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Sheraton Grand Mirage Resort, Port Douglas

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Grand Mirage Resort, Port Douglas

Property amenity
Deluxe Room, 2 Double Beds, Pool Access, Ground Floor | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Exterior
Deluxe Room, 2 Double Beds, Pool Access, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas
Property amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Pool
  • Parking available
  • Spa

Explore the area

Map
Port Douglas Road, Port Douglas, QLD, 4877
  • Crystalbrook Superyacht Marina
    6 min drive
  • Four Mile Beach
    7 min drive
  • Four Mile Beach Park
    9 min drive
  • Port Douglas, QLD (PTI-Port Douglas Heliport)
    18 min walk

Room options

View all photos for Studio, 1 King Bed, Ground Floor

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Ground Floor

  • 560 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Lagoon View

Presidential Suite, 1 Bedroom, Lagoon View | Living area | 55-inch flat-screen TV with cable channels, TV, iPod dock

Presidential Suite, 1 Bedroom, Lagoon View

  • 1636 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms

Villa, 2 Bedrooms | Living area | 55-inch flat-screen TV with cable channels, TV, iPod dock

Villa, 2 Bedrooms

  • 1948 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 3 Bedrooms, Garden View

Villa, 3 Bedrooms, Garden View | Living area | 55-inch flat-screen TV with cable channels, TV, iPod dock

Villa, 3 Bedrooms, Garden View

  • 2260 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Villa, 4 Bedrooms, Garden View

Villa, 4 Bedrooms, Garden View | Restaurant | 5 restaurants, breakfast, lunch, dinner served; international cuisine

Villa, 4 Bedrooms, Garden View

  • 2411 sq ft
  • Sleeps 8
  • 4 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ground Floor

Deluxe Room, 1 King Bed, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Deluxe Room, 1 King Bed, Ground Floor

  • 452 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking, Lagoon View

  • 452 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking, Lagoon View

  • 452 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Garden View

Studio, 1 King Bed, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Garden View

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking, Garden View

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking, Garden View

  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Lagoon View

Studio, 1 King Bed, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Lagoon View

  • 560 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Lagoon View

Studio, 2 Double Beds, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 2 Double Beds, Lagoon View

  • 560 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool Access (Direct access to small lagoon pool)

Room, 1 King Bed, Pool Access (Direct access to small lagoon pool) | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 1 King Bed, Pool Access (Direct access to small lagoon pool)

  • 452 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Pool Access

Room, 2 Double Beds, Pool Access | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 2 Double Beds, Pool Access

  • 452 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

Deluxe Room, 2 Double Beds, Pool Access, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

  • 452 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool

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Pool
Parking included
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (841)
The price is $213
per night
$213 total
includes taxes & fees
Dec 11 - Dec 12
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About this property

Sheraton Grand Mirage Resort, Port Douglas

Port Douglas hotel close to Four Mile Beach
Spend the day relaxing at the nearby beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of Sheraton Grand Mirage Resort, Port Douglas's 5 restaurants. Housekeeping is available on request.
Sheraton Grand Mirage Resort, Port Douglas offers 295 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 12 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Sheraton Grand Mirage Resort, Port Douglas features a full-service spa, a golf course, and 12 outdoor swimming pools. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a swim-up bar. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center, 7 meeting rooms, and coworking spaces. Event facilities measuring 12917 square feet (1200 square meters) include a conference center. This beach hotel also offers a fitness center, a terrace, and multilingual staff. Guests can use the outdoor pool at a partner property. For a surcharge, the property provides an airport shuttle at scheduled times and a bus station shuttle. Onsite self parking is complimentary.

