4/10 Poor
Michael
Oct 13, 2024
Disliked: Staff & service, property conditions & facilities
Poor Service And Dirty Room
We made reservations for 2 nights due to loosing power and water from Hurricane and just looking for a shower and AC for a couple days. My wife ans I are disabled and could take the heat and no bathroom access. Under the sercumstances, I can appreciate all of the work crews staying at the hotel for hurricane cleanup and sevices after the storm. They just kept us up with noise and activity all night. Our room was well used, smelled, and the ac barely worked. Pillows were child size and inadequate. We noticed a large puddle of water in front of the tv. I reported it to the front desk and was given a couple towels to throw on the puddle. The made service woke us in the morning to collect any dirty towels and I asked for 2 more. She said she would bring us 2 more towels but never did. I saw here twice sitting and walking the grounds smoking a cigarette and asked for a couple of towels. She brushed me off and said she had other rooms to take care of and abruptly walked away. We really wanted to shower so we could start our day. Soon after this we got notified that our electric and water at home had been turned back on. We decided to pack our things and head back home. I checked out and told the manager we were checking out early and weren't staying our second night. She said ok and walked away to a room behind the front desk. There was a line of people and only 1 desk clerk when we checked in and when we left. Obviously they were short staffed and unable to handle the work load.
Michael
Stayed 2 nights in Oct 2024