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SureStay Hotel by Best Western Portland City Center

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Portland City Center

In-room safe, iron/ironing board, rollaway beds, free WiFi
Combined shower/tub, hair dryer, towels
Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | In-room safe, iron/ironing board, rollaway beds, free WiFi
Reception
Coffee service

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
2401 Sw 4th Ave, Portland, OR, 97201
  • Portland State University
    ‪5 min walk‬
  • Oregon Health and Science University
    ‪9 min walk‬
  • Oregon Zoo
    ‪6 min drive‬
  • Portland, OR (PDX-Portland Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for King Bed, Street Level

In-room safe, iron/ironing board, rollaway beds, free WiFi

King Bed, Street Level

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

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About this property

SureStay Hotel by Best Western Portland City Center

Hotel in Southwest Portland
Along with a restaurant, this smoke-free hotel has a bar/lounge and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and a front-desk safe are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western Portland City Center offers 40 air-conditioned accommodations with safes and coffee/tea makers. Premium cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

This Portland hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary.

This Portland hotel also offers a vending machine, coffee/tea in a common area, and a front-desk safe. Onsite self parking is complimentary.

SureStay Hotel by Best Western Portland City Center is a smoke-free property.

Guests are offered a complimentary continental breakfast.
SureStay Hotel by Best Western Portland City Center has a restaurant serving breakfast, lunch, and dinner.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Travelodge City Center
Travelodge City Center Hotel
Travelodge City Center Hotel Portland
Travelodge Portland City Center
Portland Travel Lodge
Portland Travelodge
Travelodge Portland City Center Hotel Portland
Travelodge Portland City Center Hotel
Travelodge Wyndham Portland City Center Hotel
Travelodge Wyndham Portland City Center
Travelodge land City Center
Travelodge by Wyndham Portland City Center
SureStay Hotel by Best Western Portland City Center Hotel
SureStay Hotel by Best Western Portland City Center Portland

SureStay Hotel by Best Western Portland City Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 244 out of 867 reviews
Rating 8 - Good. 323 out of 867 reviews
Rating 6 - Okay. 175 out of 867 reviews
Rating 4 - Poor. 68 out of 867 reviews
Rating 2 - Terrible. 57 out of 867 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Shannon

Liked: Cleanliness, staff & service
The staff was nice. It was clean cozy
Stayed 1 night in Jan 2025

2/10 Terrible

Stacie

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was stale smelling, bathroom was not clean. Hair in the tub and sink. The beds are atrocious, so uncomfortable, unable to get a good night sleep.
Stayed 2 nights in Jan 2025

8/10 Good

Joshua

Business traveler
Liked: Cleanliness, property conditions & facilities
Exactly what you pay for. No more, no less. So not bad, but not stellar.
Stayed 4 nights in Dec 2024

10/10 Excellent

John, Bend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price they are usually charging, it’s a great deal. Great location, great employees, surprisingly really quiet inside the rooms with moderately busy roads on all sides. Add Suki’s being downstairs downstairs with food, libations and tons of fun? One of my favorite spots to stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, minimal property. Front desk staff was efficient and kind, room was clean, bed and pillows were comfy. Google maps will not get you here efficiently, I felt like I was in a real life game of Mario Cart, finally took a wrong turn and ended up where I needed to be.
Stayed 1 night in Jan 2025

8/10 Good

Shane

Stayed 3 nights in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Louis, Temeculaca

Stayed 2 nights in Dec 2024

10/10 Excellent

Shastena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Gail

I don’t wish to answer
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
There's no window seal. Motor travelling by is too loud in the middle of the night.
Stayed 1 night in Dec 2024

6/10 Okay

Jan and Troy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to hospitals and diwntown. The end room, which we had, you could hear the freeway early in the morning, we did ok but if you are noise sensitive, bring earplugs.
Stayed 1 night in Dec 2024

6/10 Okay

Traci

Comfortable enough and clean, loud at night tho

Good for the price, bed was moderately comfortable. My only issue was we were in a room directly over the bar and from 11pm - 2:30am there was loud music and lots of other noise. We had stayed here once before and didn't have that problem.
Stayed 3 nights in Dec 2024

8/10 Good

Tabby

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms but close to where I needed to be
Stayed 1 night in Dec 2024

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Host was very helpful. We are both handicapped and he got us a menu and brought our food. So kind .
Stayed 1 night in Dec 2024

8/10 Good

Farnaz

Traveled with family
Liked: Cleanliness, staff & service
Friendly staff and clean room!
Stayed 1 night in Nov 2024

8/10 Good

Terri

Traveled with partner
Liked: Cleanliness, staff & service
Staff was great but overall property was not great
Stayed 1 night in Sep 2024

10/10 Excellent

Shannon

Stayed 1 night in Sep 2024

6/10 Okay

Todd

Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service

Sure Stay Best Western

Hotel is perfect for short stays. Close to the City center of Portland.
Stayed 4 nights in Nov 2024

6/10 Okay

LARRY

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here twice as had appts @ Casey Eye Institute so convenient location & dog friendly but property is in need of updating!
Stayed 1 night in Nov 2024

8/10 Good

Adriana

Liked: Amenities
It was ok
Stayed 1 night in Nov 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charge for parking was excessive and not identified prior to booking.
Stayed 2 nights in Nov 2024

10/10 Excellent

BEN, NAPA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the area. dinning and bar downstairs.
Stayed 3 nights in Nov 2024

6/10 Okay

IVAN

Staff was friendly and the electricity worked. The TV was good. The bed was okay as far as comfort goes however, the bathtub did not hold water, so my girlfriend couldn’t take a bath, the water pressure was good and we have plenty of hot wate... But the carpet was very old and would buckle up in areas when we first entered. There was a heavy smell of carpet shampoo.
Stayed 1 night in Nov 2024