Sheraton Grand Mirage Resort, Port Douglas is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Feast Restaurant & Bar - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Palms Lobby Cafe - This café serves brunch, lunch, and light fare. Open daily.
Daintree Bar & Lounge - Overlooking the pool, this bar serves light fare only. Open daily.
Lagoon House - This poolside restaurant specializes in international cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Harrisons Restaurant - This poolside fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 5:30 AM to midnight at scheduled times
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (AUD 20 per day)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 48 for adults and AUD 24 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Daintree Bar & Lounge
  • Feast Restaurant & Bar
  • Harrisons Restaurant
  • Lagoon House
  • Palms Lobby Cafe

Things to do

  • 12 outdoor pools
  • 18-hole golf course
  • 2 outdoor tennis courts
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Outdoor pool (guest access)
  • Pro golf shop
  • Shopping
  • TV in common areas

Family friendly

  • 12 outdoor pools
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center (12,917 square feet of space)
  • Coworking space

Outdoors

  • Direct access to the beach
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Crib (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 85.0 per night
Cribs (infant beds) are available for AUD 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 48.00 for adults and AUD 24.00 for children
  • Airport shuttle fee: AUD 56.00 per person (one-way)
  • Airport shuttle fee per child: AUD 28.00 (one-way), (from 4 to 11 years old)
  • Valet parking fee: AUD 20.00 per day
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway bed fee: AUD 85.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Hotel
Sheraton Grand Mirage Resort, Port Douglas Port Douglas

Sheraton Grand Mirage Resort, Port Douglas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 903 reviews" "
Rating 8 - Good. 228 out of 903 reviews" "
Rating 6 - Okay. 90 out of 903 reviews" "
Rating 4 - Poor. 42 out of 903 reviews" "
Rating 2 - Terrible. 19 out of 903 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Siu hung

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Rayleen Louise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good selection of restaurants & bars Staff customer service orientated - excellent. Beautiful setting Day spa attached had amazing treatments, but building / amenities were tired. Very sad, as the service here was second to none. The small pool with the swim up bar was fabulous, but should be for adults only. Little spoiled by pool water in your cocktail. There’s many pool areas more suitable for families with children to splash and play. Overall, a wonderful resort holiday destination.
Stayed 7 nights in Aug 2024

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had often stayed in Port Douglas but this was our 1st Sheraton Mirage stay and lets just say we won't be staying anywhere else from now on! What fabulous classy, resort hotel.
Stayed 7 nights in Aug 2024

10/10 Excellent

Isabelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort pool and service. Breakfast was amazing and there is direct access to four mile beach. Rooms were really well appointed but it was a little hard to get around with a pram.
Stayed 3 nights in Aug 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Port Douglas. Lots of pools - you can escape to any part of the hotel with some quiet spots to enjoy a swim and hear the sound of waves from the sea. Very easy walk along the beach to the main street.
Stayed 6 nights in Aug 2024

6/10 Okay

Simon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Average. Wouldn’t rush back
Average for the type of Hotel.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Nowlata

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and room very spacious and clean.
Stayed 2 nights in Aug 2024

8/10 Good

Warren

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Our allocated poolside room was as hoped for. We entered the pool from our private balcony steps but found the pool surface quite slimy and slippery in many places. We visited the in-house restaurant‘Harrison’s’ without a pre booked reservation. The check in staff member would not advise whether a table was available or not and referred to another staff member who bluntly stated no tables were available on the Terrace, so we would have to accept an inside table. Yikes, what a lot of nonsense, there was only one other inside table occupied by diners during our meal. Clearly there were plenty of available tables. The morning of our departure we checked in to the buffet breakfast and as we were allocated a table the pleasant lady ask if she could get us a coffee. Yes said Husband and requested a flat white. No coffee for me I said, I would like a black tea. “Amazing” she replied and went off to arrange our requested hot beverages. Husband’s coffee arrived and I was presented with a cappuccino- I told Urjan that I had requested a pot of tea. He apologised and left. After a significant lapse of time, I visited the hot beverage counter where Urjan stated that tea was self serve and promptly escorted me to the urn and tea bags. A little perplexed but nonetheless accepting of the situation I made my humble cup of tea myself. Returning to our table it irritated me to observe Urjan deliver two pots of tea to people sitting at a nearby table. What is up with getting a cup of tea here.
Stayed 1 night in Jul 2024

