4/10 Poor
Sean
Traveled with family
Oct 21, 2024
Disliked: Staff & service
Someone came into our room through the sliding patio door and took some items of clothing and left the door open. Which we noticed right away in the morning. Scary but stuff happens. When I told the manager, he said that kind of thing doesn't happen there. Except it did. When I asked if he wanted a pic of the items stolen (we had been out with friends and pictures were taken), he said no. They were the clothes I wore into the hotel so I know they were in the room. Said he'd check the cameras and get back to me. Read me back my contact number to confirm. Haven't heard a peep. Guessing he never checked as he didn't even care to know what he was looking for. I don't blame the thief for needing clothes or even a kid for an inappropiate prank but the manager was altogether dismissive. Place was OK enough for the price but customer service was impolite and lousy on following up when they said they would.
Sean
Stayed 1 night in Oct 2024