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TOA Hotel & Spa Zanzibar

4.5 star property

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Photo gallery for TOA Hotel & Spa Zanzibar

Exterior
2 outdoor pools, pool umbrellas, sun loungers
Private spa tub
On the beach, white sand, sun loungers, beach umbrellas
Exterior detail

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • All inclusive
  • Bar
  • Breakfast included
  • 24/7 front desk
  • Spa

Explore the area

Map
12 Pongwe Road, Pongwe, Unguja South Region
  • Pongwe Beach
    ‪1 min walk‬
  • Kiwengwa Beach
    ‪6 min drive‬
  • Uroa Beach
    ‪9 min drive‬
  • Zanzibar (ZNZ-Zanzibar Intl.)
    ‪78 min drive‬

Room options

View all photos for Superior Room, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Superior Room, Balcony

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Sea View

Egyptian cotton sheets, premium bedding, down comforters

Superior Room, Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite, Private Pool (Adults Only)

Honeymoon Suite, Private Pool (Adults Only) | Egyptian cotton sheets, premium bedding, down comforters

Honeymoon Suite, Private Pool (Adults Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room, Balcony

  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Royal Suite, Hot Tub, Sea View

Private spa tub

Royal Suite, Hot Tub, Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed

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About this property

TOA Hotel & Spa Zanzibar

4.5-star Pongwe hotel with restaurant
Spend the day catching some rays at the beach, relaxing by one of TOA Hotel & Spa Zanzibar's 2 outdoor swimming pools, or pampering yourself at the full-service spa.
TOA Hotel & Spa Zanzibar offers 86 air-conditioned accommodations with bathrobes and slippers. These individually decorated and furnished accommodations include desks. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 43-inch Smart televisions come with premium digital channels and pay movies.

Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Additionally, rooms include ceiling fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Some rates at TOA Hotel & Spa Zanzibar are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At TOA Hotel & Spa Zanzibar you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a swim-up bar. Public areas are equipped with complimentary wired Internet access. Complimentary uncovered self parking is available on site.

TOA Hotel & Spa Zanzibar is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
TOA Hotel & Spa Zanzibar has a restaurant on site.

All inclusive details

All-inclusive room rates at TOA Hotel & Spa Zanzibar are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hotel Bar

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Hot tub

Family friendly

  • 2 outdoor pools
  • Highchair
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with premium digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Electric kettle
  • Mini-fridge
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 72 hours prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 5.00 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa

Property is also known as

Toa Hotel Spa
TOA Hotel Spa Zanzibar
TOA Hotel & Spa Zanzibar Hotel
TOA Hotel & Spa Zanzibar Pongwe
TOA Hotel & Spa Zanzibar Hotel Pongwe

TOA Hotel & Spa Zanzibar Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 41 out of 52 reviews
Rating 8 - Good. 8 out of 52 reviews
Rating 6 - Okay. 2 out of 52 reviews
Rating 4 - Poor. 1 out of 52 reviews
Rating 2 - Terrible. 0 out of 52 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, staff are amazing, good size smaller hotel, has just what you need!
Stayed 6 nights in Oct 2024

10/10 Excellent

Mary, Alamo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel! Great buffet style food and lovely staff. Beautiful ocean front Yoga studio. Small but acceptable gym. Pools were great. Happy hour on the upper deck was nice. Beach at low tide was good for walking but a lot of kelp.
Stayed 2 nights in Oct 2024

10/10 Excellent

Martin Gachonde

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquility at it's finest. If you're looking to have a relaxing vacation, this is the place to stay.
Stayed 7 nights in Oct 2024

10/10 Excellent

bebi

Stayed 4 nights in Oct 2024

10/10 Excellent

Kisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was amazing! Ester was amazing. The staff super nice. The hotel was beautiful and ever clean
Stayed 6 nights in Oct 2024

8/10 Good

Marlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff saved us a sandwich because their kitchen was closed and our flight was delayed so they thought of us. That was really nice. The staff is friendly and nice. I was a little disappointed because The sea view is not really sea view. We left a message for the hotel through Expedia to see if they had an airport shuttle but no response. You can see the sea through what looks to be a soon to be construction site. The all inclusive was not in my booking. Only breakfast was included but I didn’t have the energy to argue about it even though the lady at the front desk was polite about it and asked me to check with the day staff. The cleaners are always talking infront of your balcony so I was woken up early a few times. The breakfast was good.
Stayed 3 nights in Aug 2024

