Disappointing Experience Despite the Beautiful View
The view from the room at sea cliff resort in Portland, Jamaica was undeniably stunning — the natural scenery is the property's strongest asset. Unfortunately, my overall experience did not reflect the level of hospitality one would expect from a destination known for warm service and relaxation.
Upon arrival, I was unexpectedly required to pay a security deposit that was not disclosed prior to check-in. The front desk insisted this was included in my Expedia confirmation email, but despite checking thoroughly, I could not find any such mention. While I ultimately agreed to pay—understanding the need to protect linens from potential damage—it was frustrating and felt poorly handled.
The real disappointment came at check-out, when I was made to wait for a housekeeper to retrieve a sheet and point out a minor dirt mark, apparently in an attempt to withhold part or all of my deposit. This experience was uncomfortable and quite frankly insulting. Are linens no longer washed between guests? This approach is not in line with standard hospitality practices, and it left a very negative final impression.
It's unfortunate that such a beautiful property is undermined by unclear policies and poor guest relations. I hope management takes this feedback seriously and improves communication and checkout procedures going forward.
