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Tropical Lagoon Resort

3.0 star property

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Photo gallery for Tropical Lagoon Resort

Standard King Room (Black Mango) | Premium bedding, in-room safe, individually decorated
Aerial view
Suite King Room (East Indian) | Premium bedding, in-room safe, individually decorated
Suite King Room (Robin) | Premium bedding, in-room safe, individually decorated
Private beach, white sand, beach towels, beach bar

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • On private beach
  • Pool
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
Blue Hole Road, Port Antonio, Portland
  • Blue Lagoon
    ‪1 min walk‬
  • San San Beach
    ‪19 min walk‬
  • Winnifred Beach
    ‪7 min drive‬
  • Kingston (KIN-Norman Manley Intl.)
    ‪139 min drive‬

Room options

View all photos for Single Room

Premium bedding, in-room safe, individually decorated

Single Room

  • Sleeps 2
  • 1 King Bed

Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room (Plantain)

Deluxe King Room (Plantain) | Premium bedding, in-room safe, individually decorated

Deluxe King Room (Plantain)

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, in-room safe, individually decorated

Standard Single Room

  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Premium bedding, in-room safe, individually decorated

Single Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Jamaica Palace Hotel

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, (210)
The price is $204
per night
$226 total
includes taxes & fees
Mar 8 - Mar 9
Jamaica Palace Hotel

About this property

Tropical Lagoon Resort

3-star Port Antonio hotel with 2 outdoor pools
At Tropical Lagoon Resort, relax by one of the 2 outdoor swimming pools or spend the day at the private white sand beach where you can enjoy kayaking.
Tropical Lagoon Resort offers 14 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. Guests can make use of the in-room full-sized refrigerators/freezers, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Port Antonio hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Bring your whole family to Tropical Lagoon Resort for summer fun including 2 outdoor swimming pools, a children's pool, and kayaking.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. This beach hotel also offers a garden and a terrace. Complimentary self parking is available on site.

Tropical Lagoon Resort has designated areas for smoking.

Tropical Lagoon Resort has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • 2 outdoor pools
  • Children's pool
  • Kayaking
  • Rafting

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 2 floors
  • 7 buildings
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Limited room service
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 10

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 10 percent

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 250 per vehicle (one-way, maximum occupancy 3)
  • Late check-out fee: USD 10 (subject to availability)
  • Laundry fee: USD 10.00
  • Service fee: 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Tropical Lagoon
Tropical Lagoon Port Antonio
Tropical Lagoon Resort
Tropical Lagoon Resort Port Antonio
Tropical Lagoon Resort Jamaica/Port Antonio
Tropical Lagoon Resort Hotel
Tropical Lagoon Resort Port Antonio
Tropical Lagoon Resort Hotel Port Antonio

Tropical Lagoon Resort Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 21 out of 78 reviews
Rating 8 - Good. 24 out of 78 reviews
Rating 6 - Okay. 13 out of 78 reviews
Rating 4 - Poor. 9 out of 78 reviews
Rating 2 - Terrible. 11 out of 78 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Mikiko

Stayed 1 night in Apr 2024

2/10 Terrible

Madusha

Stayed 1 night in Apr 2024

4/10 Poor

Donissa

Stayed 2 nights in Dec 2023

4/10 Poor

Christine

Traveled with partner
Disliked: Staff & service, property conditions & facilities
But the Resort is not open noch restaurant no bar no breakfeast big construction site.Please put out on the booking side!
Stayed 2 nights in Nov 2023

6/10 Okay

Shemar

Traveled with partner
Disliked: Amenities, property conditions & facilities
There wasn't any water there at one point, no wifi
Stayed 2 nights in Aug 2023

8/10 Good

Khamika

Stayed 1 night in Jul 2023

2/10 Terrible

Moesha

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible stay
Stayed 1 night in Jul 2023

