2/10 Terrible
Ashleen
Nov 18, 2023
Ashleen
Stayed 2 nights in Nov 2023
Crystal Palace Hotel
2.5 star property
Choose dates to view prices
Photo gallery for Crystal Palace Hotel
Reviews
2.02.0 out of 10
Popular amenities
- 24/7 front desk
- Housekeeping
- Parking included
- Free WiFi
- Laundry
- Kitchen
Explore the area
Kumul Highway, Port Vila, Shefa
- Port Vila Market15 min walk
- University of the South Pacific16 min walk
- Iririki Island19 min walk
- Port Vila (VLI-Bauerfield)9 min drive
Room options
View all photos for Comfort Double or Twin Room
Comfort Double or Twin Room
- 366 sq ft
- Harbor view
- Sleeps 2
- 1 Queen Bed
View all photos for Premium Triple Room
Premium Triple Room
- 581 sq ft
- Harbor view
- Sleeps 3
- 3 Twin Beds
View all photos for Elite Double or Twin Room
Elite Double or Twin Room
- Mountain view
- Sleeps 2
- 2 Twin Beds
View all photos for Family Room
Family Room
- 581 sq ft
- Lagoon view
- Sleeps 2
- 1 Queen Bed
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About this property
Crystal Palace Hotel
Port Vila hotel with in-room kitchens
This smoke-free hotel features a microwave in a common area, concierge services, and dry cleaning. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a lobby fireplace. Change of towels is available on request.
Crystal Palace Hotel offers 42 accommodations with safes and bathrobes. Accommodations all include kitchens.
Bathrooms include showers with rainfall showerheads and hydromassage showerheads, slippers, complimentary toiletries, and children's robes. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Crystal Palace Hotel features multilingual staff, concierge services, and a fireplace in the lobby. Wireless Internet access is complimentary. This Port Vila hotel also offers laundry facilities, dry cleaning/laundry services, and a microwave in a common area. Complimentary uncovered self parking is available on site.
Crystal Palace Hotel is a smoke-free property.
Languages
Chinese (Mandarin), English
Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
- Available in some public areas: Free WiFi
Parking and transportation
- Free uncovered self parking on site
Family friendly
- In-room kitchen
- Laundry facilities
Conveniences
- 24-hour front desk
- Laundry facilities
- Shared microwave
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
Outdoors
- Outdoor entertainment area
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- 11 steps to reach entrance
- Handrails in stairways (31 inches high)
- No elevator
- Thin carpet in room
More
- Fireplace in lobby
- Reception hall
- Smoke-free property
Room amenities
Bedroom
- Bedsheets provided
- Blackout drapes
- Hypo-allergenic bedding
Bathroom
- Bathrobes
- Children's robes
- Free toiletries
- Hydromassage showerhead
- Private bathroom
- Shampoo
- Shower
- Slippers
- Soap
- Toilet paper
- Toothbrush and toothpaste
- Towels provided
Entertainment
- CD player
Food and drink
- Kitchen
More
- Iron/ironing board
- Phone
- Safe
- Window screens
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Renovations and closures
This property is closed from December 27 2024 to June 30 2025 (dates subject to change).
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for AUD 3000.0 per night
Property payment types
Important information
Optional extras
- Rollaway bed fee: AUD 3000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
Property is also known as
Crystal Palace Hotel Hotel
Crystal Palace Hotel Port Vila
Crystal Palace Hotel Hotel Port Vila
Crystal Palace Hotel Reviews
Reviews
2.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 2 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 2 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 2 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 2 reviews
4 - Poor
0
Rating 2 - Terrible. 2 out of 2 reviews
2 - Terrible
2
2.0/10
Cleanliness
2.0/10
Staff & service
2.0/10
Property conditions & facilities
Reviews
2/10 Terrible
Annette
Mar 12, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unterirdisch schlecht, niemals machen!
Schrecklich, einfach nur schrecklich. Ich bin keine Zicke oder super penibel... Ich reise viel um die Welt, zelte, wohne bei Familien, in einfachen Unterkünften. Aber so etwas von dreckig habe ich noch nie gesehen. Der Sessel hatte einen weißen Überbezug - mit braunen Bremsspuren. Dazu auf dem Teppich nur Flecken - das zugesagte Internet ist nur an der "Rezeption" empfangbar, man bekommt auch keinen Code, sondern darf nur einen QR-Code abscannen. Das funktiniert dann ja super mit Laptop. Das Bett war nicht gemacht, da befanden sich noch dunkle Haare vom Vorgänger. Als ich von der Rezeption (Internet) zurück kam und Licht machte, lebte der Boden. Ca. 3 - 5 cm große Tierchen, mehr als 10 rannten über meinen Boden. Die hinzu geholte Empfangsdame wollte eine mit einer Bürste erschlagen..... Also bestand ich auf einen Zimmerwechsel. Es ging hoch, vielleicht sicher vor Tieren. Im ersten Zimmer ging der Schlüssel schon gar nicht, im zweiten bekam die Empfangsdame die Klimaanlage nicht an. Im dritten Zimmer war dann alles okay - ich wollte ins Bett gehen, da kam die Dame, dass die Toilette nicht funktioniere. Hatte ich noch gar nicht ausprobiert. Ging aber wirklich kein Wasser. DAS war dann der Punkt, wo ich auf einem Anruf in einem anderen Hotel bestand. Die Antwort war nur, man könne dort anrufen, habe aber keine Nummer (naja, die hatte ich ja!) und eine Rückerstattung gäbe es auch nicht. War mir zu diesem Zeitpunkt egal. Nächster Tag 3 Mails, dass ich das Geld zurück bekomme...
Annette
Stayed 1 night in Mar 2024