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The Promenade Pondicherry

4.0 star property

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Photo gallery for The Promenade Pondicherry

2 restaurants, breakfast, lunch, dinner served; barbecue
Outdoor pool, open 8:00 AM to 6:00 PM, sun loungers
Exterior
Lobby
Suite, 1 Double Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Bar
  • Spa
  • Room service

Explore the area

Map
23 Goubert Avenue Pondicherry - 605 001, Puducherry, Pondicherry, 605001
  • Arulmigu Manakula Vinayagar Temple
    ‪5 min walk‬
  • Sri Aurobindo Ashram
    ‪6 min walk‬
  • Pondicherry Promenade Beach
    ‪1 min drive‬
  • Pondicherry (PNY)
    ‪19 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 1 Double Bed

  • 248 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

Shower, free toiletries, hair dryer, bathrobes

Superior Room, 2 Twin Beds

  • 248 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Double Bed

  • 452 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Sea View

Shower, free toiletries, hair dryer, bathrobes

Premium Room, 1 Double Bed, Sea View

  • 280 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, Multiple Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, Multiple Beds

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Room, 1 Double Bed

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Twin Beds

  • 258 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About this property

The Promenade Pondicherry

4-star hotel in White Town
Guests at this beach hotel will appreciate convenient onsite amenities such as barbecue grills and a picnic area.
The Promenade Pondicherry offers 38 accommodations with minibars and safes. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Puducherry hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool.
Serena Spa has 3 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body scrubs. The spa is equipped with a steam room. The spa is open daily.
The Promenade Pondicherry features a full-service spa and an outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This Beaux Arts hotel also offers spa services, a terrace, and barbecue grills. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service.

The Promenade Pondicherry is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
BAY OF BUDDHA - Overlooking the ocean, this restaurant specializes in barbecue and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Blueline - Overlooking the ocean, this coffee shop specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
Late night fare is available from 24-hour room service.

Languages

Arabic, English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: INR 806 for adults and INR 500 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • BAY OF BUDDHA
  • Blueline

Things to do

  • Designer stores
  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 steps to reach entrance
  • Elevator (180 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Beaux Arts architecture
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk chair
  • Electrical adapters
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 2000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: INR 6000
  • Christmas Eve (24 December) Gala Dinner per child: INR 3000 (from 6 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: INR 6000
  • New Year's Eve (31 December) Gala Dinner per child: INR 3000 (from 6 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately INR 806 for adults and INR 500 for children
  • Airport shuttle fee: INR 5000 per room (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 2000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; Permanent Account Number (PAN) cards will not be accepted due to national regulations. Travelers who are not citizens of India must present a valid passport and visa.

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Promenade Hotel Pondicherry
Promenade Pondicherry
The Promenade Hotel Pondicherry
The Promenade
The Promenade Pondicherry Hotel
The Promenade Pondicherry Puducherry
The Promenade Pondicherry Hotel Puducherry

The Promenade Pondicherry Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 42 out of 139 reviews
Rating 8 - Good. 45 out of 139 reviews
Rating 6 - Okay. 29 out of 139 reviews
Rating 4 - Poor. 17 out of 139 reviews
Rating 2 - Terrible. 6 out of 139 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

ANNA, Spring

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for a short stay. The hotel itself lacks a 4star luxury feeling, but it has more of a small boutique hotel feel. It's also a great location. It's a walkable distance to the boardwalk/ocean front, which was nice. At night, the area was lively and safe. We walked around and even went to a few shops then came back and had a specialty coffee beverage at the hotel restaurant. If you choose to sit outside when you dine, the view is beautiful. Also, we received SPA treatment here which I thought was FANTASTIC. I did have to wait for my treatment for a long time, but I did not prebook. I chose the coffee scrub down, and it was excellent!
Stayed 1 night in Jan 2024

8/10 Good

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall standard was high - the highlight though was the restaurant. Excellent food.
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The Promenade is very conveniently located on the beachfront (Goubert Avenue). Many key tourist attractions like Sri Aurobindo ashram, Ganesha temple, Puducherry museum, French war memorial, old lighthouse etc. are all within walking distance. There are many eating and shopping options within short walking distance from the hotel. Taxis and auto rickshaws are easily available for slightly faraway attractions like Auroville. Service and food at the hotel is excellent and staff go out of the way to help the guests. Facility is a bit old though and it shows in the quality of fittings and furniture. This needs attention from hotel management. All in all, it was a very nice stay at The Promenade.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sundharam