2/10 Terrible

Marcia

Stayed 3 nights in Jul 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Wasnt what we expected
We book in 4pm in the evening and the room wasn't ready. On arrival i was told their restaurant and bar was out of service due to refurbishment. The remote had no battery and most of the time there is no one at reception.There was one cup in cupboard and the fridge could not close and kettle did not work.I was told security would be on site at 8pm but since i been there, there has been no security.i book in friday and i got one tissue, there was no room service and when i ask, i was told i was not there and there should be two set of key but they cant find one set so they were unable to enter because we was not there, mined you when i booked i was guaranteed private beach and was told because blu lagoon is shut down, we couldn't access the beach because the hiil is too steep and we had our baby so we had to visit outside beach and knowing they couldn't find one set of keys made me anxious and not safe.We were book for friday until monday but we book out sunday after world cup and again no one in the office so we left the keys with one of the worker. We are very disappointed with our stay but hope improvements are made for future guests.
Stayed 3 nights in Dec 2022

6/10 Okay

Camell

Liked: Cleanliness, room comfort
Nice property
The stay was overall pretty good. I think I would stay there again, but it would not neccessarly be my first choice. There was another couple that we were with that had a suite with a kitchen and the oven did not work. Also, the pool lights in the community pool did not work. The gas grill at the community pool was not operational either. There are small things that needed repair. This is a nice property. Air conditioners work, they keep the rooms clean and neat. The time for the office to be open was spotty. We pulled up at about 7:30 pm and barley got into our room. The security gaurd had to call someone to come to the property. The Lagoon was nice, but seems as though they would have cleaned this portion of the property better than what it was.
Stayed 4 nights in Nov 2022

10/10 Excellent

Alexia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
om this property you have s piece of mind wake up to birds and a beautiful view of the hills
Stayed 3 nights in Sep 2022

2/10 Terrible

Lyris

Stayed 5 nights in Aug 2022

6/10 Okay

Donrad

The road to and from the property leaves a whole lot to be mindful of. The destruction of the road by the government leaves a bitter taste in my mouth. I wouldn’t be going back to that area anytime soon. The property is isolated and have steep terrains to walk. Average accommodation. The only bright spark is the local taxi driver named Phillip, very courteous, knowledgeable and a kindred spirit
Stayed 1 night in Jul 2022

4/10 Poor

Paul

Stayed 3 nights in Jun 2022

8/10 Good

Miguelle

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Tropical Lagoon Resort has a very inviting atmosphere despite the obvious reconstruction efforts on property. I called en route to secure dinner (anticipated late arrival) and reception was very helpful with this. My check in process was very quick, and we got to our room within minutes of arrival. General information for the stay (Wi-Fi password, breakfast hours etc) was not thoroughly/openly disclosed. Arrived late afternoon and wanted to take a dip in the pool. Pool towels were not available (laundry attendants had already left and there seemed to be no access to provide me with one). In the late evening - lighting around the property (parking area, room garden etc) was sub-standard. Room was clean and appliances all worked. We had no hot water to shower (though advertised as an amenity) and was told that they forgot to put the switch on... If you're looking for a getaway from the hustle and bustle - this resort is quiet and relaxing. View is amazing! I'm sure that after all has been done on site - I shall visit again. If you leave your door open for a split second, however, be prepared for flying bugs - quite noticeable during my time there!
Stayed 1 night in Jun 2022

10/10 Excellent

Yvonne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The close proximity to the Lagoon was a definite plus. The rooms were very clean and comfortable. The grounds were lush, well kept and “organic”.
Stayed 2 nights in Feb 2022

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful general manager. Beautiful beach bar with friendly staff, a pretty lagoon view, and good music! Just keep in mind that it is very hilly so may not be best for someone with limited walking ability.
Stayed 1 night in Feb 2022

10/10 Excellent

Nicole

Stayed 2 nights in Feb 2022

6/10 Okay

Carlene H.

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
It’s quaint and the view is beautiful. Staff is very helpful and courteous. Wi-Fi is not consistent but overall a great stay.
Stayed 4 nights in Oct 2021

8/10 Good

Jodaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Carlene H.

Stayed 5 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. We celebrated my husbands birthday and was surprised in our villa with ice cream for everyone by our housekeeper Nicola. Everyone from the front desk staff was awesome. This was our second stay at the resort. We look forward to many more future stays.
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
It’s a beautiful place, staff was ok. Only issue is there wasn’t much utensils we had to buy our own stuff, the place is private and quiet the grounds is green and very clean. Much recommended
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Not hot water in the pipe
Stayed 1 night in Jul 2021

10/10 Excellent

Jasmine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
These villas
Stayed 2 nights in Jun 2021