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Sheraton Grand Mirage Resort, Port Douglas

5.0 star property

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Photo gallery for Sheraton Grand Mirage Resort, Port Douglas

Exterior
Meeting facility
Exterior
Room, 2 Double Beds | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas
2 bars/lounges, swim-up bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Bar
$251
includes taxes & fees
Nov 24 - Nov 25

Explore the area

View in a map
Port Douglas Road, Port Douglas, QLD, 4877
  • Place, Four Mile Beach
    ‪3 min drive‬
  • Place, Port Douglas Splash Park
    ‪3 min drive‬
  • Place, Four Mile Beach Park
    ‪4 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 452 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Lagoon View

9.0 out of 10
Wonderful
(19 reviews)
  • 452 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Lagoon View

10.0 out of 10
Exceptional
(5 reviews)
  • 452 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Garden View

Studio, 1 King Bed, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Garden View

8.0 out of 10
Very good
(2 reviews)
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Garden View

8.4 out of 10
Very good
(22 reviews)
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Garden View

Room, 2 Double Beds, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Garden View

8.4 out of 10
Very good
(29 reviews)
  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Lagoon View

Studio, 1 King Bed, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Lagoon View

9.0 out of 10
Wonderful
(4 reviews)
  • 560 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Lagoon View

Studio, 2 Double Beds, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 2 Double Beds, Lagoon View

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • 452 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 2 Double Beds

8.4 out of 10
Very good
(9 reviews)
  • 452 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • 452 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 560 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Lagoon View

Presidential Suite, 1 Bedroom, Lagoon View | Living area | 55-inch flat-screen TV with cable channels, TV, iPod dock

Presidential Suite, 1 Bedroom, Lagoon View

  • 1636 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Grand Mirage Resort, Port Douglas

Port Douglas hotel close to Four Mile Beach
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and a picnic area. Housekeeping is available on request.
Sheraton Grand Mirage Resort, Port Douglas offers 295 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 12 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Sheraton Grand Mirage Resort, Port Douglas features a full-service spa, a golf course, and 12 outdoor swimming pools. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a swim-up bar. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center, 7 meeting rooms, and coworking spaces. Event facilities measuring 12917 square feet (1200 square meters) include a conference center. This beach hotel also offers a fitness center, a terrace, and multilingual staff. Guests can use the outdoor pool at a partner property. For a surcharge, the property provides an airport shuttle at scheduled times and a bus station shuttle. Onsite self parking is complimentary.

Sheraton Grand Mirage Resort, Port Douglas is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Feast Restaurant & Bar - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Palms Lobby Cafe - This café serves brunch, lunch, and light fare. Open daily.
Daintree Bar & Lounge - Overlooking the pool, this bar serves light fare only. Open daily.
Lagoon House - This poolside restaurant specializes in international cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Harrisons Restaurant - This poolside fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 5:30 AM to midnight at scheduled times
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (AUD 20 per day)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 48 for adults and AUD 24 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Daintree Bar & Lounge
  • Feast Restaurant & Bar
  • Harrisons Restaurant
  • Lagoon House
  • Palms Lobby Cafe

Things to do

  • 12 outdoor pools
  • 18-hole golf course
  • 2 outdoor tennis courts
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Outdoor pool (guest access)
  • Pro golf shop
  • Shopping
  • TV in common areas

Family friendly

  • 12 outdoor pools
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center (12,917 square feet of space)
  • Coworking space

Outdoors

  • Direct access to the beach
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Crib (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 85.0 per night
Cribs (infant beds) are available for AUD 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 48.00 for adults and AUD 24.00 for children
  • Airport shuttle fee: AUD 56.00 per person (one-way)
  • Airport shuttle fee per child: AUD 28.00 (one-way), (from 4 to 11 years old)
  • Valet parking fee: AUD 20.00 per day
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway bed fee: AUD 85.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Hotel
Sheraton Grand Mirage Resort, Port Douglas Port Douglas