Stayed 1 night in Dec 2023

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Ttaveler
Over price , dirty and noisy
Stayed 1 night in Nov 2023

10/10 Excellent

Shikha

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great, everything was walking distance. Loved the stay
Stayed 3 nights in May 2023

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

nanda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room we were initially given was so bad with warped flooring and musty smell , not sure how such rooms can be offered to guests.
Stayed 2 nights in Feb 2023

6/10 Okay

Kamalakar

Liked: Staff & service
Disliked: Property conditions & facilities
It was on sea front. Very beautiful The room was shabby. The bathroom was awful The floor boards were bumpy and quite unsafe for us octagenarians The room was not worth for the price we paid When we complained they offered a smaller room with no outside view. We refused We should be compensated
Stayed 2 nights in Jan 2023

10/10 Excellent

Jennifer, Stirling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel & caring staff
Stayed 4 nights in Nov 2022

6/10 Okay

asif

Traveled with family
Liked: Cleanliness
Average hotel
Well location is excellent : however the suit was very average : The tub did not work now did the Jaguzi in the tub : food quality was average Paying 24000 per night was not value for money
Stayed 2 nights in Oct 2022

6/10 Okay

shailen

Traveled with family
Liked: Staff & service
Great location. Hotel is in the front of the beach and easy access to Sri Aurobindo ashram. Staff are really good and as soon as you request for something and it gets done. Welcoming guests was good. Room was not so great although they say hotel maintains heritage but hotel room requiring updating. Room facing street food at the back is quite noisy and smelly and can't keep windows open. We had few other issues for e.g. there was no locker in the room, balcony was broken and unsafe. Next day they changed our room facing sea and it was much better but because there was parade going on hence seaside view was not possible. Breakfast options were quite good. Hotel is quite pricy
Stayed 2 nights in Aug 2022

4/10 Poor

Radhica

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The food here was excellent. And although the staff was kind and friendly, the majority of them did not speak english which created miscommunication and slow service. I think the staff needs more support from upper management. The staff we greatly appreciated are Asing (restaurant), Kalai (Laundry/room), Asis (Email correspondence), and Praneetha (spa). We were on the second floor room 22 and 23. Both rooms had mold and we also found cockroaches in our bathrooms at night. Our mattress in room 22 was also terrible. Big disappointment.
Stayed 3 nights in Jul 2022

10/10 Excellent

Ashwini

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Ganesh

Traveled with family
Liked: Staff & service
Too expensive and poor service
Stayed 1 night in Feb 2022

4/10 Poor

Vanshaj

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed with maintainance.....
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing sray
Great location and wonderful staff. The morning sea next to the hotel makes it fascinating stay. Enjoy the true French feel in this Hotel.
Stayed 2 nights in Jun 2021

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location - Highly Recommended
Really nice place - very clean and great location on the promenade. I would recommend highly.
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Sayed

Disliked: Cleanliness, staff & service, room comfort
Not worth
This was one of my worst experiences that I’ve had. For a hotel that was priced higher than everything else and on the beach I expected more quality. First, the buffet breakfast had cockroaches walking around in the food
Stayed 3 nights in Feb 2020

10/10 Excellent

Jayant

Traveled with family
Liked: Staff & service
Amazing location & impeccable service. Hotel refurbishment overdue...
Stayed 3 nights in Feb 2020

6/10 Okay

sunanda

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not worth the price!
The Promenade Hotel location is perfect as it is right on the promenade in the French Quarters. The hotel is 15 years old and is very dated and needs some serious renovations, considering their room rates. Amenities were of very poor quality and i had to ask for the hand towels to be replaced as they had black marks on them. The other issue is the noise factor as a result of the proximity to the promenade which goes on till very late at night. On the other hand, the staff is excellent, attentive and very helpful. On the whole a bit pricey for the quality of the property. I would not stay there again or recommend it to anyone.
Stayed 3 nights in Jan 2020

2/10 Terrible

Vibhas Kumar

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel I ever stayed. Zero value for money
This hotel is not worth listing on your website. The rooms are very bad . No maintenance is being done of hotel at all. I will strongly recommend ypu tobtemove this hotel from your listing.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and great location. We would certainly go back.
Stayed 4 nights in Dec 2019