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Oaks Cypress Lakes Resort

4.0 star property

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Photo gallery for Oaks Cypress Lakes Resort

3 outdoor pools, pool umbrellas, sun loungers
Lobby
2 restaurants, breakfast served
Lobby
3 outdoor pools, pool umbrellas, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Hot Tub
  • Bar
  • 24/7 front desk

Explore the area

Map
15 Thompsons Road, Pokolbin, NSW, 2320
  • Cypress Lakes Golf and Country Club
    ‪10 min walk‬
  • Roche Estate
    ‪19 min walk‬
  • Hunter Valley Gardens

Room options

View all photos for Villa, 3 Bedrooms (No Housekeeping)

View from room

Villa, 3 Bedrooms (No Housekeeping)

  • 969 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 3 King Beds OR 6 Twin Beds

View all photos for One Bedroom Villa (No Housekeeping Service)

In-room safe, desk, laptop workspace, iron/ironing board

One Bedroom Villa (No Housekeeping Service)

  • 463 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for 1 Bedroom Premier Villa

Fridge, microwave

1 Bedroom Premier Villa

  • 947 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, 1 Bedroom, Valley View (Adults Only - No Housekeeping). (Check in at Elysia Wellness Retreat)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom, Valley View (Adults Only - No Housekeeping). (Check in at Elysia Wellness Retreat)

  • 603 sq ft
  • Studio
  • 1 bathroom
  • Valley view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for One Bedroom Villa

In-room safe, desk, laptop workspace, iron/ironing board

One Bedroom Villa

  • 463 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Valley View (Adults Only - No Housekeeping). (Check in at Elysia Wellness Retreat

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Bedrooms, Valley View (Adults Only - No Housekeeping). (Check in at Elysia Wellness Retreat

  • 947 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Valley view
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Two Bedroom Villa

In-room safe, desk, laptop workspace, iron/ironing board

Two Bedroom Villa

  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for 3 Bedroom Villa

View from room

3 Bedroom Villa

  • 1281 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 3 King Beds OR 6 Twin Beds

View all photos for Two Bedroom Villa (No Housekeeping Service)

In-room safe, desk, laptop workspace, iron/ironing board

Two Bedroom Villa (No Housekeeping Service)

  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for 3 Bedroom Premier Villa

In-room safe, desk, laptop workspace, iron/ironing board

3 Bedroom Premier Villa

  • 969 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 3 King Beds OR 6 Twin Beds

View all photos for 1 Bedroom Premier Villa (No Housekeeping)

Fridge, microwave

1 Bedroom Premier Villa (No Housekeeping)

  • 947 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for 2 Bedroom Premier Villa (No Housekeeping)

In-room safe, desk, laptop workspace, iron/ironing board

2 Bedroom Premier Villa (No Housekeeping)

  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for 2 Bedroom Valley View Suite - Adults only (Check in at Elysia Wellness Retreat)

In-room safe, desk, laptop workspace, iron/ironing board

2 Bedroom Valley View Suite - Adults only (Check in at Elysia Wellness Retreat)

  • 947 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Valley view
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Premium Villa, 3 Bedrooms (No Housekeeping)

In-room safe, desk, laptop workspace, iron/ironing board

Premium Villa, 3 Bedrooms (No Housekeeping)

  • 969 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 3 King Beds OR 6 Twin Beds

View all photos for 2 Bedroom Premier Villa

In-room safe, desk, laptop workspace, iron/ironing board

2 Bedroom Premier Villa

  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for 1 Bedroom Valley View Suite - Adults only (Check in at Elysia Wellness Retreat)

In-room safe, desk, laptop workspace, iron/ironing board

1 Bedroom Valley View Suite - Adults only (Check in at Elysia Wellness Retreat)

  • 603 sq ft
  • 1 bedroom
  • 1 bathroom
  • Valley view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Two Bedrooms Villa

Living area | Flat-screen TV

Two Bedrooms Villa

  • Sleeps 4
  • 2 Queen Beds

One Bedroom Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Premier One Bedroom Villa

In-room safe, desk, laptop workspace, iron/ironing board

Premier One Bedroom Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Three Bedrooms Villa

Fridge, microwave

Premier Three Bedrooms Villa

  • Sleeps 6
  • 3 Queen Beds

View all photos for One Bedroom Valley Suite (Adults Only)

In-room safe, desk, laptop workspace, iron/ironing board

One Bedroom Valley Suite (Adults Only)

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Two Bedrooms Valley Suite (Adults Only)

In-room safe, desk, laptop workspace, iron/ironing board

Two Bedrooms Valley Suite (Adults Only)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Two Bedrooms Villa

In-room safe, desk, laptop workspace, iron/ironing board

Premier Two Bedrooms Villa

  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Three Bedrooms Villa

In-room safe, desk, laptop workspace, iron/ironing board

Three Bedrooms Villa

  • Sleeps 6
  • 3 Queen Beds

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About this property

Oaks Cypress Lakes Resort

4-star Pokolbin aparthotel walkable to Cypress Lakes Golf and Country Club
2 restaurants, 3 outdoor pools, and a golf course are available at this smoke-free aparthotel. Self parking is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Each apartment provides a dining area and a refrigerator, plus a balcony and a flat-screen TV with satellite channels. WiFi, a microwave, and a ceiling fan are among the other amenities available to guests. Housekeeping is available on request.
Oaks Cypress Lakes Resort offers 114 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Accommodations offer separate dining areas. Flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves.

