2/10 Terrible
Precious
Traveled with group
Jan 23, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The resort is beautiful but the price is so high only 10 peope there. The staff don't know customer service and I was informed by the locals up the street that none of the staff were trained at the hotel and was just thrown into their position, so if i were you, i wouldn't bother wasting money or time. They don't have any events at the hotel but a sunday brunch gathering. The pool closes at 6pm everyday and only one restaurant is open with the beach restaurant only open for 5 hours. Fries are $10 US and they burnt our fries til the point they were not edible. Everything and everyone is very inconsistent. Nothing is the same the next day, which includes service, food, etc. I will never stay at this hotel again especially because I love to stay in nice hotels, and this was suppose to be a 5 star hotel but was more like 1 star. I am begging you to save your money. We travel a lot and have never experience this at a hotel or resort. All of the food should automtically be included in your stay because that is how bad the service is, how much food they lack at the restaurant, and how they are overpricing the hotel because they refuse to promote it. They were out of wings and theu are unable to give timeframe for when they will have again. They are unable to give timeframe for anything and do not accompdate in any area. The wings were out the whole 2 weeks. The wifi was out which is connected to TV service in room and for you to use your personal phone. They were very rude.
Precious
Stayed 9 nights in Jan 2025
