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Swan Novo Hamburgo

4.0 star property

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Photo gallery for Swan Novo Hamburgo

Front of property
Reception
Lobby
Bar (on property)
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Gym
  • Pet friendly
  • Housekeeping

Explore the area

Map
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, RS, 93510-250
  • Comunidade Evangelica Hamburgo Velho
    ‪3 min walk‬
  • National Shoe Museum
    ‪3 min walk‬
  • Schmitt-Presser House
    ‪5 min walk‬
  • Porto Alegre (POA-Salgado Filho Intl.)
    ‪36 min drive‬

Room options

View all photos for Executive Studio Suite

Executive Studio Suite | Minibar, in-room safe, blackout drapes, free WiFi

Executive Studio Suite

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Standard Casal / Twin

Suite Standard Casal / Twin | Minibar, in-room safe, blackout drapes, free WiFi

Suite Standard Casal / Twin

  • 538 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Casal/Twin

Minibar, in-room safe, blackout drapes, free WiFi

Standard Casal/Twin

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite standard twin

Suite standard twin | Minibar, in-room safe, blackout drapes, free WiFi

Suite standard twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Minibar, in-room safe, blackout drapes, free WiFi

Superior Double Room

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

Minibar, in-room safe, blackout drapes, free WiFi

Executive Double or Twin Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Minibar, in-room safe, blackout drapes, free WiFi

Standard Twin Room

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Minibar, in-room safe, blackout drapes, free WiFi

Standard Double Room

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Minibar, in-room safe, blackout drapes, free WiFi

Executive Double Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite standard casal

Suite standard casal | Living area | Smart TV

Suite standard casal

  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite, 1 Queen Bed

Superior Suite, 1 Queen Bed | Minibar, in-room safe, blackout drapes, free WiFi

Superior Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, blackout drapes, free WiFi

Superior Room

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double or Twin Room

Minibar, in-room safe, blackout drapes, free WiFi

Superior Double or Twin Room

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About this property

Swan Novo Hamburgo

4-star hotel in Hamburgo Velho
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Swan Novo Hamburgo offers 134 air-conditioned accommodations with minibars and safes. A pillow menu is available. Smart televisions come with cable channels.

Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
In addition to an indoor pool, Swan Novo Hamburgo provides a sauna and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and 6 meeting rooms. This Novo Hamburgo hotel also offers a terrace, an arcade/game room, and multilingual staff. Onsite parking is available (surcharge).

Swan Novo Hamburgo is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6 AM and 10:00 AM.
Swan Novo Hamburgo has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (BRL 20 per day)

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 6 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 70 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Self parking fee: BRL 20.00 per day
  • Pet fee: BRL 70 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Swan Hotel Novo Hamburgo Tower
Swan Tower Novo Hamburgo
Swan Tower Novo Hamburgo Brazil
Swan Tower Novo Hamburgo Hotel
Swan Novo Hamburgo Hotel
Swan Tower Novo Hamburgo
Swan Novo Hamburgo Novo Hamburgo
Swan Novo Hamburgo Hotel Novo Hamburgo

Swan Novo Hamburgo Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 127 out of 245 reviews
Rating 8 - Good. 64 out of 245 reviews
Rating 6 - Okay. 34 out of 245 reviews
Rating 4 - Poor. 16 out of 245 reviews
Rating 2 - Terrible. 4 out of 245 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Changes are not always for the better!
We’ve been staying at this hotel for many years … so much has changed and some of it not for the better: Guests now have to pay for parking. There’s not a bar of soap in the bathroom although we asked for one a few times & finally bought our own. Not about price but concept . Shower only had shampoo & conditioner in large containers … there was no liquid soap. When we complained they replaced conditioner with liquid soap! No Wash rags available . So a simple basic need available in any inferior hotels became frustrating. Staff has changed and although we had two nice reception attendants most of them didn’t seem to care … Reason we always stay here is because it’s convenient, accommodating and previous staff went beyond the usual to make sure guests were comfortable.
Stayed 6 nights in Aug 2024

