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Azoris Royal Garden

4.0 star property

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Photo gallery for Azoris Royal Garden

Breakfast, lunch, dinner served; garden views
Creator video - submitted by In My City and Abroad
Reception hall
Breakfast, lunch, dinner served; garden views
Garden

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
$101
includes taxes & fees
Feb 11 - Feb 12

Explore the area

View in a map
Rua De Lisboa, Ponta Delgada, 9500-216
  • Place, University of the Azores
    ‪1 min walk‬
  • Place, Ponta Delgada Harbour
    ‪10 min walk‬
  • Place, Ponta Delgada City Gates
    ‪12 min walk‬
  • Airport, Ponta Delgada (PDL-Joao Paulo II)
    ‪5 min drive‬

Room options

View all photos for Executive Twin Room

Minibar, in-room safe, desk, laptop workspace

Executive Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room

Minibar, in-room safe, desk, laptop workspace

Classic Double Room

9.2 out of 10
Wonderful
(9 reviews)
  • 213 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, laptop workspace

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite

Suite | Living area | 36-inch flat-screen TV with cable channels, TV

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 753 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite

Minibar, in-room safe, desk, laptop workspace

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Royal Suite

Minibar, in-room safe, desk, laptop workspace

Royal Suite

  • 1420 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room | Minibar, in-room safe, desk, laptop workspace

Executive Double Room

9.6 out of 10
Exceptional
(8 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

Minibar, in-room safe, desk, laptop workspace

Classic Double Room

  • Sleeps 2

View all photos for Executive Twin Room

Minibar, in-room safe, desk, laptop workspace

Executive Twin Room

  • Sleeps 2

View all photos for Family Room

Minibar, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 3

View all photos for Family Suite

Minibar, in-room safe, desk, laptop workspace

Family Suite

  • Sleeps 4

View all photos for Suite Master Royal

Minibar, in-room safe, desk, laptop workspace

Suite Master Royal

  • Sleeps 4

View all photos for Classic Single Room

Minibar, in-room safe, desk, laptop workspace

Classic Single Room

  • Sleeps 1

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

  • Sleeps 3

View all photos for Classic Twin Room

Minibar, in-room safe, desk, laptop workspace

Classic Twin Room

  • Sleeps 2

View all photos for Executive Double Room

Minibar, in-room safe, desk, laptop workspace

Executive Double Room

  • Sleeps 2

View all photos for Classic Twin Room (Zen View)

Classic Twin Room (Zen View) | Minibar, in-room safe, desk, laptop workspace

Classic Twin Room (Zen View)

9.8 out of 10
Exceptional
(22 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Azoris Royal Garden

4-star Ponta Delgada hotel walkable to Carlos Machado Museum
This smoke-free hotel features an indoor pool, an outdoor pool, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Azoris Royal Garden offers 193 accommodations, which are accessible via exterior corridors and feature minibars and safes. 36-inch flat-screen televisions come with cable channels. Bathrooms include bidets, complimentary toiletries, and hair dryers.

This Ponta Delgada hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Housekeeping is offered daily and change of towels can be requested.

An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an indoor pool, Azoris Royal Garden provides an outdoor tennis court and an outdoor pool. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 6 meeting rooms. This family-friendly hotel also offers a hot tub, a fitness center, and a sauna. For a surcharge, an airport shuttle (available on request) is offered to guests. Onsite parking is available (surcharge).

Azoris Royal Garden is a smoke-free property.

KOI Restaurant - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to midnight on request
  • Covered self parking on site (EUR 10 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • KOI Restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Baby bath
  • Children's games
  • Children's pool
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2004
  • Communal living room
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 20 per room (one-way)
  • Covered self parking fee: EUR 10 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 7158

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Royal Garden
Royal Garden Hotel Ponta Delgada
Royal Garden Ponta Delgada
Azoris Royal Garden Hotel Ponta Delgada
Azoris Royal Garden Hotel
Azoris Royal Garden Ponta Delgada
Azoris Royal Garden Hotel Ponta Delgada Azores - Sao Miguel
Azoris Royal Garden Hotel
Azoris Royal Garden Ponta Delgada
Azoris Royal Garden Hotel Ponta Delgada

Azoris Royal Garden Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 334 out of 499 reviews
Rating 8 - Good. 124 out of 499 reviews
Rating 6 - Okay. 29 out of 499 reviews
Rating 4 - Poor. 8 out of 499 reviews
Rating 2 - Terrible. 4 out of 499 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Nathan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Came on our honeymoon and did not have the experience you would expect from a 4-star hotel with the ratings we read. After moving rooms 3 times due to cleanliness issues (ripped towels, chlorine smells, dirt/debris) we were finally moved into a suite (which was nice, but of course after hours of back and fourth we were anxious and unhappy already). The staff were okay, except for one lady who upgraded us and made a great attempt to make things right. She gave us a bottle of champagne and some snacks to celebrate along with the upgraded room. Although these upgrades and additions were nice, the stress and anxiety caused on our honeymoon right when we landed caused by this hotel really put a damper on the beginning of our trip. Breakfast buffet was the best on the island as far as hotels we stayed at. 5-stars to that! The amenities (pool, hot tub etc.) were by the THE WORST. The pool smelled and we never went in once. Really dirty. Overall would not come back and would not recommend staying here.
Stayed 3 nights in Oct 2025

10/10 Excellent

Fernanda, Oshawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Lucinda

Stayed 2 nights in Oct 2025

8/10 Good

Marta

Traveled with partner
Disliked: Cleanliness, amenities
Good swimming pool
Stayed 4 nights in Oct 2025

