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Haven Hotel

4.0 star property

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Photo gallery for Haven Hotel

Terrace/patio
Double Room, Sea View | View from room
Indoor pool, seasonal outdoor pool, sun loungers
Indoor pool, seasonal outdoor pool, sun loungers
Lunch and dinner served, ocean views

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
161 Banks Road, Poole, England, BH13 7QL
  • Place, Sandbanks Beach
    ‪3 min walk‬
  • Place, Sandbanks Ferry Terminal
    ‪3 min walk‬
  • Place, Studland Beach and Nature Reserve
    ‪7 min walk‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪22 min drive‬

Room options

View all photos for Double Room, Balcony, Harbor View

Double Room, Balcony, Harbor View | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room, Balcony, Harbor View

7.6 out of 10
Good
(7 reviews)
  • 251 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

View all photos for Double Room, Sea View

Double Room, Sea View | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 230 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room

  • 303 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Single Room

  • 201 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony, Sea View

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room, Balcony, Sea View

9.6 out of 10
Exceptional
(14 reviews)
  • 314 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, Courtyard View

Economy Double Room, Courtyard View | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Economy Double Room, Courtyard View

8.2 out of 10
Very good
(10 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Deluxe Double Room

7.4 out of 10
Good
(9 reviews)
  • 293 sq ft
  • Sleeps 2
  • 1 King Bed

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4.0 out of 5, Very Good, 863 reviews
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About this property

Haven Hotel

4-star Poole hotel with restaurant
An indoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, a sauna, self parking, and a seasonal outdoor pool are onsite.
Haven Hotel offers 84 accommodations with coffee/tea makers and hair dryers. LCD televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Poole hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool, Haven Hotel provides an indoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This beach hotel also offers a terrace and an elevator. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Haven Hotel is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.
The Point Restaurant - Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Pavilion Bar - Overlooking the ocean, this bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 10 per night)
  • Limited onsite self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pavilion Bar
  • The Point Restaurant

Things to do

  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:30 AM to 5:30 PM

Property is also known as

Haven Hotel
Haven Hotel Poole
Haven Poole
Haven Hotel Hotel
Haven Hotel Poole
Haven Hotel Hotel Poole

Haven Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 353 out of 1000 reviews
Rating 8 - Good. 393 out of 1000 reviews
Rating 6 - Okay. 148 out of 1000 reviews
Rating 4 - Poor. 68 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Judith

Sea view wonderful! Staff slow to respond and sometimes forgot about us in the restaurant or not in reception when required which was disappointing. Lady in reception on the phone for ages this morning when we wanted to check out so we gave up and left our key cards on the desk. Not good!!
Stayed 3 nights in Sep 2025

6/10 Okay

Carol

Stayed 1 night in Sep 2025

2/10 Terrible

David

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location
Stayed 4 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, close to the chain ferry and bus services, beauitful sea veiws, on the beach amazing spa and out door heated pool, fantastic service, cant fault it, what a gem, also dog friendly
Stayed 1 night in Sep 2025

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful stay

Absolutely beautiful area. Good place to stay to explore the area. Restaurant excellent, all staff friendly. Would stay again. Really comfy bed.
Stayed 1 night in Sep 2025

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice veiws in lounge and restaurants. Dissapointed with no veiw from room.and problems a few times with lift not working
Stayed 3 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, more good than bad.

Nice hotel with great facilities. Outdoor pool is warm and sauna / steam rooms were decent. However, I expected more of a view from a 'premium room' (picture attached). Annoyingly, the leisure centre (roof in picture) made an annoying humming throughout the night. Check-in was probably the fastest I've ever encountered and all staff with the exception of one miserable bar worker were absolutely excellent. Leisure staff were partcularly excellent. Breakfast was very nice and dining has great views out to sea.
Stayed 1 night in Sep 2025

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked where the hotel was situated on the beach at sandbanks
Stayed 3 nights in Sep 2025

8/10 Good

ANTONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
The location is stunning, watching the chain link ferry going backwards and forwards
Stayed 1 night in Sep 2025

8/10 Good

Nathan

Liked: Cleanliness, property conditions & facilities, room comfort
Where the hotel was situated was lovely with access to the private beach. The staff were a little slow and unattentive. The pool has a bar but for beer you have to walk to other end of the hotel which is very odd. Nice and clean and breakfast i cannot fault, would stay again.
Stayed 3 nights in Aug 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing sea views ,
Stayed 2 nights in Aug 2025

10/10 Excellent

Suzanne

Stayed 4 nights in Aug 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel tocstay. Service good staff friendly. Fantastic views of the sea and harbour.
Stayed 2 nights in Aug 2025

10/10 Excellent

Leanne

Stayed 1 night in Jul 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

sue

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location on the beach. Lovely menu with vegan options that's not the usual burger and chips then sorbet.
Stayed 2 nights in Aug 2025

8/10 Good

Jamieson

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Needs updating

Needs updating food was fair priced but under par
Stayed 2 nights in Aug 2025

8/10 Good

Tracey

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Break away with husband

We had a balcony room, overlooking the sea and harbour , view and location was excellent, hotel very tired , could be magnificent, and obviously as been in the past , staff very hit and miss, reception staff was lovely, restaurant staff was lacking , was going to have dinner one night in the hotel , so stood waiting to be seated , staff did acknowledge we was there , but kept us waiting that long we ended up eating out , I would understand, if they had been very busy ,but they really wasn’t.i also don’t understand there dress code , very shabby, faded jeans , track suit bottoms t shirts not a very professional look for staff , and that carried through with there lack of service, menu could have been a lot better, Pool and spa staff was lovely , outside drinks bar was added bonus
Stayed 3 nights in Aug 2025

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service
The toilet kept blocking up even when not being used.The maintenance guy came twice but as soon as he left it was blocked again.We had to use the ones downstsirs by the lift. The shower had no power at all absolutely useless. The bed had a spring sticking out on the left hand side. Had to ask for the coffee cups to be washed every breakfast. Hotel just neads a bit of T L C Hotel very nice pool etc perfect.
Stayed 5 nights in Aug 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Paradise Hotel

Love this hotel ,perfect location right by the harbour and ferry to Swanage.Spa ,indoor and outdoor pool ,which leads to the beautiful beach Restaurant food and service is top class,with the best sea views.I don’t like going to places twice,but this hotel keeps drawing me back.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Traveled with partner
.good hotel friendly staff
Stayed 2 nights in Aug 2025