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Sheraton Grand Mirage Resort, Port Douglas

5.0 star property

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Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Deluxe Room, 2 Double Beds, Pool Access, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Bar

Explore the area

Map
Port Douglas Road, Port Douglas, QLD, 4877
  • Crystalbrook Superyacht Marina
    ‪6 min drive‬
  • Sugar Wharf
    ‪6 min drive‬
  • Four Mile Beach
    ‪7 min drive‬

Room options

View all photos for Studio, 1 King Bed, Ground Floor

Studio, 1 King Bed, Ground Floor | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Ground Floor

  • 560 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Lagoon View

Presidential Suite, 1 Bedroom, Lagoon View | Living area | 55-inch flat-screen TV with cable channels, TV, iPod dock

Presidential Suite, 1 Bedroom, Lagoon View

  • 1636 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ground Floor

Deluxe Room, 1 King Bed, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Deluxe Room, 1 King Bed, Ground Floor

  • 452 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking, Lagoon View

  • 452 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking, Lagoon View

  • 452 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Garden View

Studio, 1 King Bed, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Garden View

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking, Garden View

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking, Garden View

  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Lagoon View

Studio, 1 King Bed, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Lagoon View

  • 560 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Lagoon View

Studio, 2 Double Beds, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 2 Double Beds, Lagoon View

  • 560 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool Access

Room, 1 King Bed, Pool Access | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 1 King Bed, Pool Access

  • 452 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Pool Access

Room, 2 Double Beds, Pool Access | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 2 Double Beds, Pool Access

  • 452 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

Deluxe Room, 2 Double Beds, Pool Access, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

  • 452 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

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About this property

Sheraton Grand Mirage Resort, Port Douglas

Port Douglas hotel close to Four Mile Beach
Spend the day relaxing at the nearby beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of Sheraton Grand Mirage Resort, Port Douglas's 5 restaurants. Housekeeping is available on request.
Sheraton Grand Mirage Resort, Port Douglas offers 295 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 12 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Sheraton Grand Mirage Resort, Port Douglas features a full-service spa, a golf course, and 12 outdoor swimming pools. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a swim-up bar. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center, 7 meeting rooms, and coworking spaces. Event facilities measuring 12917 square feet (1200 square meters) include a conference center. This beach hotel also offers a fitness center, a terrace, and multilingual staff. Guests can use the outdoor pool at a partner property. For a surcharge, the property provides an airport shuttle at scheduled times and a bus station shuttle. Onsite self parking is complimentary.

Sheraton Grand Mirage Resort, Port Douglas is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Feast Restaurant & Bar - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Palms Lobby Cafe - This café serves brunch, lunch, and light fare. Open daily.
Daintree Bar & Lounge - Overlooking the pool, this bar serves light fare only. Open daily.
Lagoon House - This poolside restaurant specializes in international cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Harrisons Restaurant - This poolside fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 5:30 AM to midnight at scheduled times
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (AUD 20 per day)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 48 for adults and AUD 24 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Daintree Bar & Lounge
  • Feast Restaurant & Bar
  • Harrisons Restaurant
  • Lagoon House
  • Palms Lobby Cafe

Things to do

  • 12 outdoor pools
  • 18-hole golf course
  • 2 outdoor tennis courts
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Outdoor pool (guest access)
  • Pro golf shop
  • Shopping
  • TV in common areas

Family friendly

  • 12 outdoor pools
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center (12,917 square feet of space)
  • Coworking space

Outdoors

  • Direct access to the beach
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Crib (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 85.0 per night
Cribs (infant beds) are available for AUD 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 48.00 for adults and AUD 24.00 for children
  • Airport shuttle fee: AUD 56.00 per person (one-way)
  • Airport shuttle fee per child: AUD 28.00 (one-way), (from 4 to 11 years old)
  • Valet parking fee: AUD 20.00 per day
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway bed fee: AUD 85.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Hotel
Sheraton Grand Mirage Resort, Port Douglas Port Douglas

Sheraton Grand Mirage Resort, Port Douglas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 539 out of 933 reviews
Rating 8 - Good. 236 out of 933 reviews
Rating 6 - Okay. 94 out of 933 reviews
Rating 4 - Poor. 44 out of 933 reviews
Rating 2 - Terrible. 20 out of 933 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Justin

Stayed 1 night in Nov 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious rooms. Pools very nice. Some construction on at the moment. Not noisy just some pools closed.
Stayed 5 nights in Dec 2024

