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Hotel Universal

2.0 star property

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Photo gallery for Hotel Universal

Standard Double Room, 1 Double Bed, City View | In-room safe, free WiFi, bed sheets, wheelchair access
Bar (on property)
Daily buffet breakfast (EUR 13.80 per person)
Reception
Family Room | In-room safe, free WiFi, bed sheets, wheelchair access

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
$79
includes taxes & fees
Dec 9 - Dec 10

Explore the area

View in a map
Avenida Aliados 38, 1st Floor, Porto, 4000-064
  • Place, Porto Historic Center
    ‪1 min walk‬
  • Place, Avenida dos Aliados
    ‪1 min walk‬
  • Place, Bolhao Market
    ‪5 min walk‬
  • Airport, Porto (OPO-Dr. Francisco de Sa Carneiro)
    ‪12 min drive‬

Room options

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Standard Triple Room, 3 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room, 1 Double Bed, City View

Standard Double Room, 1 Double Bed, City View | In-room safe, free WiFi, bed sheets, wheelchair access

Standard Double Room, 1 Double Bed, City View

7.0 out of 10
Good
(4 reviews)
  • 118 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double or Twin Room, 1 Double or 2 Twin Beds

Superior Double or Twin Room, 1 Double or 2 Twin Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Superior Double or Twin Room, 1 Double or 2 Twin Beds

8.8 out of 10
Excellent
(9 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room

Family Room | In-room safe, free WiFi, bed sheets, wheelchair access

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 237 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Twin Standard Handicap Facilities

Twin Standard Handicap Facilities | Bathroom | Free toiletries, hair dryer, towels

Twin Standard Handicap Facilities

  • 258 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Triple Room, 3 Twin Beds

Superior Triple Room, 3 Twin Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Superior Triple Room, 3 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 215 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Standard Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 129 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Hotel Universal

Hotel in Centro / Baixa
This smoke-free hotel features a bar/lounge, a coffee shop/cafe, and coffee/tea in a common area. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Hotel Universal offers 44 air-conditioned accommodations with safes and hair dryers. Televisions come with cable channels. This Porto hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided daily.
The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Porto hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area.

Hotel Universal is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 1 mile (EUR 20 per night)
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 13.80 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Built in 1930
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 13.80 per person
  • Airport shuttle fee: EUR 25 per vehicle (roundtrip, maximum occupancy 4)
  • Nearby parking fee: EUR 20 per night (3281 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hotel Universal Porto
Universal Hotel
Universal Porto
Hotel Universal Hotel
Hotel Universal Porto
Hotel Universal Hotel Porto

Reviews

Hotel Universal Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 147 out of 542 reviews
Rating 8 - Good. 229 out of 542 reviews
Rating 6 - Okay. 122 out of 542 reviews
Rating 4 - Poor. 32 out of 542 reviews
Rating 2 - Terrible. 12 out of 542 reviews

Reviews

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities

We got what we paid for

The stay was ok, we didn't choose a view and when we opened the balcony we saw sewers and garbage as our view
Stayed 2 nights in Aug 2025

10/10 Excellent

claire, seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel deserves more stars than 5. super accessible to downtown porto. the staff was super great! we only stay 3.5 days and we wished we stayed longer. everything that you want to see is just as you step outside the hotel. we included the breakfast and it was great. if we go back to port, we for sure will stay here again
Stayed 3 nights in Aug 2025

10/10 Excellent

Madelyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Ivonne

Stayed 1 night in May 2025

6/10 Okay

Randy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Bed was horrible
Stayed 4 nights in Jun 2025

8/10 Good

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A bit of building work in outside street. No plug in bath! View from room not nice but we didn’t select a room with a particular view so fair enough
Stayed 3 nights in Jun 2025

10/10 Excellent

Evelyn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It is with in walking distance to everything
Stayed 3 nights in May 2025

6/10 Okay

Gennadiy

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Good hotel for the value
Stayed 1 night in May 2025

2/10 Terrible

Deborah

Disliked: Property conditions & facilities
There were 20 steps to go up to the property. Cramped room Window at back over fire escapes etc. air conditioning only worked when light was on
Stayed 1 night in May 2025

4/10 Poor

Maria Marta

Traveled with family
Disliked: Amenities, property conditions & facilities
Muy mal para personas mayores en general no nos gustó mucho lo único fue su ubicación pero las habitaciones incómodas y viejas .
Stayed 1 night in May 2025

10/10 Excellent

WAH FAI

Liked: Amenities, property conditions & facilities
Good service , safe and quiet .
Stayed 3 nights in May 2025

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location most place i can walking within 10 minutes and most implo
Stayed 2 nights in May 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, amazing staff

Can’t say enough about the location of this place! Right where you need to be to walk to almost all the main sites and attractions. Very friendly service! Nice, clean rooms. Would definitely go back and recommend. One down side - very small elevator and lots of stairs. You need walk up a large flight of stairs to even reach the elevator.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Rona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Great location. Close to the city centre. Note that there is stairs to walk up to the reception and they take your keys to leave at reception when you leave the hotel for the day. Concierge is 24/7 and very helpful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ye, Mississauga

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, helped my family a lot during the Portugal power outrage time. The hotel location is beside the Imperial McDonald. Lots of food options around the area. After 2 nights, my family took the Bus 601 to the airport.
Stayed 2 nights in Apr 2025

10/10 Excellent

Brian, Brevard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely renovated. A surprise after entering!
Stayed 3 nights in Apr 2025

10/10 Excellent

James B

Liked: Cleanliness, property conditions & facilities, room comfort

Perfect Porto Visit

The Hotel Universal is conveniently located in the heart of downtown and close to Metro, grocery stores and laundry services. Also close to restaurants and beautiful sites. Breakfast quality and value was definitely value for money spent. Staff were friendly and helpful. Only draw back was that the stairs might be difficult for some people as there was no elevator beyond the access to reception.
Stayed 3 nights in Apr 2025

10/10 Excellent

AUDIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place and very friendly staff, breakfast was fair (you get what you paid) very walkable to main attractions and lot of restaurants around there. Definitely recommend this place.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location... friendly staff...clean. parking only a block away not bad at all!
Stayed 2 nights in Mar 2025

8/10 Good

Yau Wai Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good
Stayed 2 nights in Mar 2025

6/10 Okay

Haochuan

Liked: Cleanliness, staff & service, room comfort

Good stay but something needs to improve

The hotel is clean and staff is friendly, also close to the train station. However, no kettle, no USB charge connection and no sleepers are provided, it makes customers are inconvenient staying in a room.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near Sao Bento train station and other nearby attractions within walking distance. Note that there's about 27 steps up to check-in with a lift for handicap only and then a regular lift, albeit small, for floors above that. Porto is built on steep hills, so it requires some energy, with funiculars, etc. to make it easier in some places. Nevertheless, it's definitely a more than worthwhile place to visit for a few days, with side day trips to Guiermaes and/or Braga also worthwhile.
Stayed 3 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service

Did the job

Room was clean and tidy. Terrible balcony that opened up on to a flat roof with the air conditioners. Just used it as a pied a terre to enjoy the city
Stayed 3 nights in Feb 2025