2/10 Terrible
Brandy
Traveled with family
Aug 16, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in Friday night. Tuesday before 9pm the hotel lost power. Looking out the window, we could see EVERYONE had power but us. By 11:15pm, power still had t been restored. It’s 90degrees outside and the hotel is hot and humid. I call FPL to get an update on the power being restored. They tell me that no one had contacted them regarding a power outage. I check with the front desk who says they contacted the GM when the power went out and was waiting on them to respond. I request to be moved to a sister hotel that actually has power and was told they would text the GM, never heard another thing. I called Wyndham customer service around 11:30pm requesting to be moved to a hotel with power. I am told because I booked through Expedia, they cannot change my booking. I reiterate that it is their hotel that has no power, no a/c, no hot water and it’s 90 degrees outside. I’m told someone will get back to me within a week. I was told to contact Expedia, which I did, and they too say they cannot make changes to my reservation even though I’m asking to be moved to a hotel with electricity as I have two children. The next day, power is restored at 4am. At 8am, I hear the transponder blow and power goes out again. Now they’ve shut off the water. The bottom floor looks like it had flooded as they have large fans used for drying and all the hotel room doors were open. I checked with the front desk who says power will be restored by 4:00pm. We leave as it is too miserable to stay here.
Brandy
Stayed 6 nights in Aug 2025