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Pontecagnano Faiano Vacation Packages

Very kind and helpful staff

The staff was excellent apart from them coming into the room even after cleaning, but it seems that they only came in to water the bushes on the patio off of the room. Location was not ideal since we had to walk 1 mile to town and the walk is very dangerous with bad drivers mixed with no side walks. The bed and pillows were hard. Overall it was a very nice hotel.

The check-in process was completely lacking. I stood outside for over an hour emailing calling and trying to get lit in the door. It says the front office is open, but you have to know how to get in the door. Apparently you have to use the keypad and click on one of the options that was available. But nowhere was that in the directions and the phone number to call the reception area was not taking phone calls and no one ever responded to my emails so I spent almost 2 hours standing outside until other people came along and let me in. Absolutely ridiculous!

The best hotel ever staff food and the best staff

great location

Everyone was so lovely. The restaurant was nice with good food. The pool was enjoyed by us a lot!