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Port of Spain Vacation Packages

Staff were friendly especially the people who served homemade daily breakfast. The rooms were restocked every day with everything you could possibly need for your trip. One comment,I wish they would clean the floors in the rooms. Other than that I highly recommend Metro and plan to stay there whenever I visit.

On arrival there was a big roach walking across the floor in the lobby. small roaches were also spotted in the corridor and room. The rooms were clean and comfortable. However the blanket on the bed had two holes. The bathroom needs hooks and there were none to hang towels. The toilet bowl cover needed a repaint. The face basin faucet was loose and needs to be repaired or replaces. Staff were Ok not particularly conversant in a hospitable way, but polite and responsive. We were told no meals one day as chef was "sick" (didn't need to know the reason). So ate out for the remainder of stay. AC needs to be cleaned. Did not use the swim up bar but notice the mold spots on cushions by the pool as passed by. Parking wasn't easy as many times the lot was full and was advised not to park in the adjacent area. If its operated by the same owners then it should be allowed in a controlled way. Guest are customers and should be accommodated not inconvenienced.

We really enjoy out stay clean room etc. everything was good for us.

Generally quite

The lady at the hotel was very rude she needs some customer service training

The parking was nice to have but the checking in and out process leaves so much room for improvement. Trini hospitality is very much needed in this department. You have the worst cancellation policy in the Hotel industry so you should be at the top of your game to make it worthwhile. The loud private party should be something you warn your guest in advance not with a piece of paper when you check in.