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EKHO Lake Polonnaruwa

3.5 star property

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Outdoor pool
Minibar, in-room safe, desk, free cribs/infant beds
View from property
Exterior
View from property

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Breakfast available
  • Room service
  • 24/7 front desk

Explore the area

Map
Potgul Pedessa, New Town, Polonnaruwa, North Central Province, 51000
  • Parakrama Samudra
    ‪1 min walk‬
  • Polonnaruwa Archaeological Museum
    ‪4 min drive‬
  • Shiva Devalaya
    ‪7 min drive‬
  • Sigiriya (GIU)
    ‪74 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, free cribs/infant beds

Deluxe Room

  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior

EKHO Lake House Polonnaruwa

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (50)
The price is $224
per night
$293 total
includes taxes & fees
Feb 21 - Feb 22
EKHO Lake House Polonnaruwa

About this property

EKHO Lake Polonnaruwa

3.5-star Polonnaruwa hotel with restaurant
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a children's pool, and a meeting room are onsite.
EKHO Lake Polonnaruwa offers 40 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Polonnaruwa hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.
Guests can pamper themselves by indulging in the onsite spa services.
EKHO Lake Polonnaruwa features an outdoor pool and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This Polonnaruwa hotel also offers spa services, a garden, and concierge services. Complimentary self parking is available on site.

EKHO Lake Polonnaruwa has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 9 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden

Spa

  • Spa services

More

  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 34.91
  • New Year's Eve (31 December) Gala Dinner per child: USD 30.00 (from 5 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 9 for adults and USD 5 for children
  • Rollaway bed fee: USD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Lake Hotel Polonnaruwa
Lake Polonnaruwa
EKHO Lake Polonnaruwa Hotel
EKHO Lake Polonnaruwa Polonnaruwa
EKHO Lake Polonnaruwa Hotel Polonnaruwa

EKHO Lake Polonnaruwa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 44 reviews
Rating 8 - Good. 19 out of 44 reviews
Rating 6 - Okay. 8 out of 44 reviews
Rating 4 - Poor. 1 out of 44 reviews
Rating 2 - Terrible. 6 out of 44 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Thushara, Colombo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean and ok for the price. Safe for children
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Prasanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best is the spectacular view and this unbatable touch of nature . This is the best resort hotel that captures the most beautiful scenary of the Parakrama Samudra. The staff is super friendly , goes beyond a help , to give the guests a homely feel , security , safelty , love and affction of a family. Randika and his fellow staff members are very helpful and always takes care of their guests all the time. We would love to visit again and again to this place. The building seems to be pretty old but as guests who are in love with ancient things , it was just perfect for us. Walks towards the lake , witnessing wild elephants in a very clise vicinity , all were bew exereinces to us. Thank you "The Lake" hotel (also known as Echo Lake , The Lake , Seruva) , we will visit you soon again before your refurbishment.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel isn't the swankiest but it's in a lovely location next to the lake and grazing land, with panoramic vistas. Our visit coincided with a group booking of Sri Lankan hotel staff who were treated to an evening of live and very loud music, from which there was no escape - but this is an unusual occurrence. Normally it would be a nice, quiet sanctuary away from the hubbub of Polunnaruwa but still only a short distance from the historic sites.
Stayed 1 night in Jul 2019

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service very good but was disappointed by the upstairs room having no balcony. Better to be on the ground floor. View of the lake at sunset fabulous. Sadly no elephants when we were there. Also the pool was closed and had been for about two weeks. This seemed to be because the hotel was quiet as when we left a large party arrived and they were cleaning the pool.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend staying here!
AMAZING! Nice hotel with plenty of staff. Food and drinks were good. Best part was the pool overlooking the lake and the elephants that came up 5 meters away from us on two separate occasions to feed. A walk or short tuk tuk away from ruins, hotel help us arrange bicycles for the day to see the ruins.
Stayed 1 night in Jan 2019

10/10 Excellent

Walt, Alaska USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view of the lake is what made this place special. From the room, the pool ,and the restaurant the views was fantastic. The menu in the restaurant was a little limited but overall it was a great stay
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
View and hotel manager is very good.price is a good value.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Best view with reasonable price and friendly staff.
Stayed 1 night in Jun 2018

2/10 Terrible

Bandhula, Colombo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS TO WELCOME YOU AT THE LAKE POLONNARUWA
We booked two rooms 12th April 2018 and on arrival we were given rooms 105 and 112 requested and got two adjoining rooms upstairs (218 & 219). From the minute we got out of the vehicle to the minute we left, we had to lug around our bag Dinner time, the situation got funnier. We were vegetarian and requested an a-la-carte option of fried rice instead of going for the buffet. At first we were refused and after much debating and back-and-forth with the kitchen, they agreed to give us some. Then for dessert, we requested fruit salad with ice cream, at which point they took the order and promptly returned with the menu and told us we would have to order fruits and ice cream as separate and then create our own fruit salad with ice cream. We ended up having to forego dessert. That night my wife and daughter were given a rousing welcome by bed bugs running all over their beds and even biting them. Unfortunately we haven’t got a video to show but the bugs were sprawled all over the pillow and bed linen. After somehow spending the night, uncomfortably in one room with my son sleeping on the floor, I brought up the issue at the reception upon checkout next day 7.30am and wanted to speak to the manager and he gave instructions to the receptionist over the phone to refund the money what we have to pay for dinner as he is unable to come down to speak to us. Absolutely horrendous stay, terrible customer service, zero guest satisfaction
Stayed 1 night in Apr 2018

