4/10 Poor
Florence
Nov 4, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first thing the desk clerk told me when I got there is that they had no soap!! Said their vendor didn't deliver it. That's ridiculous to me. Someone should have gone to the warehouse Clube to buy soap for their guests if that's the case. Then, I asked where the soda machine was and the clerk told me but also said it didn't work very well and if I lost my money in it, he would reimburse me. After that I noticed a mildew smell on the first floor. A friend told me he stayed here once and had to ask for a different room because of that. He said it was coming from the swimming pool. I was on the 3rd floor, so I figured that I can just ignore the smell. When I got in the elevator, there were loud thumping noises. It felt like the elevator was going to break. Honestly, I don't think I will ever stay here again because of all this. The soap issue really got to me. The clerk said all they could do was issue credits to guests for it and he wrote my name down but I still have not seen any kind of credit. I'm very disappointed with my stay here!
Florence
Stayed 2 nights in Oct 2024