The property will be renovating from October 23 2024 to December 11 2024 (completion date subject to change). The following areas are affected:
During renovations, the hotel will make every effort to minimize noise and disturbance.
Mantra Heritage features an outdoor pool and a spa tub. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Port Douglas hotel also offers barbecue grills, tour/ticket assistance, and a garden. Onsite self parking is complimentary.
Mantra Heritage is a smoke-free property.
Mantra Heritage offers 39 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. This Port Douglas hotel provides complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (surcharge) are also available. Housekeeping is provided weekly.
Free self parking
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
An outdoor pool and a spa tub are on site.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time starts at 2:00 PM
Check-in time ends at 4:00 PM
Minimum check-in age is: 18
Check-out time is 10 AM
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Front desk opens daily at 8:00 AM
Front desk closes daily at 6:00 PM
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Masks are not compulsory at the property
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is not available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Debit cards not accepted
Food service has not been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-out is available.