This Pokolbin aparthotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course. 3 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Oaks Cypress Lakes Resort features a golf course, 3 outdoor swimming pools, a hot tub, and a fitness center. Dining is available at one of the aparthotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with wireless Internet access (surcharge).

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly aparthotel also offers a seasonal outdoor pool, a terrace, and tour/ticket assistance. Complimentary uncovered self parking is available on site, along with a car charging station.

Oaks Cypress Lakes Resort is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Cypress Lakes Bistro & Ba - Overlooking the golf course, this bistro serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Languages

English

Property amenities

Pool/Spa

  • 3 outdoor pools
  • Hot tub
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: WiFi (AUD 5 per 24-hour period)
  • Available in some public areas: WiFi (AUD 5 per 24-hour period)

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Crib: AUD 20 per night

Restaurants on site

  • Cypress Lakes Bistro & Ba

Food and drink

  • Microwave
  • Refrigerator

Dining

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 30 to 35 for adults and AUD 30 to 35 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 59 per night

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • Flat-screen TV with cable/satellite channels

Outdoor areas

  • Balcony
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Conference space
  • Laptop workspace
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free newspapers in lobby
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a rural location

Things to do

  • 18-hole golf course
  • Bicycle rentals
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Tennis

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 114 units
  • 2 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle rentals
  • Electric car charging station
  • Energy-saving switches in guestrooms
  • Garden
  • Housekeeping (on request)
  • Locally-owned and organized tours and activities
  • Towels (changed on request)
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from September 1 2025 to September 4 2025 (completion date subject to change). The following areas are affected:
  • Golf course
During renovations, the aparthotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 59 per night
Cribs (infant beds) are available for AUD 20 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 30 to 35 for adults, and AUD 30 to 35 for children
  • Fee for in-room wireless internet: AUD 5 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: AUD 5 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 59 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Cypress Lakes Pokolbin
Cypress Lakes Resort Pokolbin
Cypress Lakes Hotel Pokolbin
Oaks Cypress Lakes Resort Pokolbin
Cypress Lake Resort
Oaks Cypress Lakes Pokolbin
Oaks Cypress Lakes
Cypress Lakes Resort
Oaks Cypress Lakes Pokolbin
Oaks Cypress Lakes Resort Pokolbin
Oaks Cypress Lakes Resort Aparthotel
Oaks Cypress Lakes Resort Aparthotel Pokolbin

Oaks Cypress Lakes Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 966 out of 2144 reviews
Rating 8 - Good. 760 out of 2144 reviews
Rating 6 - Okay. 267 out of 2144 reviews
Rating 4 - Poor. 116 out of 2144 reviews
Rating 2 - Terrible. 35 out of 2144 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, property conditions & facilities
The villa we stayed in 2 bedroom 2 bathroom was fabulous. Fully equipped if you just wanted to have a peaceful stay home time in serene surroundings….. but walkable to an amazing restaurant if you wanted the perfect no cook holiday! The villa/apartment was 2 storey and had fabulous views across the valley…. It was spacious, light and airy with kangaroos coming in close view in the morning on the golf course. If you had to list any fault it would only be the lack of any flat access…… wherever you went it was stairs. A small challenge for oldies, but we managed fine. A great time was had by all…… would highly recommend this property and its generous friendly staff in all areas of the resort. We will be back!
Stayed 2 nights in Feb 2025

10/10 Excellent

Steve, Henderson

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place. Can’t wait to return.
Stayed 2 nights in Feb 2025

4/10 Poor

Evan

Liked: Cleanliness
Pretty old and worn out for the price. Aircon was poor, no wifi til I got them to bring me a portable one. There was a dryer but no washing machine. SriLankan restaurant was very nice.
Stayed 1 night in Feb 2025

8/10 Good

Hiam

Liked: Cleanliness, property conditions & facilities
This property was modern and beautifully decorated. The views were beautiful. The walk around the property was very enjoyable with all the nature and animals. It is located in the heart of the Hunter, making it an easy drive to the wineries. Definitely will come again. Thank you
Stayed 2 nights in Feb 2025

