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Crystal Palace Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crystal Palace Hotel

Beach/ocean view
Beach/ocean view
Beach/ocean view
Beach/ocean view
Beach/ocean view

Reviews

2.0 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi
  • Laundry
  • Kitchen

Explore the area

Map
Kumul Highway, Port Vila, Shefa
  • Tana Russet Plaza
    1 min walk
  • Georges Pompidou Building
    7 min walk
  • Aufare Bar Grill Restaurant
    1 min walk
  • Port Vila (VLI-Bauerfield)
    9 min drive

Room options

View all photos for Comfort Double or Twin Room

Comfort Double or Twin Room | Hypo-allergenic bedding, in-room safe, blackout drapes

Comfort Double or Twin Room

  • 366 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Triple Room

Premium Triple Room | Hypo-allergenic bedding, in-room safe, blackout drapes

Premium Triple Room

  • 581 sq ft
  • Harbor view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Elite Double or Twin Room

Elite Double or Twin Room | Hypo-allergenic bedding, in-room safe, blackout drapes

Elite Double or Twin Room

  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | Living area

Family Room

  • 581 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Crystal Palace Hotel

Port Vila hotel with in-room kitchens
This smoke-free hotel features a microwave in a common area, concierge services, and dry cleaning. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a lobby fireplace. Change of towels is available on request.
Crystal Palace Hotel offers 42 accommodations with safes and bathrobes. Accommodations all include kitchens.

Bathrooms include showers with rainfall showerheads and hydromassage showerheads, slippers, complimentary toiletries, and children's robes. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Crystal Palace Hotel features multilingual staff, concierge services, and a fireplace in the lobby. Wireless Internet access is complimentary. This Port Vila hotel also offers laundry facilities, dry cleaning/laundry services, and a microwave in a common area. Complimentary uncovered self parking is available on site.

Crystal Palace Hotel is a smoke-free property.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Family friendly

  • In-room kitchen
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Outdoor entertainment area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 steps to reach entrance
  • Handrails in stairways (31 inches high)
  • No elevator
  • Thin carpet in room

More

  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Free toiletries
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • CD player

Food and drink

  • Kitchen

More

  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from December 27 2024 to February 28 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 3000.0 per night

Property payment types

Important information

Optional extras

  • Rollaway bed fee: AUD 3000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

Crystal Palace Hotel Hotel
Crystal Palace Hotel Port Vila
Crystal Palace Hotel Hotel Port Vila

Crystal Palace Hotel Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 2 out of 2 reviews" "

2.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Ashleen

Stayed 2 nights in Nov 2023

2/10 Terrible

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unterirdisch schlecht, niemals machen!
Schrecklich, einfach nur schrecklich. Ich bin keine Zicke oder super penibel... Ich reise viel um die Welt, zelte, wohne bei Familien, in einfachen Unterkünften. Aber so etwas von dreckig habe ich noch nie gesehen. Der Sessel hatte einen weißen Überbezug - mit braunen Bremsspuren. Dazu auf dem Teppich nur Flecken - das zugesagte Internet ist nur an der "Rezeption" empfangbar, man bekommt auch keinen Code, sondern darf nur einen QR-Code abscannen. Das funktiniert dann ja super mit Laptop. Das Bett war nicht gemacht, da befanden sich noch dunkle Haare vom Vorgänger. Als ich von der Rezeption (Internet) zurück kam und Licht machte, lebte der Boden. Ca. 3 - 5 cm große Tierchen, mehr als 10 rannten über meinen Boden. Die hinzu geholte Empfangsdame wollte eine mit einer Bürste erschlagen..... Also bestand ich auf einen Zimmerwechsel. Es ging hoch, vielleicht sicher vor Tieren. Im ersten Zimmer ging der Schlüssel schon gar nicht, im zweiten bekam die Empfangsdame die Klimaanlage nicht an. Im dritten Zimmer war dann alles okay - ich wollte ins Bett gehen, da kam die Dame, dass die Toilette nicht funktioniere. Hatte ich noch gar nicht ausprobiert. Ging aber wirklich kein Wasser. DAS war dann der Punkt, wo ich auf einem Anruf in einem anderen Hotel bestand. Die Antwort war nur, man könne dort anrufen, habe aber keine Nummer (naja, die hatte ich ja!) und eine Rückerstattung gäbe es auch nicht. War mir zu diesem Zeitpunkt egal. Nächster Tag 3 Mails, dass ich das Geld zurück bekomme...
Bis ich fotografieren konnte, waren nur noch 3 zu sehen. Aber es waren deutlich mehr!
Da stellt sich die Empfangsdame barfuß drauf und meint, alles sei doch sauber!
Auf den Sessel hätte ich mich nie ! gesetzt!
Flecken - im Verhältnis zu den Schuhen schon recht groß
Stayed 1 night in Mar 2024