4/10 Poor
Joanna
Traveled with partner
Apr 13, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Based on how Cascada is described on Expedia’s listing, it says “Indoor private mineral hot springs (Japanese-style onsen)” “ Pool access available from 7:00 AM to 9:00 PM” and “Hot springs access available from 7:00 AM to 9:00 PM”. This left us with the impression that it was a semi all-inclusive experience but that is far from the truth. The hotel is expensive and when you book, you are told there is a “resort fee” - ours was $162 after tax. The day we were set to arrive, I get a text saying we need to book services including the Thermal Springs. I click in and it says there is a fee ($100 for 2 people) and a 3 hour limit. Huh? That’s not how it’s described on Expedia’s website. We get to the hotel and are told that they’ve “had problems” with Expedia but that there is in fact a charge to access the Thermal Springs but all their classes are included. Weird, very off putting and misleading. Also, what is the “resort fee” for? Overall, the rooms are nice, new, have an eco focus and are clean but small. My spouse and I agreed the beds were very firm, we didn’t sleep comfortably. We really enjoyed the Thermal Springs and highly recommend it but would stay somewhere else. Lots of potential to this hotel but poor and confusing execution.
Joanna
Stayed 2 nights in Apr 2025