2/10 Terrible
Richard
Sep 25, 2024
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL.
Arrived to find the building looking near derelict with paper stuck over the inside of the ground floor windows, no pavement outside the reception door (just mud), the reception door was locked but with a notice saying that reception was at a different hotel. This hotel was just around the corner but only found that out after putting the address into my sat nav.
Went to this other hotel where they eventually confirmed our booking and told us our room was in the Hotel de France but parking and restaurant was at this hotel. We were given a key and a code to enter the building. After dragging our cases from one place to the other and through the mud, got into the building. The reception desk was there but the place was deserted and did not appear to have any staff present at all.
The room had no heating and the hot tap and shower had to be run for a good 10 minutes before the water started to get warm. I appreciate that hotels usually fit a mattress protector to the beds but this one felt like it was made from a creased plastic sheet so sleeping on it was like sleeping on an uninflated air bad.
The following morning was awoken by the sound of construction machinery and upon attempting to exit the building found workmen digging up the kerbstones and the remains of the mud outside the only exit door.
This hotel should not be taking bookings while in this state and, with the complete lack of any staff on site, I suspect it may even be illegal.
Richard
Stayed 1 night in Sep 2024