8/10 Good

Anne-Julie

Stayed 3 nights in Aug 2024

10/10 Excellent

Aysha

Stayed 2 nights in Jul 2024

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toa was a w9nderful experience. I came here with my husband after leaving stone town for our anniversary and they did not disappoint. We arrived early ( before check in time) and were accomadated with a temporary room. During this wait period our honeymoom suite qith private pool room was occupied by a couple who had become ill. For our inconvenience we were upgraded to all inclusive. Ali the manager as well as all the staff eent above and beyond to ensure our stay was perfect. We learned every single persons name and stayed up late many times at the pool bar lauging and learning new songs with the staff. The food was outstanding, different every night and available in the beach. The entertainment was beyond and even got me dancing, not your standard large resort cheesy entertainment. The beach was lovely, high tide good for swimming and low tide you can walk out for at least 500 meters. I would rate this as one of my best stays of all my abroud travels. If you see any poor reviews of this place or the staff, that person must be insane or just not down to have a good time.This was my first time in Africa but wont be my last. Thank you Toa
Stayed 3 nights in Jun 2024

10/10 Excellent

Rasheeda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Jun 2024

10/10 Excellent

Jaquy Kadija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toa was the most amazing hotel I have ever stayed at. Truly 5 stars. From the amazing rooms, to the food options. I had dinner on the beach twice during my stay and it was soo romantic and ethereal definitely something I will always remember. Got an amazing massage as well during my stay, I highly recommend using their spa facilities. The staff was the most amazing part, so genuine and each and everyone went above and beyond they anticipated anything I needed and was there before I could ask. As a person who works in the service industry here in New York I can honestly say that their service is the best. I can’t wait to come back with friends and family
Stayed 7 nights in May 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our time at TOA. Facilities were excellent and staff were very helpful.
Stayed 1 night in May 2024

10/10 Excellent

Melinda

Stayed 3 nights in May 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for a week and every day I felt welcomed. I’ve already recommend this location to all my friends and family.
Stayed 7 nights in Apr 2024

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful and very accommodating, the beach is big, and restaurant nearby is 10/10.
Stayed 1 night in Apr 2024

10/10 Excellent

alain

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was perfect we ask something and we got it. People are friendly and the place is amazing clean and beautiful
Stayed 3 nights in Mar 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was very accommodating and professional. The facility infrastructure was ok. They lost power often but only for short periods of time. The concept was luxurious and wonderful. I'll come back for my 5yr anniversary. Be mindful, food options are limited but offered onsite in buffet-style.
Stayed 6 nights in Feb 2024

10/10 Excellent

Emmanuel, Tipton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at this Hotel is second to none. I am particularly impressed with the food and Beverages Manager Mr Kalei. He is very hardworking and is on top of everything. He made sure we were very comfortable and happy with the service. He is a great asset to the team. The General Manager Mr Ally was very hospitable and humble. The staff are great. Food is great and a lot of healthy options. Staff are honest. Lost my wallet with a lot of money in it and it was taken to the reception without a penny missing. I rate them 10/10
Stayed 5 nights in Feb 2024

8/10 Good

Carrie, Kelowna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here. This place is very clean, cool atmosphere and greta staff. My only con was that the food was just okay and there is no food, snacks or any other options available easily outside of the set times for meals. No amenities nearby but a great place to get away and relax by the pool and private beach.
Stayed 4 nights in Feb 2024

6/10 Okay

Chinazo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the different pools. The property manager Mr Ally was so kind and welcoming.
Stayed 4 nights in Sep 2023

8/10 Good

manfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

kenneth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was excellent!
Stayed 1 night in Aug 2023

10/10 Excellent

Austin, Geneva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay for our honeymoon. Excellent service and beautiful facilities that are well maintained. Food was consistently great. Nice massages although the spa area is a bit small. The beach itself was not the greatest due to seaweed but the staff did the best to rake it up during low tide. Beautiful pools and swim up bar. Only one area that might make sense to update a bit: For the price, it was odd that there were no sparkling wine options in the all in inclusive package and that certain common beach drinks made with local alcohol were extra (like pina coladas). Perhaps the all inclusive option should include a premium drink per day, or premium drinks are discounted if you're already paying all inclusive rates? Nevertheless we would strongly recommend this hotel and would definitely choose it again in a heartbeat.
Stayed 5 nights in Jul 2023