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Mantra Heritage

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mantra Heritage

Outdoor pool
Property grounds
Hotel Room | In-room safe, iron/ironing board, cribs/infant beds, free WiFi
One Bedroom Suite | Living area
Coffee/tea maker, electric kettle

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot Tub
  • Pool
  • Laundry
  • Free WiFi
  • Air conditioning
  • Parking included

Explore the area

Map
16 Warner Street, Port Douglas, QLD, 4877
  • Anzac Park
    3 min walk
  • Macrossan Street
    3 min walk
  • St Mary's by the Sea Chapel
    3 min walk
  • Port Douglas, QLD (PTI-Port Douglas Heliport)
    5 min drive

Room options

View all photos for One Bedroom Suite

One Bedroom Suite | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

One Bedroom Suite

  • 850 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Two Bedroom Suite

Two Bedroom Suite | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Two Bedroom Suite

  • 1163 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Queen Bed OR 1 King Bed and 1 Queen Bed

View all photos for Hotel Room

Hotel Room | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Hotel Room

  • 452 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Bedroom Swim Out

In-room safe, iron/ironing board, cribs/infant beds, free WiFi

1 Bedroom Swim Out

  • 850 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for 2 Bedroom Dual Key Swim Out

2 Bedroom Dual Key Swim Out | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

2 Bedroom Dual Key Swim Out

  • 1302 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Queen Bed OR 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Dual Key

In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Two Bedroom Dual Key

  • 1163 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Queen Bed OR 1 King Bed and 1 Queen Bed

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About this property

Mantra Heritage

4-star Port Douglas hotel with private balconies
Along with an outdoor pool, this smoke-free hotel has a spa tub and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance, and a garden are onsite. Weekly housekeeping is available.
Mantra Heritage offers 39 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. This Port Douglas hotel provides complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (surcharge) are also available. Housekeeping is provided weekly.
An outdoor pool and a spa tub are on site.
Mantra Heritage features an outdoor pool and a spa tub. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Port Douglas hotel also offers barbecue grills, tour/ticket assistance, and a garden. Onsite self parking is complimentary.

Mantra Heritage is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden

Accessibility

  • Elevator

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours

Renovations and closures

The property will be renovating from October 23 2024 to December 11 2024 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 43.0 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: AUD 45 per person (one-way)
  • Airport shuttle fee per child: AUD 22.95 (one-way), (from 2 to 11 years old)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 43.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Mantra Heritage
Mantra Heritage Hotel
Mantra Heritage Hotel Port Douglas
Mantra Heritage Port Douglas
Mantra Heritage Port Douglas Hotel Port Douglas
Port Douglas Mantra Heritage
Mantra Heritage Hotel
Mantra Heritage Port Douglas
Mantra Heritage Hotel Port Douglas

Mantra Heritage Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 121 out of 328 reviews" "
Rating 8 - Good. 127 out of 328 reviews" "
Rating 6 - Okay. 51 out of 328 reviews" "
Rating 4 - Poor. 25 out of 328 reviews" "
Rating 2 - Terrible. 4 out of 328 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

GARRY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how central the property was to everything especially dining and shopping. Everything was within easy walking distance so we didn't need a car. The room was very well appointed. We loved having the spa as well.
Stayed 7 nights in Jul 2024

10/10 Excellent

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located right next to shops/restaurants. We would definitely choose Heritage again.
Stayed 6 nights in Jul 2024

10/10 Excellent

Mary Joy

Stayed 1 night in Jul 2024

6/10 Okay

peter

Disliked: Property conditions & facilities
You get what you pay for, basic in a great local.
Great location in the heart of Port Douglas’s shops. Restaurants and bars. However the facilities are sadly dated and a full renovation is needed, the pools were tragic. You get what you pay for!
Stayed 3 nights in Jul 2024

6/10 Okay

Martina Patricia

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Some rooms are very tired. Our power went out and we had to move rooms. Luckily it was an upgrade to a much better room. The Manager was great to deal with.
Stayed 7 nights in Jul 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Kamilla

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property, very happy with our time at Mantra. Close to everything, clean, and amenities/ pool were wonderful.
Stayed 1 night in Jun 2024

8/10 Good

YURI

Traveled with family
Liked: Staff & service, property conditions & facilities
・Tea stains on the dishes were noticeable. It would be best to bleach them. ・After dinner, when I went to bed, it was a little chilly so I asked for a blanket, but I was told that the service had ended and they couldn't give one to us. ・The room smelled moldy ・There were food crumbs on the dining chairs that looked like they had been there for a while.
Stayed 1 night in May 2024

6/10 Okay

Syrie

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was mouldy, the room smelt like mould. The lights flickered (bathroom and bedsides) no one at reception, hard to find the room!! The people we travelled with had better rooms 😭
Stayed 1 night in Apr 2024

8/10 Good

Michael

lovely pool for an evening dip, a bit noisy with kids during the day. Loved our private deck and access
Stayed 4 nights in Apr 2024

8/10 Good

Joanne, Hope Vale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mary-Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 8 nights in Jan 2024

8/10 Good

Kylie

Stayed 1 night in Jan 2024

2/10 Terrible

Kylie

Stayed 1 night in Jan 2024

10/10 Excellent

helen

Stayed 1 night in Dec 2023

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Excellent location for bars/restaurants. Useless lift does not give access to all floors, rooms at back of property are very noisy. Lorikeets will wake you all night and then freezer truck sits outside rear for an hour from about 5:45am, oh! and the only day we could lay in they had maintenance going on in room next door . Great if you dont like to sleep.
Stayed 4 nights in Nov 2023

10/10 Excellent

Mark William

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and beautiful pool
Stayed 3 nights in Nov 2023

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the staff. Rooms were clean. The property is very relaxing and a great spot to stay.
Stayed 3 nights in Oct 2023

8/10 Good

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice and close to everything
Stayed 4 nights in Sep 2023

10/10 Excellent

david

Stayed 1 night in Sep 2023

4/10 Poor

Katie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hazardous
Definitely not worth the premium price. We paid for a private swim up suite and found a small, dirty, unappealing pool which was completely overlooked from the back of a small shopping centre. The suites are in a seperate part from the hotel, attached to the shopping centre. Access was from a dank basement shared with store cupboards and shopping centre toilets. Other issues included mould (all over the bathroom) an useable kitchen with sticky surfaces and to get into the shower, you need to step over a knee high wall in the bathroom. Certainly not suitable if you're not agile. I'm tall and fairly flexible and have bruises and cuts on my knees from it. The entire hotel is also a maze of stairs, so wouldn't recommend if you have lots of luggage!
Stayed 4 nights in Sep 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the position and unit , big verandah area and swim out
Stayed 5 nights in Sep 2023

10/10 Excellent

Callie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room with hot tub and updated shower
Stayed 3 nights in Jul 2023

8/10 Good

Elizabeth, Dulwich

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, close to everything.
Stayed 2 nights in Jul 2023