Sheraton Grand Mirage Resort, Port Douglas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1005 reviews
Rating 8 - Good. 254 out of 1005 reviews
Rating 6 - Okay. 96 out of 1005 reviews
Rating 4 - Poor. 49 out of 1005 reviews
Rating 2 - Terrible. 25 out of 1005 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

German

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved our stay here. The room upgrade was much appreciated and it was a nice touch. Enjoyed all the ammenities around the resort and how close it was to the beach.
Stayed 6 nights in Aug 2025

10/10 Excellent

Milla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The multiple pools were brilliant and plenty of room to swim and lay around!
Stayed 2 nights in Aug 2025

10/10 Excellent

Fiona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed at the Sheraton Grand Mirage, Port Douglas, for a week, it was the best resort we've stayed in. The pools were amazing, all the different food options were great for a family and the customer service was excellent. We will definitely stay there again.
Stayed 6 nights in Aug 2025

10/10 Excellent

james

Stayed 2 nights in Aug 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous resort loved all of it
Stayed 4 nights in Jun 2025

10/10 Excellent

QING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained
Stayed 1 night in Aug 2025

10/10 Excellent

Hardeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Maureen

V
Stayed 3 nights in Aug 2025

8/10 Good

Yazan

Liked: Cleanliness, room comfort

Sheraton Grand Mirage, A Grand Disappointment

As returning guests over the years, it's truly disheartening to witness the steady decline of what was once a stunning resort. The rooms are in a poor state - our toilet and shower head didn’t work properly, and the dated shower-in-bathtub setup feels far below standard. The timber walkways around the pool are rotting, the air conditioning barely functioned, and the service was mediocre at best. Coming from the hospitality industry myself, it’s clear the owners are simply cashing in without reinvesting in the property. For the rates they're charging, guests deserve far better. It’s a shame to see such a beautiful estate falling into neglect.
Stayed 1 night in Jul 2025

10/10 Excellent

harry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with all the amenities and great staff, very clean
Stayed 8 nights in Jul 2025

10/10 Excellent

Ben

Stayed 2 nights in Jul 2025

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get around beautiful views
Stayed 5 nights in Jul 2025

10/10 Excellent

Armani

Stayed 1 night in Jul 2025

10/10 Excellent

Larysa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. We loved all of the pool areas such a beautiful ambiance . Staff was quick to assist and we will be back again.
Stayed 5 nights in Jul 2025

2/10 Terrible

Evelyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are charging 3 times more for mediocre services and cleaning, the pool area where we were staying was extremely dirty. The location where rooms are is very inconvenient. Food at restaurants is average and you pay a fortune.
Stayed 1 night in Jul 2025

2/10 Terrible

Cooper

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Ena

Liked: Cleanliness, staff & service, property conditions & facilities
Gre
Stayed 4 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and fantastic lagoon pools.

We had a great stay. There are fantastic lagoon pools and surrounds although for someone who like the water around 26-27 degrees they were a bit cool. Room was a decent size. Bathroom towels were in short supply with multiple requests required from us to get some during our stay. Strangely the toilet seat was like it was a leftover from a primary school as it was way too small for the actual toilet.
Stayed 10 nights in Jul 2025

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My Wife and I had a very enjoyable stay at the Grand Sheraton Mirage Port Douglas. The staff were amazing, the facilities were amazing and the buffet breakfast was fantastic. We would definitely stay there again.
Stayed 6 nights in Jun 2025

8/10 Good

Erica

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

A F

Stayed 3 nights in Jun 2025

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, amenities
An absolutely beautiful stay, pools need a paint but thats reaching for a negative. We will be back in a heartbeat. Travelled to many parts of the world but this place wow.
Stayed 3 nights in Jun 2025

4/10 Poor

Troy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A few complaints. No shop for snacks. They want you to use overpriced minibar in room. Charged me for 5 persons for breakfast instead of 4 and argued with me about the extra person that did not exist. Shower floor was slippery. But in general was nice and was happy until check out when the manager disputed charge for breakfast
Stayed 5 nights in Jun 2025

8/10 Good

Tom

Stayed 3 nights in Jun 2025

8/10 Good

Mary Joy

Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 2 nights in Jun 2025