8/10 Good

Nataliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice big room, but air conditioning was not working properly or at all. because we were on the first floor we were not able to open windows. We called the front desk 2 times. We had options to move but it was too late in the evening and we were tired, and ended up staying in the room.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ian, Creston

Stayed 2 nights in Oct 2025

10/10 Excellent

Vygandas

Great place to stay

Spa was nice, but not hot enough.
Stayed 4 nights in Sep 2025

10/10 Excellent

earnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Very nice hotel even a bit dated outside but it’s beautiful interior! Friendly staffs and informative , me and my wife are really happy to stay in Azoris Royal Garden Hotel.
Stayed 6 nights in Sep 2025

8/10 Good

Shahram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a 15-hour layover in Ponta Delgado, and decided to book this hotel to rest before taking off the same day. I had booked for one day from my arrival at 6 a.m. until the next day. But my check-out had to be at 7 p.m. on the same day I would check in. Basically, I would use the room for a few hours. Upon my arrival, the young guy at the reception was not accommodating at all. He said that the check-in was at 2 p.m., meaning I had to wait almost 6 hours to check in to then check out at 7 p.m. I was disappointed since it seemed to me that he didn't care at all. Then I asked if I could have breakfast that was included. He said that it was their protocol that the guest must sleep over night in order to have the breakfast included. I didn't really understand his reason, since I was leaving the same day anyway without being able to have breakfast the next day. I decided to wait until he was gone. It was a good decision. When the crew changed, there was an incredible lady who helped me to have breakfast, and she managed to check me in much earlier. This is service that you would expect from the hospitality industry. She was great and went beyond what she might have needed to. A big thanks to her. I enjoyed my stay at this hotel. Nice room and facilities, and great breakfast. The dinner buffet was ok, but only because the options were not necessarily my taste. I could see that other guests were enjoying their meals. I would definitely consider going back to this place.
Stayed 1 night in Sep 2025

4/10 Poor

susan

Stayed 3 nights in Sep 2025

8/10 Good

Amaryllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, with great services.
Stayed 1 night in Sep 2025

10/10 Excellent

James, KENT

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights. Facilities were clean and located conveniently. Breakfast was very good and much appreciated.
Stayed 3 nights in Sep 2025

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about it! The outdoor pool was fantastic- so peaceful. Staff was great, especially Erica, who went above and beyond to try and connect me with a tour guide for a special request. Joao was great to talk to while we were waiting for our taxi. We will be back!
Stayed 2 nights in Sep 2025

10/10 Excellent

Oleg

Stayed 6 nights in Aug 2025

4/10 Poor

Adam

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
After travelling all over Europe this is one of properties I unfortunately have to leave a negative review. Let’s start with the positives - it’s in a good quiet location in Ponta Delgada close to the airport. It had ample free parking in the garage. The pool area is nice and the breakfast is sufficient. Unfortunately that’s where it ends. The staff were pleasant (there were a few that we not) but they failed to resolve an ongoing issue that I reported several (5 ) times during our stay. The showers and water in the room would not stay a consistent temperature. It continuously fluctuated between freezing cold and scalding hot. Every time we reported the issue and then checked back they said it was fixed, but every time it was not. This went on for 4 days. In addition the hotel itself is in need of major updating. Some areas (the breakfast area and pool) were nice, but other areas were very old and run down. Overall I would not recommend this hotel - there are others in the same vicinity that would probably provide a more comfortable stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, Close to the airport and walkable to the Ocean strip with lots of dining options close by. Very comfy bed, nice pool area and the breakfast had lots of choices and was very good.
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle

Liked: Amenities, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Gina

The cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Miriamgie

Stayed 6 nights in Aug 2025

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with a beautiful garden, pool, and 3 restaurants. The staff was attentive and courteous, making the stay even nicer.
Stayed 3 nights in Aug 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my experience at this hotel. The on-site parking was spacious and easy. The staff were wonderful, and the rooms were clean and comfortable.
Stayed 3 nights in Aug 2025

4/10 Poor

Vanessa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located near shops such as Parque Atlantico Mall and about a 20 minute walk to the shopping boutiques and cafes although a bit far from many restaurants. The popular restaurant O Galego known for their steak is a must-go but it is about a 20 minute car ride. The cool thing is, this hotel is located near the botanical garden with a delicious brunch cafe in the park, which is amazing. The bathroom and floors were not the cleanest and the staff was not friendly at all. At check-in the girl didn't say hi after we did and barely answered our questions. My mom called for room service and they told us no, that we had to go down ourselves, it was only 7pm and all we needed was water. Not a big deal, we did it ourselves. At breakfast the next day, I needed a spoon for my yogurt, so I asked one of the servers and all he did was point to the counter. I thought maybe just a language barrier. My mom on a separate occasion needed a coffee mug because there weren't any on our table, when she asked the server she said "check your table" and rolled her eyes. It was wild. The attitude was consistent throughout. We stayed on the 6th floor and let me tell you, those hallways are creepy. The hotel hallways lights turn off behind you when you're walking to and back to your room. I would definitely choose another hotel in Ponta Delgada.
Stayed 4 nights in Jul 2025

6/10 Okay

Frank

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros: The hotel was in a great part of town and very accessible by car. The staff was delightful and the morning breakfast was terrific. Con: The entire property is quite dated and the hallways are stifling hot with a ceiling that looks like it is ready for imminent collapse. It is on the approach to the airport and the overhead planes can be quite loud. All in all a nice stay but I was expecting a more upscale experience.
Stayed 4 nights in Aug 2025

8/10 Good

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025