnished, desk, iron/ironing board

Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking

  • 291 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

  • 388 sq ft
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Twin Beds, Non Smoking

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking (Small Room)

Standard Room, 2 Twin Beds, Non Smoking (Small Room) | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Twin Beds, Non Smoking (Small Room)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking (Small Room)

Standard Room, 1 Twin Bed, Non Smoking (Small Room) | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Twin Bed, Non Smoking (Small Room)

  • Sleeps 1
  • 1 Twin Bed

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About this property

New Continental Hotel, Sure Hotel Collection by Best Western

3.5-star Plymouth hotel with restaurant
An indoor pool, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
New Continental Hotel, Sure Hotel Collection by Best Western offers 99 accommodations with hair dryers and irons/ironing boards. These individually decorated and furnished accommodations include desks. Flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

In addition to a children's pool and an indoor pool, New Continental Hotel, Sure Hotel Collection by Best Western provides a sauna and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 3025 square feet (281 square meters) include conference space. This business-friendly hotel also offers a vending machine, complimentary newspapers in the lobby, and laundry facilities. Limited onsite parking is available on a first-come, first-served basis (surcharge).

New Continental Hotel, Sure Hotel Collection by Best Western has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Steve's Brasserie - This restaurant specializes in British cuisine and serves dinner only.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 7 per day)
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Steve's Brasserie

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 3,025 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • Built in 1886
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Dryer
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property will place a credit card authorization upon check-in.
Guests paying in cash must provide a valid photo ID at check-in.

Renovations and closures

The following facilities or services will be unavailable from December 20 2024 to January 6 2025 (dates subject to change):
  • Dining venue(s)
The property will be renovating from January 1 2025 to January 1 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Sauna
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Self parking fee: GBP 7 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests with mobility issues should contact this property in advance.

We should mention

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

New Continental Hotel Plymouth
New Continental Plymouth
New Continental Hotel Torquay
New Continental Torquay
The New Continental Hotel
New Continental Hotel Sure Hotel Collection by Best Western

New Continental Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 430 out of 932 reviews" "
Rating 8 - Good. 327 out of 932 reviews" "
Rating 6 - Okay. 114 out of 932 reviews" "
Rating 4 - Poor. 44 out of 932 reviews" "
Rating 2 - Terrible. 17 out of 932 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Theresa

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Barbara

Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Lee

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Stayed 1 night in Sep 2024

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
My experience
Friendly staff, great location. Room was lovely. Great to have pool and gym. Changing rooms do need a refresh as the showers were grim. Bar meal was ok, seating not really conducive to dining though.
Stayed 1 night in Sep 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Georgina

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
The position of the hotel is convenient for town and only 10 minutes walk to The Hoe. I was there 3 night and for two out of three of the breakfasts I had to find a member of staff to order breakfast. They didn't come to take the order. The hotel is noisy with traffic and street noise though due to it's position. The breakfast was good and provided gluten free options, however the tea seemed poor and travelling alone only got a small pot which quickly went cool before the hot breakfast came. Good evening meals in the Brasserie
Stayed 3 nights in Sep 2024

8/10 Good

Gareth

Liked: Cleanliness, staff & service
Good price and very clean, prime location. gym is small and pool also, does have steam room and sauna. Breakfast is good with a good range of options.
Stayed 3 nights in Aug 2024

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Matt

Stayed 1 night in Sep 2024

10/10 Excellent

Katy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious and a fair price for what you get. The kitchen opening times could be a bit better but overall it was great. The staff are lovely, especially Anora. She went above and beyond for us and was great with our 7yo. The beds were very comfortable and the family room we had was a good size for our long weekend away. The only downside to the room was that there was no extractor fan in the bathroom so the room got very warm when someone had a shower/ bath. There was air conditioning though which helped a bit. We were there for a wedding and it was absolutely beautiful. I couldn't fault the staff that were working it at all. I would recommend staying here. The building was beautiful and in a great location
Stayed 4 nights in Sep 2024

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, just a tad noisy
The family room/s we booked was a good size. It had a double bed and a single bed in one room, and then 2 single beds in another room. The bathroom was a massive wet room that looked like it had been recently fitted. The beds were really comfy. The only thing that let it down a bit was that the family room was on the busy road side of the building. It was on a busy traffic junction, and there was a bar just down the road which was fairly noisy - it was a Friday night though. The kids commented about the noise, but then they are not used to being anywhere noisy (as we live on a quiet street) - they soon went to sleep though. Breakfast the following morning was lovely, and the staff were really nice.
Stayed 1 night in Aug 2024

10/10 Excellent

Derrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, fantastic staff, pool, sauna and steam room were a bonus. Close to shops, ferry port and Plymouth hoe. Definitely would recommend this hotel and have done, my son and his partner are booked in next month.
Stayed 1 night in Sep 2024

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 3rd year we have stayed here and this year was the worse experience ever. We paid extra for a four poster room. The room was shabby with paint chips on furniture and worn out patches on the carpets. The windows wouldn't close properly and so the noise from the main road was not blocked out. Most annoyingly, the TV was briken and the toilet seat was not fitted correctly causing it to slide off when you sat on it. These last two were reported to staff on the first night, but they did nothing to resolve this for two days, and only after I informed a different member of staff. On the first evening we ate in the bar area and had to listen to a man making a threatening call to someone. He was almost shouting and was swearing to the point that a family moved their children to another area. The three staff who were in the area did nothing to address this.
Stayed 3 nights in Aug 2024

8/10 Good

golden star

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Bhupinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Eugen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Nice hotel, good food, friendly staff, veru good location.
Stayed 2 nights in Aug 2024

8/10 Good

ravi

Business traveler
Liked: Cleanliness, staff & service, room comfort
friendly staff
friendly staff and good location
Stayed 2 nights in Aug 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new continental is well placed , an in walkable distance to the Hoe beach area and to the town centre. I was very pleased with leisure facilities gym 🏋️‍♀️ and spa suite. The only thing i could say negativly was the room we stayed in the sashe windows had worn spring mechanism so windows wouldn't stay open . The cooked breakfast was excellent and staff service was great. Would recommend and would return
Stayed 3 nights in Aug 2024