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Mercure Hunter Valley Gardens

4.5 star property

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Photo gallery for Mercure Hunter Valley Gardens

Exterior
Terrace/patio
Fireplace
View from property
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Hot Tub
  • Bar
  • Gym
  • Room service
  • Spa

Explore the area

Map
Cnr Broke And Macdonald Road, Pokolbin, NSW, 2320
  • Hunter Valley Gardens
    ‪1 min walk‬
  • Tempus Two Winery
    ‪4 min walk‬
  • Roche Estate
    ‪5 min walk‬
  • Cessnock, NSW (CES)
    ‪5 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Superior Room, 1 King Bed

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Studio, 1 King Bed

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Double Beds

Studio, 2 Double Beds | Premium bedding, minibar, desk, laptop workspace

Studio, 2 Double Beds

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Mercure Hunter Valley Gardens

4.5-star Pokolbin motel connected to a shopping center, steps from Hunter Valley Gardens
This smoke-free motel features an attached winery, a full-service spa, and an outdoor pool. Free wired internet in public areas and free self parking are also provided. Other amenities include a restaurant, a 24-hour health club, and a bar/lounge. Housekeeping is available on request.
Mercure Hunter Valley Gardens offers 72 accommodations, which are accessible via exterior corridors and feature minibars and complimentary newspapers. Beds feature premium bedding. Televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Pokolbin motel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor tennis courts and a 24-hour health club are featured at the motel. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Heavenly Hunter has 2 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
A winery is attached to this Pokolbin motel. In addition to a full-service spa, Mercure Hunter Valley Gardens features outdoor tennis courts and an outdoor pool. Dining options at the motel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This family-friendly motel also offers a children's pool, a 24-hour health club, and a hot tub. Complimentary self parking is available on site, along with a car charging station.

Mercure Hunter Valley Gardens is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Elements Restaurant - Overlooking the pool and garden, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 35 to 35 for adults and AUD 14 to 14 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Elements Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Helicopter/airplane tours
  • Library
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas
  • Winery

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 52-cm TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 69.00
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 25.0 per night
Cribs (infant beds) are available for AUD 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 35.00 to 35.00 for adults, and AUD 14.00 to 14.00 for children
  • Late check-out fee: AUD 69.00 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 25.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Mercure Hunter Valley Gardens Pokolbin
Mercure Resort Hunter Valley Gardens Pokolbin
Mercure Hotel Pokolbin
Mercure Hunter Valley Resort Pokolbin
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hunter Valley Pokolbin
Mercure Hunter Valley
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
Mercure Hunter Valley Resort
Mercure Hunter Valley Gardens Motel
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens Pokolbin
Mercure Hunter Valley Gardens Motel Pokolbin

Mercure Hunter Valley Gardens Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 443 out of 986 reviews
Rating 8 - Good. 346 out of 986 reviews
Rating 6 - Okay. 129 out of 986 reviews
Rating 4 - Poor. 44 out of 986 reviews
Rating 2 - Terrible. 24 out of 986 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very reasonably priced for the value you received
Stayed 1 night in Nov 2024

10/10 Excellent

Emlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Adele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation is so close to the Hunter Valley Gardens which ia super convenient. Very comfortable, perhaps a little dated
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Sep 2024

6/10 Okay

Dipen

Liked: Cleanliness
Disliked: Staff & service
Easy access to surrounding area. The staff wasn't very helpful.
Stayed 1 night in Nov 2024

8/10 Good

Nick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Hunter Valley Mercure is a nice hotel. The rooms are clean and beds are comfy. The hotel has a nice pool and hot tub. The service on the other hand is less than desirable. Our room was not made over a 2 day stay and the only thing reception said was "there was a lot of check-out this morning, and it must has been missed" They did offer to do it now but didn't really insist when I said it'll be fine. The breakfast buffet was plentiful and the quality was good enough, but once again the service was quite poor. The dining room was freezing due to poor A/C management (I guess) and when asked if we could eat outside the waitstaff didn't object but we had to ask for cutlery (as these were already set on all tables but not outside) and they didn't come to clean the dirty outside table fully aware of the table cleanliness (or lack of I should say) having brought the said cutlery. We can recommend the place but hopefully we get more professional staff during your stay.
Stayed 2 nights in Oct 2024