2/10 Terrible

Rush, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever. Please DON'T GO The Lake
Worst experience ever. Please DON'T GO to The Lake hotel if you don't want to waste your hard earned money.Give it to charity instead.They ruined my day. Checked in 3:30 pm but they were unable to find a room with a proper Air-con till pm. All air conditions were overheated, not maintained or broken, my 2 yrs old was crying because the heated rooms.Technician was helpless,They were forced to stay near my room door and pore water to the compressor for the whole night. Manager was friendly, but powerless or tried to cover the staff and the hotel.He agreed about their faults and suggested to move to another nearby new hotel owned by them.But asked to pay the excess fees. Refund request was refused.If you are visiting from Europe or Australia, don't expect the same standards over there. Entire hotel is very dirty, full of smells, many cockroaches,TV has no working channels, Toilet seat cover was small and slipped out from the toilet, Full of spiders and Mosquitoes every corner of the room. Locks were broken, tower curtains was very old and not good condition.Floor tiles in the shower is broken and insects were coming out from the hole.I had to ask for the welcome drink and a porter. They asked me to go and check the air con of every rooms, which is not my job. That main photo in the hotel ad is fake, Its just a very old biding near the lake and i saw lots of mosquito eggs in the Pool and windows. We were in B&B but had it outside because the dining area was full of spider nets.
Stayed 1 night in Mar 2018

2/10 Terrible

sham , london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel. Would not recommend.
It was dirty. It was advertised as having WiFi but when we got there we were told there was only WiFi in the reception area. Fridge did not work. TV had very bad signal and hardly any channels. Worst thing of all was the toilet, it made this awful grinding noise every time you flushed it. We complained but they did nothing. Food at the buffet was disgusting. The staff didn’t seem to care and could hardly speak English. The worst hotel ever.
Stayed 2 nights in Dec 2017

2/10 Terrible

DAVID

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Better Options Elsewhere
Rooms are terrible. Bed is comfortable but room is not clean especially bathroom. Air con is not working, wifi not available in room. Rooms dirty. Walls and curtains have mold. Ants everywhere. Staff not skilled but friendly. Foyer and dining area is clean and well maintained.
Stayed 1 night in Jun 2017

8/10 Good

Laura

Liked: Cleanliness, staff & service, room comfort
Inconsistent room quality
The view of the lake was supreme, plus the ability to walk to the water on a large open manicured lawn. It so rare to experience such a relaxing environment and add to that a lovely pool. Trees and blue sky reflect on the pool's dark surface giving a sublime beauty to the setting. Decor is a mixture of old style/ modern upgrades and works quite well. Unfortunately our friend's room was quite distasteful with torn and battered heavy furniture all crammed onto a small space. It looked like it had suffered from abuse as the end table had hunks of wood missing. None of us like buffets so we ordered from the menu and felt the quality was just fair, not anything particularly special. There are large tour groups staying and they keep to their own groups with little interaction. The lake and pool make up for the shortcomings.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Location is good but housekeeping was terrible
Location and view are really good but housekeeping was terrible. I pre ordered an infant bed while booking. However, that took more than 5 hours for them to arrange a bed after we arrived. I had to personally walked to front desk three times to remind them but they didn't care. When the time they brought the bed baby was already sleeping on our bed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great staff; hotel a little tired
This place is looking pretty tired. Also, the wifi did not work in the rooms; you had to go to reception. on the plus side, the staff did everything they could for us: got bus and train info, gave us tips for viewing the sites in the area, loaned us bikes (and made adjustments to them) with enthusiasm and courtesy. We attended a bbq dinner around the pool and though it was presented as a special night, the quality of the food was not very good and there really wasn't enough light (lanterns, more breeze-proof candles) to see your food or get to the tables safely from the serving area without falling in the pool (which didn't happen, but i think it could have!). With just a bit more planning and effort (and better cuts of meat!) the night and the meal would have been more successful. Breakfast wasn't stellar either. . .more bread variety, please? Still, we enjoyed our stay due to the nice views from the room and the friendly and helpful staff.

8/10 Good

Verified traveler

Liked: Staff & service

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
The rooms are nice and the view from them is beautiful. Comfortable beds and a very good service. Dinner and breakfast was very good. The old towels should be replaced with new ones. It better mention that there is no wifi in the rooms, only in the lobby.

6/10 Okay

Gregory

Liked: Staff & service, property conditions & facilities
A pleasabt stay on the Lake
Terrific views of the Lake from the Room, Pool and dining room. A great place to relax after a hectic day of travel or sightseeing. The rooms are modern and clean. Staff are friendly and informed. The hotel is a bit too far from town to easily walk. However, the restaurant is good.

10/10 Excellent

Arnoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019