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Pointe aux Sables Vacation Packages

The checkin was great. Staff were very welcoming and paid attention to details. The villa was soo relaxing and quiet. We rented a suite and it was just awesome. Highly recommended and will come back again.

I invited my daughter - who was getting married, to have breakfast. I had arranged the breakfast plan at check-in. They treated her as an intruder and somebody who was trespassing when she arrived. It ruined her special day. These people are poorly trained and lacks professionalism. They recognized that they messed and offered me a free day at the hotel. I AM NOT THAT CHEAP. Keep your free day for you!!! B

Amazing resort and very good breakfast

Ok place . Reception were a little marked if you asked for anything and the pool silly bracelet thing became annoying as there was only 5 people there but otherwise really nice

Disappointing hotel in a fantastic destination Mauritius itself is an easy 10/10. It's a beautiful island with amazing beaches, friendly people and plenty to see. We'd definitely return to Mauritius—but we wouldn't stay at Sugar Beach again. The hotel has a great location on Flic en Flac beach, which is stunning, and the Buddha-Bar is excellent. The staff were always friendly and polite, but it's clear many of them haven't been properly trained (incompetent) and the overall service lets the hotel down badly. Thats mainly the reception staff and the main buffet. There was very little organisation at breakfast, lunch and dinner. Tables weren't cleared promptly, so guests were left waiting while dirty tables sat empty. Pool and beach service was incredibly slow—it takes ages just to place an order and even longer for food or drinks to arrive. Waiting over an hour for a drink is unacceptable for a 5 star hotel... Many facilities are fully booked throughout our stay despite seeming empty, making it difficult to enjoy everything the resort offers. There were also lots of small frustrations that added up. There were no glasses available for breakfast drinks on several occasions, reception struggled with simple requests like arranging a taxi, and we were charged €20 for a photo without this being made clear beforehand... not the money thats the issue but the principle, imagine if we got one every night. It's a shame because the hotel itself has potential, and the beachfront loc

The larger 4-bed villa that I booked was lovely; we also saw the inside of a smaller 3-bed unit, and it looks like the 3-bed ones have had a bit of a refurb that hasn’t reached the 4-bed villa yet, but it was honestly lovely. The staff were really friendly and helpful, especially our cleaner Marie, who was an absolute star. Would thoroughly recommend.