6/10 Okay

Jonathan

Traveled with group
Liked: Room comfort

Outdated property in need of some TLC

Rooms starting to look a little dated. Pool was dirty, one tennis court unusable due to the surface being all ripped. Looking a bit tired and dated but still charging 5 star rates. Lunch menu of pizzas were of a very poor standard, I’ve eaten frozen pizzas better than the ones that were on offer. On the plus side there was EV charging and check in/check out was a breeze
Stayed 1 night in Feb 2025

10/10 Excellent

NADENE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful friendly happy staff very helpful. All staff had smiles on there face. Loved my stay
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, room comfort
The resort was peaceful and quiet, plenty to do, the restaurant is amazing, staff are all extremely friendly and helpful. Room was clean and homely.
Stayed 2 nights in Jan 2025

10/10 Excellent

Fiona

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Tejesh, Parramatta

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Quite Resort good for relaxing and a perfect wellness retreat
Stayed 1 night in Jan 2025

10/10 Excellent

Libby

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Ashley

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Sophie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Matthew

Traveled with family
Disliked: Amenities
Rooms are nice enough, and reception staff were friendly and helpful. The biggest letdown was food and beverage. Most of the waitstaff are 18-20 year old males with no people skills or knowledge of anything to do with thier job, all working hard to do as little as possible. On first night there I just wanted a simple bistro meal so I ordered a fish and chips and recieved a salad that had been cut two days earlier with prebattered frozen fish sticks. We had breakfast included, was also a huge disappointment, was a stock standard Bidfood breakfast - precooked sauages, little muffins from the freezer, frozen bladder eggs with the terrible taste. The middle aged lady cooking was very rude when several people around me dared to ask for a poached or fried egg. The only redemption for food and beverage was on our second morning breakfast, 7th January. While the food was the same options, the young chef with the bandana in the kitchen had done a wonderful job of presentation and keeping the food fresh. Was very friendly and had put poached and fried eggs on the buffet. They had done the absolute best with the food they had to work with. If this young chef would ever like a job at a resort to be proud of they can reach out to me. Also at this breakfast was a middle aged waiter, I think his name was Murray, - very friendly and helpful.
Stayed 2 nights in Jan 2025

10/10 Excellent

ALAN

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2024

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness
We had a two bedroom villa which was very spacious and tidy, plenty of room for a group or family. The pool area is very dated and bar near pool was closed during the busy Christmas/ NY period which was disappointing. There is not enough staff which impacted service and don't bother calling reception from your room as it just rings out. We were in a villa close to the main area but if you happen to get a further one expect to be walking up and down hills. We had thought there was an adult only pool but we must have misread. Lots of kids in the pools so if your looking for having quite cocktail by the pool this is not the place. Dinner at Oaks & vine was surprisingly good and we really enjoyed the 3 course meal. Golf course outlook from bar area was nice.
Stayed 2 nights in Dec 2024

6/10 Okay

Christie

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
On paper the facilities of the resort were great, room layout was perfect for a family of 4 and the food was also good. Unfortunately the resort itself is just quite run down - lots of broken or loose tiles around the pool, peeling paint, and broken equipment. The villa was not kitted out very well, we didnt have enough cutlery for 4 people, or any knife capable of slicing an apple. It seems the kitchen just had a mish-mash of supplies left behind from previous guests. Housekeeping was also not amazing, we found a lot of hair on the walls in the shower and spattered make-up all over the walls and counter top in the bathroom. The property has great potential but has perhaps seen better days.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jeremy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The team that work at the Oaks Cypress are lovely
Stayed 2 nights in Dec 2024

10/10 Excellent

Ian, Illawong

Liked: Cleanliness, amenities, property conditions & facilities
The adults only wing of the oaks was great as a quick getaway. Quiet and calming.
Stayed 1 night in Dec 2024

6/10 Okay

Maria

Stayed 3 nights in Dec 2024

6/10 Okay

julie

Traveled with family
We stayed in a two bedroom unit which was in the 700s. The resort is built on Hillside so if you don’t like steps do not stay here! Some of the units have 30 and 40 stairs down to the units from where you park your car, other units have 10 steps down. Units are two story bedrooms are upstairs so again you’re using stairs. Anyone with the mobility issues will not be able to stay in this resort. The units vary in degree of renovation. We were staying with a large party in multiple units and everybody’s units were at a different standard. Some of the units are a little tired this includes the furniture. Also if you go for the breakfast option it is either a steep walk down or and a very steep walk back up or drive down and drive back up. There is a free shuttle option but that’s to your car park which you’re in one of those units with 40 stairs. You need to walk up those stairs just to get to the bus.
Stayed 2 nights in Oct 2024

8/10 Good

robert

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Chee Lip

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Lindy

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Kerralea

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Joanna

Disliked: Cleanliness
Stayed 2 nights in Nov 2024