8/10 Good

Yousry

Stayed 1 night in Oct 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were spaces, clean and the location was good
Stayed 1 night in Oct 2024

10/10 Excellent

Jen

Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent, this contributed to our trip and made all our worries go away.
Stayed 1 night in Oct 2024

2/10 Terrible

Susan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms not clean. Phone to reception does not work.
Stayed 1 night in Oct 2024

10/10 Excellent

Marian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located for our needs. The staff were friendly especially Geoff the young barman, waiter and everything in between. He was always smiling and went out of his way to accommodate us. The Resturant was lovely and food delicious. Some evening entertainment like a musician and the candles lit in the library would showcase this hotel. Will definitely return.
Stayed 3 nights in Oct 2024

10/10 Excellent

Charles H, Miami Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem is the dirt in the spaces that you can’t see, behind the bed, years of dust ( somebody’s skin flakes, I assume 😳)
Stayed 1 night in Sep 2024

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to wineries etc., was just what we wanted.
Stayed 4 nights in Sep 2024

2/10 Terrible

Nigel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The place was nice but I had to check out and return home after just one night as my mother was rushed to hospital and is now in Woy Woy Rehabilitation Centre... I know you have rules regarding refunds and I didn't ask for a refund but the lady at desk made it clear I wasn't getting one. I was disappointed they couldn't at least have given a days refund or something. On that basis, I'll never go there again nor recommend it. Regards Nigel Davis 0433665501
Stayed 4 nights in Sep 2024

10/10 Excellent

mr james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room 402 bathroom ceiling very dirty. both shower heads badly need cleaning
Stayed 1 night in Aug 2024

10/10 Excellent

Allison

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needed a room for the night for an event the following morning but we were pleasantly surprised. Games room (free) and swimming pool and the Bistro meant it was easy for the little one with us but it was in walking distance to the HV shops too. Great central location and facilities, friendly staff.
Stayed 1 night in Aug 2024

4/10 Poor

teleah

Traveled with partner
Disliked: Cleanliness
Got to our first room and the wall was covered in bugs, but luckily there is complementary bug spray with the room, which was no help. The aircon was also not working. We moved to another room, which had a large huntsman on the door, which understandably cannot be controlled, however when entering the room the walls were covered with mosquitoes and bugs and we were greeted with a spider in the bed. Really disappointed and ended up leaving for another hotel.
Stayed 1 night in Aug 2024

6/10 Okay

DENISH

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Things I liked: Quiet Parking availablity Close to hunter valley garden Spa & swimming pool Things I didn’t like: Rooms are outdated Cleanliness of room is okay ( pillows smelled weird, can see spider web on doors) Poor customer service ( kettle was missing in our room, called front office to get one , didn’t arrive in 1&1/2 hr) Hope this helps
Stayed 2 nights in Aug 2024

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and handy to the area. Clean and nice bathroom.
Stayed 2 nights in Aug 2024

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, property conditions & facilities
It's been pleasant to stay there
Stayed 1 night in Aug 2024

10/10 Excellent

Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere of the fire place. The friendly staff. Didnt like the stairs. Will ask for ground floor next time
Stayed 2 nights in Aug 2024

8/10 Good

Charlie

Stayed 3 nights in Apr 2024

8/10 Good

Kim

Business traveler
Liked: Cleanliness, staff & service, amenities
Loved the Library. And casual dining area. Room smelt abit musky and airconditioner batteries needed changing. Great location will be back
Stayed 1 night in Jul 2024

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Jun 2024