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Mercure Hunter Valley Gardens

4.5 star property

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Photo gallery for Mercure Hunter Valley Gardens

Property grounds
Property grounds
Indoor wedding
View from property
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Gym
  • Room service
$105
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
Cnr Broke And Macdonald Road, Pokolbin, NSW, 2320
  • Hunter Valley Gardens
    ‪1 min walk‬
  • Roche Estate
    ‪2 min walk‬
  • Hope Estate
    ‪17 min walk‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, desk, laptop workspace

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Studio, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Double Beds

Studio, 2 Double Beds | Premium bedding, minibar, desk, laptop workspace

Studio, 2 Double Beds

7.8 out of 10
Good
(13 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Property entrance

Rydges Resort Hunter Valley

  • Pool
  • Hot Tub
  • Spa
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4.3 out of 5, Excellent, 1,000 reviews
Rydges Resort Hunter Valley

About this property

Mercure Hunter Valley Gardens

4.5-star Pokolbin motel connected to a shopping center, steps from Hunter Valley Gardens
This smoke-free motel features an attached winery, a full-service spa, and an outdoor pool. Free wired internet in public areas and free self parking are also provided. Other amenities include a restaurant, a 24-hour health club, and a bar/lounge. Housekeeping is available on request.
Mercure Hunter Valley Gardens offers 72 accommodations, which are accessible via exterior corridors and feature minibars and complimentary newspapers. Beds feature premium bedding. Televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Pokolbin motel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor tennis courts and a 24-hour health club are featured at the motel. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Heavenly Hunter has 2 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
A winery is attached to this Pokolbin motel. In addition to a full-service spa, Mercure Hunter Valley Gardens features outdoor tennis courts and an outdoor pool. Dining options at the motel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This family-friendly motel also offers a children's pool, a 24-hour health club, and a hot tub. Complimentary self parking is available on site, along with a car charging station.

Mercure Hunter Valley Gardens is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Elements Restaurant - Overlooking the pool and garden, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 35 to 35 for adults and AUD 14 to 14 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Elements Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Helicopter/airplane tours
  • Hot tub
  • Library
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas
  • Winery

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 52-cm TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 69.00
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 25.0 per night
Cribs (infant beds) are available for AUD 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 35.00 to 35.00 for adults, and AUD 14.00 to 14.00 for children
  • Late check-out fee: AUD 69.00 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 25.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Mercure Hunter Valley Gardens Pokolbin
Mercure Resort Hunter Valley Gardens Pokolbin
Mercure Hotel Pokolbin
Mercure Hunter Valley Resort Pokolbin
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hunter Valley Pokolbin
Mercure Hunter Valley
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
Mercure Hunter Valley Resort
Mercure Hunter Valley Gardens Motel
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens Pokolbin
Mercure Hunter Valley Gardens Motel Pokolbin

Mercure Hunter Valley Gardens Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 449 out of 1000 reviews
Rating 8 - Good. 353 out of 1000 reviews
Rating 6 - Okay. 129 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I had a great experience with the (Hotel Name); the staff was accommodating, and the amenities were great
Stayed 1 night in Jun 2025

8/10 Good

Rhonda

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and beautiful location
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Liked: Amenities, property conditions & facilities
The property is very tidy and the room was very clean
Stayed 1 night in May 2025

6/10 Okay

Gavin

Liked: Cleanliness, staff & service, room comfort

Nice but very overpriced

I’d hardly describe the room as being “superior”. It was pretty basic/standard to be honest. Disappointing to discover the spa was out of action. I was particularly looking forward to using it during my stay. Would have been nice to know this upon booking. A nice place to stay but at $240 a night it wasn’t worth anywhere near that price.
Stayed 2 nights in May 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick getaway

We stayed for two nights and it's was the perfect location. Lots for kids to do and walking distance to the village.
Stayed 2 nights in May 2025

4/10 Poor

Winnie

Stayed 1 night in May 2025

10/10 Excellent

Devdatta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Gregory

Traveled with partner
Disliked: Cleanliness, staff & service
Nothing, got there 1-15 , room not ready , that’s fine , rubbish in room , not soap in shower , dirty face washer , i stay in Melbourne Mercure it was a much better hotel
Stayed 1 night in Apr 2025

8/10 Good

Michelle

Liked: Amenities
Stayed for 4 days after saving up for a much needed work break. First day room never got cleaned so no dry towels. Went to reception and asked that evening twice and the next morning but never supplied dry towels for a shower. The next day they cleaned room and then took a whole bag of groceries worth over $50. Asked at reception said would check and call me. Never did. 3 more times of asking and denied taking. No apologies, no offer of compensation. I finally asked for a free breakfast at least that was finally agreed to. Then at breakfast on last day tried to charge me for it. The manager's attitude was quite dismissive and never once offered any appologies.
Stayed 4 nights in Apr 2025

10/10 Excellent

Viivi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great location and standard of accommodation. Staff were friendly and helpful
Stayed 1 night in Mar 2025

10/10 Excellent

Annita

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2025

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the atmosphere and convenience. The breakfast was also a delight. We’ll definitely be back.
Stayed 1 night in Apr 2025

8/10 Good

Natalia

Traveled with partner
Liked: Staff & service
I liked that it was close to wineries and restaurants, also the peace and quiet surroundings. I was expecting it to be cleaner. Shower heads and tub was a little rusty. Sofa had old dirt marks. For a relax weekend, getting out of the city was good.
Stayed 3 nights in Mar 2025

8/10 Good

Yvonne

Liked: Staff & service
Signage for the hotel entrance could be a bit bigger and noticeable because you can easily miss the turn as it is so close to the roundabout.
Stayed 1 night in Mar 2025

10/10 Excellent

Leanne

Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Valerie

Stayed 2 nights in Feb 2025

10/10 Excellent

Susan and Steven

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Great place to gather with friends

Fabulous stay, wonderful facilities, lovely dip in the swimming pool. Gathered here.with a group of friends, perfect location for a wine tour which if course we did. Staff friendly. Will stay again
Stayed 2 nights in Feb 2025

6/10 Okay

Chris

Traveled with group
Disliked: Property conditions & facilities
The reception staff on arrival were less than helpful. We were assigned upstairs rooms (no lifts!) which was no good for one lady. To reach the pool was very inconvenient General cleanliness was lacking. Cudos to Hayley -reception - on our last night. Cleaners were knocking on the door at 9.30 when checkout was 10. Not very professional. Will not be returning!
Stayed 2 nights in Feb 2025

8/10 Good

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location if you want to be close to the Gardens. A bit weird that some of the rooms open out to the street and there is no fence or security.
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location in Pokolbin, studio king bed room was very spacious, well appointed and maintained. Room service was great. Staff attentive and responsive.
Stayed 2 nights in Jan 2025

4/10 Poor

Stuart

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Understaffed, The food was below par both diner and breakfast. Mg wife and I wanted to return our rooms and perhaps take a bath before bed only to find that the bath was not clean and had hair in it from previous guest extremely unsanitary.
Stayed 1 night in Feb 2025

6/10 Okay

Christine

Stayed 2 nights in Jan 2025

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable room.
Stayed 2 nights in Jan 2025