8/10 Good
Susanne
Traveled with group, Traveled with family
Mar 3, 2025
Liked: Staff & service
Disliked: Amenities
The lobby of course sparkling. But the bedrooms were very dated We needed three bedrooms we thought they would be adjoining but they were not I had children with me and another adult We would preferred to know that we could lock the wing the handles of the doors were very shaky and not feeling comfortable with that.
The ladder to the pool was rusted and finally broke He is replacing it right away and took priority The pool was not labeled near the deep end which could cause a serious serious accident and or otherwise. I didn't feel that it was as clean as it should have been. He did very much accommodate us when the room that we booked was not the room that we got however he said it was an upgrade and gave us complimentary breakfast. I feel that they are understaffed but don't know how many customers they get on a regular I feel that it could have been cleaned a little more the bedrooms the bathrooms the tub area had brownish markings I didn't know if it was dirty or just overtime use. It was good / okay for the one night we had to be there. I made him aware of some changes that would be better for him to make immediately and not wait on them otherwise it was okay for a night. Again we was supposed to have the villa but at the last minute we're giving three separate rooms with the children being in the middle room and us being on the outskirts. It was nice again for the night and if you have to sleep somewhere and travel around it would be fine too
Susanne
Stayed 1 night in Mar 2025