6/10 Okay

Ricardo

Traveled with family
Disliked: Staff & service, amenities
Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.
Stayed 3 nights in Nov 2023

8/10 Good

Iara

Stayed 5 nights in Oct 2022

10/10 Excellent

Iara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff !
We love this hotel! Very convenient location, beautiful lobby and great breakfast ! The staff is the main reason we keep going back, however … staff is very friendly and Mathew goes above and beyond the call of duty to make sure we are comfortable and enjoy our stay . Rooms need an update, but other than that our stay was perfect.
Stayed 3 nights in Jan 2022

10/10 Excellent

Iara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe, clean and amazing staff!!
Staff is very friendly and helpful! They always make me feel very welcome.... The breakfast buffet is great and it’s operating again in a very safe and sanitized way. The hotel is very clean and sanitized and they’ve taken all the necessary actions to make the entire hotel as safe as possible to avoid Covid.
Stayed 5 nights in Sep 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great The staff is wry friendly and helpful
Stayed 8 nights in Oct 2019

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!!
The staff was wonderful!! They made us feel very welcome every time we walked in! Mathew at the front desk was outstanding , but everyone was great and went out of their way to accommodate any requests we had! The complementary breakfast is delicious and everything was homemade! Great selection of juices, smoothies and fresh fruit! We’d stay there again for the breakfast alone, bur the staff just made everything perfect for our stay! We will definitely go back!
Stayed 4 nights in Sep 2019

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trips to Novo Hamburgo
I always stay here while on business in Novo Hamburgo. The staff are polite and helpful, the room is clean and the area feels safe. The gym is good, but the pool is freezing!!!
Stayed 7 nights in Sep 2019

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I were at the Swan Tower NH for a meeting at the FEEVALE university and the location was great, the hotel nice and clean - not fancy but good- and the staff could not have been been more helpful!! I will stay there again without any hesitation.
Stayed 2 nights in Sep 2017

8/10 Good

Aline

Liked: Staff & service
Basic hotel
I stayed in this hotel for one night this time. The room is ok, good size but the hotel is old, need renew over all. But it has a good location and parking free.

6/10 Okay

Carlos, New York

Liked: Cleanliness, staff & service
first time in this hotel
first time in this hotel, wifi is not good, kept changing rooms.

6/10 Okay

Malcolm, Argentina

Liked: Staff & service
Disliked: Cleanliness, room comfort
Hotel needs to upgrade the rooms, old furniture, old TV and old design.

6/10 Okay

BLAKE, Charleston, SC

Disliked: Cleanliness, property conditions & facilities
Very nice hotel...back in '86
Hotel needs updating

6/10 Okay

BLAKE, USA

Disliked: Property conditions & facilities
Decent
Decent hotel...good location...needs updating.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Best of the worst
I travel to Novo Hamburgo for business. Even though Swan Tower is better than average compared to most hotels in Novo Hamburgo, it is nothing special. Needs a complete renovation.

10/10 Excellent

CINTIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom, café da manhã bom, cama enorme
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

8/10 Good

JOAO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Edson Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel médio.
O hitel é grande, bons equipamentos, staff bom, o que pega são os extras, estacionamento pago, R$ 20,00 por diária e uma garrafinha de água de 300 ml por R$ 8,00. Absurdo!
Stayed 1 night in Dec 2024

10/10 Excellent

Viviane

Stayed 2 nights in Nov 2024

10/10 Excellent

Silvio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

CHUNQI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

JOÃO ADELAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom
Hotel muito bom! Recomendo!
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Estadia boa
A estadia foi boa. Café da manhã bem gostoso e o lugar super acessível. O única questão foi o elevador, acho que o prédio é mais antigo e o elevador demora bastante pra vir. As vezes trava em um andar e não abre a porta… como ficamos no 11o andar fica ruim pegar escada
Stayed 1 night in Nov 2024

10/10 Excellent

José Felipe

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024