10/10 Excellent

Hronis

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Lisa Maree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Nikolaos

Traveled with partner
Liked: Cleanliness, staff & service
Great pools
Stayed 7 nights in Jul 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Ritesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled with two kids. Kids loved the pool and the general vibe around the pool. Buffett Breakfast is a big plus. The room were very clean and the staff extremely helpful. Property has access to to 4 miles beach which is great too
Stayed 4 nights in Jul 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it, in need of an update and mouldy room
Hotel is very run down and in need of an update especially if they want to continue to charge $1000 per night for a room. Our room had no working exhaust fan and smelt mouldy. We paid for a lagoon room and got a very small pool full of leaves outside our room not at the main pool. I’d choose to stay at the Pullman where the rooms are much nicer and same facilities
Stayed 5 nights in Jul 2024

6/10 Okay

emma

Traveled with family
Liked: Amenities
We enjoyed our our stay but this hotel should not be classed as a 5 star. Our room was very outdated, mould was present in the bathroom and on the sprinkler on the roof and the bathroom needed a good clean. Carpet was old and window didn’t function properly. Some of the pools were very dirty and were very old and tired looking. There was one nice pool though so we used that. Some areas of the resort look like they haven’t been renovated in a very long time and not maintained however there are some nice common areas and the restaurant where you have breakfast is clean and modern . Buffet breakfast was a highlight and the staff were really nice throughout the resort
Stayed 2 nights in Jul 2024

6/10 Okay

Penelope

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The gym was very basic for a 5 star resort and very far away and people in gym reception golf shop not friendly. Also not enough staff to drive you to the gym and not helpful re options for transport don't want to help you. Would not stay there again.
Stayed 5 nights in Jun 2024

10/10 Excellent

Michael James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As someone with Coeliac disease it is always a concern whether I will be able to join in with meals or not safely. I found that the dining staff were very aware of which meals would be safe for me and that I actually had a decent choice. Also, the separate setup for GF products at the breakfast buffet was a great bonus.
Stayed 6 nights in Jun 2024

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pools and Pools
A great place for a family escape. Great pools and great facilities, all we could have asked for. A bit pricey, but worth the money being a holiday in itself.
Stayed 2 nights in Jun 2024

8/10 Good

Cheryle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little retreat.
An enjoyable couple of days. Staff very friendly. Room spacious. The resort facilities were inviting. Buffet breakfast provided a wide variety of options for all palates and preferences. Really enjoyed the fresh orange juice and strong coffee. Fresh eggs done what ever way you like was appreciated. Service staff worked non-stop clearing, wiping tables and accommodating client needs. A bit of confusion around room cleaning. I noted that all other rooms had the blue ‘do not disturb’ light on and their rooms were done yet we did not have ours on and it was not cleaned, only a slip left under door and we had to ask a couple of times for it to be done. Clear information would be useful, particularly when patrons check in late. 2nd night, the patrons above our room were heavy footed and noisy, making it difficult to sleep. That is not the fault of the facility. We enjoyed our walks around the facility and along the beach to Port Douglas. It seems a good place for families. We know our grandchildren would love the pools, kids club, buffet breakfast, movies, gaming screens in lobby and running along the beach. Well done.
Stayed 2 nights in Jun 2024

10/10 Excellent

Rudi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2024

8/10 Good

Labrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Grace

Stayed 1 night in May 2024

8/10 Good

Rebecca

Liked: Cleanliness, room comfort
Beautiful resort but a little underwhelming
We love the Mirage, we were disappointed the room we wanted wasn’t available however no one checked in or out of it whilst we were there. Check in was a struggle as the staff member did not have a good understanding or room types. All service staff were amazingly friendly as usual though. We have stayed this time of year two years in a row for our anniversary and requested a pool breakfast that we had seen advertised however they advised it wasn’t available whilst we were there which was disappointing. It’s the perfect location and the rooms are beautiful but for the price we are not sure we will return.
Stayed 3 nights in May 2024

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024