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Pontecagnano Faiano Vacation Packages

We arrived to find the room had a very horrible sewage smell. We contacted the front desk and she attempted to remedy it by putting vinegar down the drain but unfortunately, this did not work. The smell was so bad that we were unable to stay and sit with this nauseous smell so we had to find an alternate hotel due to safety and health concerns. We attempted to get a refund after the fact from Hotels.com, but the property refused to refund the money because they blamed the smell on recent rains, even though the rains happened after we arrived, and not before, so their excuse was not valid. It’s typical of southern Europe. We live here and we know that they never like to take responsibility. It’s just how they are as a culture. So unfortunately, we’re gonna have to do a charge back on our card that we used to make the reservation. Before leaving this review, I gave them the opportunity to do the right thing but not surprising, they refused to do the right thing and refund our stay so apparently they are fine with their guests sleeping in the smell of sewage. This is the first time I’ve ever had to leave a review like this or leave a hotel so it’s disappointing that Hotels.com and the property did not do the right thing and don’t care about the health and safety of their guests. unfortunately this means I cannot use Hotels.com anymore on principal. It’s a shame when people just can’t do the right thing. On a sidenote, the staff we encountered on site were very friendly.

One of the best hotels I have ever stayed. Everything was perfect!

Great location, near central station in Naples

Easy check-in the staff were friendly and helpful rooms were clean hotel decor is beautiful!

Great staff very helpful and Francesca was very friendly and made us feel special.

Advertisement: Average expectations - Room description in Hotel.com was accurate, pictures shown Location: Average expectations - Conveniently close and walkable, with easy access to nearby attractions. Safe area, Cleanliness: Average expectations - Room clean and neat. Room Comfort: Average expectations - Was reasonably comfortable, it did meet our expectations overall. Staff & Service: Average expectations – They were polite, friendly and helpful. I didn’t like the idea of leaving my room key at the front desk anytime leaving the hotel as requested. Also parking was sketchy, the front desk reoffered you to a parking space outside and price was a little abusive, and opening time not convenient. Amenities: Average expectations - Basic offer compared with the price. Value: Average expectations - We feel the hotel provided good value for the money we paid. Breakfast: We left early, we didn't have a chance to experience the breakfast, we believe it was not offered and or included as part of the price paid. Atmosphere: Average expectations Overall: Average expectations - we were satisfied with our stay and would probably choose to stay here again. Recommendation: Based on our experience, we will recommend this hotel