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Poole Quay Hotel

3.0 star property

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Photo gallery for Poole Quay Hotel

Front of property
View from property
Reception
Lobby
Breakfast, lunch, dinner served; ocean views

Reviews

7.6 out of 10
Good

Popular amenities

  • Air conditioning
  • Room service
  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

View in a map
The Quay Poole Dorset, Poole, ENG, BH151HD
  • Poole Harbour
    ‪2 min walk‬
  • Poole Quay
    ‪2 min walk‬
  • Sandbanks Beach
    ‪12 min drive‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Twin Room

  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Twin Room, 2 Twin Beds, Harbor View

Standard Twin Room, 2 Twin Beds, Harbor View | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Twin Room, 2 Twin Beds, Harbor View

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room, Harbor View

Standard Double Room, Harbor View | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Double Room, Harbor View

8.0 out of 10
Very good
(4 reviews)
  • 215 sq ft
  • Harbor view
  • Sleeps 3
  • 1 Double Bed

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About this property

Poole Quay Hotel

3-star Poole hotel steps from Poole Harbour
This smoke-free hotel features a restaurant, 2 bars/lounges, and a snack bar/deli. Additionally, 24-hour room service, a business center, and conference space are onsite.
Poole Quay Hotel offers 70 accommodations with complimentary bottled water and coffee/tea makers. Cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Poole hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. This 3-star property offers access to a business center and a meeting room.

Event facilities measuring 990 square feet (92 square meters) include conference space. This business-friendly hotel also offers a terrace, a garden, and a picnic area. Parking is available onsite for a surcharge.

Poole Quay Hotel is a smoke-free property.

Full breakfasts are available for a surcharge between 7:30 AM and 10:30 AM on weekends.
Harbour View Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Anchor Bar - Overlooking the ocean, this pub serves lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Self parking on site (GBP 7 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Weekend full breakfast available 7:30 AM to 10:30 AM for a fee: GBP 12 for adults and GBP 6 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Anchor Bar
  • Harbour View Restaurant

Things to do

  • 18-hole adjacent golf course

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 990 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • On the bay
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12 for adults and GBP 6 for children
  • Self parking fee: GBP 7.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Poole Thistle
Thistle Hotel Poole
Thistle Poole
Poole Thistle Hotel
Thistle Poole Dorset
Thistle Poole Hotel Poole
Thistle Poole Hotel
Thistle Hotel
Thistle Poole
Poole Quay Hotel Hotel
Poole Quay Hotel Poole
Poole Quay Hotel Hotel Poole

Poole Quay Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 180 out of 720 reviews
Rating 8 - Good. 315 out of 720 reviews
Rating 6 - Okay. 125 out of 720 reviews
Rating 4 - Poor. 66 out of 720 reviews
Rating 2 - Terrible. 34 out of 720 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Claire

Stayed 1 night in Mar 2024

6/10 Okay

Louise

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Lynn, Coleford

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Seemed short of staff that limited the facilities available. Bars unopened slow service at reception card readers not working. No opportunity to extend checking out time. Original pet room given to an earlier arrival so had to use first floor and not ground floor with a blind small dog even though I telephoned the day before arrival to confirm booking and pet details.
Stayed 1 night in Mar 2024

8/10 Good

Alice

Stayed 1 night in Mar 2024

6/10 Okay

Darren

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Tired rooms no bottled water in multiple rooms the company booked (15) reception answer yes we run out.
Stayed 1 night in Mar 2024

6/10 Okay

JIM

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

My stay.

The Hotel is clean but very dated and third, ranging from cracked sinks from TV's with very few channels.
Stayed 1 night in Mar 2024

4/10 Poor

michael

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room1 no hot water. Replacement basin blocked, toilet not flushing
Stayed 1 night in Feb 2024

6/10 Okay

Andrew

Liked: Room comfort
Disliked: Staff & service

Poole Quay Hotel

There was very little cover on reception so it was not very easy to ask for shampoo and shower gel etc We needed these items as on our arrival day there was only 1 small tube of shower gel and only 1 shampoo aswell The kettle was badly scaled Another day the bin was not emptied As already mentioned due to lack of staff on reception we were not able to discuss these points with anyone The location of the hotel was in a lovely position and close to amenities
Stayed 3 nights in Feb 2024

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Mary

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay and staff were more than friendly and helpful
Stayed 1 night in Feb 2024

6/10 Okay

Alison

Liked: Cleanliness, staff & service

Okay but Room for Improvement

Based on the room we were in, they desperately need updating, and I haven’t seen a curtain rail like that since my nan was alive! You could feel the springs in the mattress and the pillows were really thin. The bath was so badly stained it was disgusting. However, on the plus side, the staff were very friendly and professional and the restaurant/bar was lovely, with views from the restaurant over the harbour. We only had breakfast here so can’t comment on what it’s like in the evening but would certainly try it if we were to stay here again. And it’s dog friendly - our lovely waitress gave our cocker spaniel a bowl of kibble and biscuits!
Stayed 1 night in Feb 2024

8/10 Good

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Darren

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Stayed 1 night in Jan 2024

6/10 Okay

Mohammed Tajudeen

Traveled with group
Disliked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Ryan

Disliked: Property conditions & facilities
The Hotel is in an excellent position on Poole Quay. But the management of the Hotel have let the Hotel fabric and surroundings deteriorate considerably. There are 2 large weeds growing out of the front door. There are weeds and litter all around the Hotel. It looks as if the Management do not care about presentation of the Hotel. The evening security is very strange. It does not cost much to keep a property tidy and clean of Litter. The Hotel looks a disgrace and so sad as it was one of the best Hotels in Dorset in its day.
Stayed 1 night in Dec 2023

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great venue

Excellent staff amazing team. Thank you all
Stayed 2 nights in Dec 2023

2/10 Terrible

Darren

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is shocking the bathroom was dirty and the bath I really wouldn’t want to bath in it as was disgusting and full of hard water stains as never cleaned properly.. Was a windy night and the wind noise coming through the windows was awful and kept you awake, only to be told on check out by the bloke on reception that they know how bad the windows are and they are meant to be sorted in January. If you are in a room next to the stairs good luck with trying to get some sleep past 5 in the morning as they have no soft close on doors so all they do is slam shut. This hotel is very tired and outdated but like something out of faulty towers.. Next morning we logged a complaint with the chap on reception written down and got told someone would be in contact with us and we are now talking a month ago still nothing. Don’t waste you money with this disgusting bad customer service place.
Stayed 1 night in Dec 2023

8/10 Good

Rahulkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking spaces and a lovely spacious room
Stayed 1 night in Dec 2023

2/10 Terrible

Jake

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Simon

Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Carpet very dirty in room 104. We had a lovely stay but the hotel does need a lot of cosmetic changes.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023