8/10 Good
John, Lakewood Village
Traveled with partner
Jun 6, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Generally had a pleasant stay @ Vance. The location is good - near the downtown area and right beside Portland State. The hotel has a Starbucks in the property. The staff is friendly especially those @ the in-house restaurant (Beastie). There are several eating places a couple of blocks nearby - Higgins is notable. The room was comfy with nice toiletries.
Here are my negative observations. We usually came in late at night (after 10 pm) and I noticed the front desk (more like a kiosk) was left unmanned. This would be fine if access to the front door was key-only. It isn't! You can basically walk in even if you are not a guest. I was not comfortable with that regardless of how safe a city may appear to be.
It had rained when we were in Portland (surprised?), so I asked the front desk if I could borrow an umbrella. I was told they didn't have any to loan because people do not return them. I thought that excuse was unacceptable. Easy remedy is to charge the room of people who do not return the borrowed umbrella. I told the staff that it is not unlike guests being charged if you took home the robe provided by a hotel (which Vance doesn't provide BTW). Given that it always rains in Portland, this should be a consideration.
John
Stayed 3 nights in May 2025