8/10 Good

Marisa

Traveled with family and small children
Liked: Staff & service, amenities
We’ve been looking forward to staying at the Grand Mirage for years. It has lovely grounds and pools - great for kids and adults alike. The upsides: the pool bar, dining options (Lagoon Bar was great!) and access to the beach. The middle ground: The resort itself seems to be in need of some upkeep. There were pool renovations underway while we were there which will be lovely when it’s done. The main pool with the swim up pool bar needed a good deep clean :-/ Overall we had a great time!
Stayed 5 nights in Dec 2024

10/10 Excellent

Scott, Flemington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue to take a break. Alternate between days by the pools and days out exploring th region.
Stayed 6 nights in Dec 2024

8/10 Good

Vania

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
This is my second time at Sheraton Port Douglas, it is a beautiful resort with amazing gardens, pools and don’t have enough words for the staff, they were incredible making me and my family feel very welcome! We had breakfast included and it’s very good with a big variety of food and drinks available. About the rooms, the check-in was 45 minutes delayed, after a long and tiring day, travelling with 2 kids and it was so hot and humid, I really wanted to have my room ready on time and start relaxing and enjoying the pool! I was given a few free drinks as a compensation. I’ve booked 5 nights in a two double bed room with garden view, unfortunately I had to ask to change room as soon as I got there because I couldn’t stand the smell, it looked like the room was closed for a long time and it wasn’t clean enough, I would never expect that from a 5 star resort! The receptionist Paul was very nice and helpful, he found me another room and it was much better but took me another 2 hours to settle in and finally relax… after that no complains at all. I think the resort it’s old and it needs an upgrade. Overall after this issues we had a really good time.
Stayed 5 nights in Nov 2024

8/10 Good

dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities
nice property, but old
Stayed 3 nights in Dec 2024

10/10 Excellent

Rebecca Elmaria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in the most amazing location! Many room options. Nice variety of dinning options. Super friendly staff.
Stayed 6 nights in Nov 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with fantastic pool and services. The staff are all Lovely very friendly and happy to help. The lagoon bar staff went out of their way to accommodate when asked about a food allergy. Will definitely be returning to this hotel.
Stayed 4 nights in Nov 2024

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Wonderful, friendly and helpful staff. Loved the breakfast, so many choices and all good. My only complaint is, I couldn't get a decent cup of tea at breakfast. I was there for 5 days and it was the same every day. The coffee was great but I would have preferred a hot cup of tea.
Stayed 5 nights in Nov 2024

4/10 Poor

Monty

Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
An overall relaxing experience which is what i was looking for, the staff who deliver the room service, housekeeping and the people who deliver the food and drink poolside have fantastic friendly service
Stayed 6 nights in Nov 2024

10/10 Excellent

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton was incredible. Each morning you have a different acre of swimming pool to choose from, amongst incredible tropical gardens right beside the beach. The facilities are beautiful and the staff are lovely. The rooms are lovely and we had everything we needed. The restaurants and the food was also incredible and there is so many to choose from! Highly recommend and we would love to go back.
Stayed 3 nights in Nov 2024

4/10 Poor

Jim

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Saan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Chris

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel room
Stayed 2 nights in Nov 2024

8/10 Good

Nicos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was freshly maintained, well fitted out and the property had great facilities. The bathroom was ok but needs updating as do some of the property facilities such as external painting and the pools. Perhaps aslo some updating or modernising of some areas as well.
Stayed 3 nights in Oct 2024

10/10 Excellent

Tegan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, spacious rooms, superb pool, very friendly and helpful staff.
Stayed 4 nights in Oct 2024

10/10 Excellent

Cathlene De

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite with a balcony and access to the pools, and it was clean and convenient to facilities, including restaurants and beach access. The staff were friendly and polite. Breakfast buffet had an amazing selection, and the highlights for me were the assortment of fresh fruits and the egg station! Overall, amazing resort and definitely recommend if you are planning a trip to Port Douglas.
Stayed 4 nights in Oct 2024

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing resort the pools are phenomenal the staff are amazing, I stayed with my 2 kids aged 10 &12. The resort caters to both families as well as couples, lots for everyone to do I will definitely be coming back.
Stayed 4 nights in Sep 2024

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a gorgeous hotel with wonderful gardens and fantastic swimming pools
Stayed 3 nights in Oct 2024

8/10 Good

Maria, Essendon

Stayed 5 nights in Sep 2024

10/10 Excellent

Jemma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Wonderful ocean view & lagoon view room with comfy beds, Buffet breakfast and amazing pools! 5 star!
Stayed 2 nights in Oct 2024

2/10 Terrible

Peter

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really disappointed in the Sheraton. Rooms dirty, broken blinds. Staff rude. Over priced. Really really disappointed.
Stayed 6 nights in Oct 2024

10/10 Excellent

Xiaodong

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and tasty food!
Stayed 4 nights in Sep 2024