4/10 Poor
Vanessa
Traveled with family
Aug 14, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located near shops such as Parque Atlantico Mall and about a 20 minute walk to the shopping boutiques and cafes although a bit far from many restaurants. The popular restaurant O Galego known for their steak is a must-go but it is about a 20 minute car ride. The cool thing is, this hotel is located near the botanical garden with a delicious brunch cafe in the park, which is amazing. The bathroom and floors were not the cleanest and the staff was not friendly at all. At check-in the girl didn't say hi after we did and barely answered our questions. My mom called for room service and they told us no, that we had to go down ourselves, it was only 7pm and all we needed was water. Not a big deal, we did it ourselves. At breakfast the next day, I needed a spoon for my yogurt, so I asked one of the servers and all he did was point to the counter. I thought maybe just a language barrier. My mom on a separate occasion needed a coffee mug because there weren't any on our table, when she asked the server she said "check your table" and rolled her eyes. It was wild. The attitude was consistent throughout. We stayed on the 6th floor and let me tell you, those hallways are creepy. The hotel hallways lights turn off behind you when you're walking to and back to your room. I would definitely choose another hotel in Ponta Delgada.
Vanessa
Stayed 4 nights in Jul 2025