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Hotel San Rafael Poza Rica

3.0 star property

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Photo gallery for Hotel San Rafael Poza Rica

Exterior
Family Room | Desk, free WiFi, bed sheets
Restaurant
Outdoor pool
Outdoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
The current price is $48
includes taxes & fees
Jun 20 - Jun 21

Explore the area

View in a map
161 Carr. Poza Rica - Cazones Sin Nombre, Poza Rica, Ver., 93210
  • Place, Plaza Gran Patio Shopping Mall
    ‪8 min walk‬
  • Place, University Veracruzana Poza Rica
    ‪16 min drive‬
  • Place, 18 de Marzo Square
    ‪19 min drive‬
  • Airport, Poza Rica, Veracruz (PAZ-El Tajin National)
    ‪52 min drive‬

Room options

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Desk, free WiFi, bed sheets

Classic Room, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 2 bedrooms
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room

Family Room | Desk, free WiFi, bed sheets

Family Room

8.8 out of 10
Excellent
(3 reviews)
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Room

Family Room | Desk, free WiFi, bed sheets

Family Room

  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Basic Triple Room

Basic Triple Room | Desk, free WiFi, bed sheets

Basic Triple Room

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed
  • Free WiFi

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About this property

Hotel San Rafael Poza Rica

3-star Poza Rica hotel walkable to Plaza Gran Patio Shopping Mall
This hotel features an outdoor pool, a restaurant, and a children's pool. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a 24-hour front desk and a garden are onsite. Change of towels is available on request.
Hotel San Rafael Poza Rica offers 27 accommodations with air conditioning. 32-inch Smart televisions come with cable channels and Netflix.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.
Hotel San Rafael Poza Rica features an outdoor pool and a children's pool. The hotel offers a restaurant. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

Onsite uncovered self parking is complimentary.

Hotel San Rafael Poza Rica has designated areas for smoking.

A complimentary manager's reception is offered each day.
Hotel San Rafael Poza Rica has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to noon for a fee: MXN 90 to 200 for adults and MXN 90 to 200 for children
  • A restaurant
  • Free daily manager's reception

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 90 to 200 for adults, and MXN 90 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM

Property is also known as

San Rafael Poza Rica Poza Rica
Hotel San Rafael Poza Rica Hotel
Hotel San Rafael Poza Rica Poza Rica
Hotel San Rafael Poza Rica Hotel Poza Rica

Hotel San Rafael Poza Rica Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 49 reviews
Rating 8 - Good. 12 out of 49 reviews
Rating 6 - Okay. 5 out of 49 reviews
Rating 4 - Poor. 5 out of 49 reviews
Rating 2 - Terrible. 5 out of 49 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Emiliana

Disliked: Cleanliness, amenities, property conditions & facilities
I provided my credit card number to pay room and when i arrive that i need to pay cash.
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Cinty

Disliked: Cleanliness, property conditions & facilities
El agua caliente solo alcanzaba para una persona las demás ya se bañaban con agua fría, se le dijo al de recepción pero insistía en que el boiler estaba prendido, nunca se compuso, tienen alberca llevamos las toallas de la habitación nos dijeron que no daban toalla para alberca , nos repusieron sí las toallas pero con la incertidumbre de que no. Os las dieran puesto que fueron a consultar con el ama de llaves , la taza del baño al jalarle no se iba todo y había que esperar varios minutos para que se volviera a cargar para que la usara la otra persona , nos tocó habitación de lado de la carretera y mucho ruido, la única zona que recomiendo es la del restaurante de la piscina, atenta .
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Blanca

Disliked: Cleanliness, property conditions & facilities
Las habitaciones son muy muy tétricas y feas no hay agua caliente, no hay agua en el sanitario, se escucha todo el ruido de los carros no es un lugar para descansar lo único que rescata es su alberca por qué de ahí en fuera todo está muy viejo muy descuidado apoxidado toallas rutas el shampoo que te ofrecen es un shampoo de manos está horrible
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me cabiaron de habitación varias veces porque las tienen descuidadas
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Jessica Nohemí

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No contestan en recepción y no hay teléfono en las habitaciones.
Stayed 3 nights in Nov 2025
Verified

2/10 Terrible

Israel

Disliked: Cleanliness, amenities, property conditions & facilities
No respetaron mi reserva
Stayed 3 nights in Oct 2025
Verified

8/10 Good

VERONICA CASTRO

Liked: Staff & service, amenities, property conditions & facilities
Está bien ubicado pero la alberca estaba sucia y había bichos en el cuarto . Le falta mantenimiento al baño
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Carlos

Disliked: Staff & service, amenities
En si, es un motel, el baño no estaba limpio, había cucarachas muertas en el cuarto, había focos fundidos, no estaba bien aseado, la alberca está sucia, ha ia un estanque de peses y el agua del estanque estaba contaminada, la chapa de la puerta no servía. Lo manejan como hotel familiar, pero las personas de todo poza rica lo manejan como hotel para tener s3x@. Si tienes familia no lo uses como hotel. El precio es demasiado caro, hay muchas mejores opciones por la diferencia de 300 pesos más, como la franquicia de París. Repito, no es hotel familiar.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Diana Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar para hospedarse
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ana Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo y super su alberca. Cerca de patio poza . Sin duda volveríamos a ir
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

LUIS DARIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable
Stayed 1 night in Aug 2025
Verified

8/10 Good

Minerva

Liked: Cleanliness, staff & service, property conditions & facilities
todo estuvo muy bien el personal amable y resuelven rápido no se que paso con mi reservación que no les aparecía en sistema y el chico de la recepción resolvió rápido sin tanto problema, muy amable el personal,nos dieron dugerencias para salir
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Verónica

Disliked: Cleanliness
Muy malo el aseo en regadera.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Angel david

Liked: Staff & service, property conditions & facilities
Bueno
Stayed 2 nights in May 2025
Verified

8/10 Good

JULIO CESAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel sencillo pero agradable. Lo mantienen limpio y el personal de la recepción es muy amable. Su ubicación es muy buena. Lo malo es que su área de restaurante es muy limitad en tiempo y oferta de alimentos. La habitación es cómoda y tu decides si quieres cambio de ropa diario y limpieza.
Stayed 4 nights in Dec 2024
Verified

4/10 Poor

Maria Patricia

Disliked: Cleanliness, property conditions & facilities
LA ALBERCA ESTABA MUY SUCIA Y LA TV DEL CUARTO NO TENIA CABLE
Stayed 1 night in Nov 2024
Verified

4/10 Poor

Jesus

Malo
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Eliseo

Liked: Cleanliness, amenities
Todo Muy bien 🆗
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Inda Jani

Liked: Staff & service
Disliked: Cleanliness
Las almohadas de sobrecama sucias
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Luis

Liked: Staff & service, property conditions & facilities
Todo bien
Stayed 4 nights in Aug 2024
Verified

4/10 Poor

ARTURO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Desagradable

Para empezar, desorden total para realizar el check in. Reserve dos habitaciones. En una había cucarachas, se solicitó el cambio pero no de buenas lo realizaron y la otra no enfriaba el clima lo suficiente. Les falta demasiado mantenimiento y limpieza. Deje mis datos para facturar y después de casi 20 días les recordé y solo me facturaron una habitación. No vuelvo a quedarme en este hotel.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Leydi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo y tranquilo
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Luis

Liked: Staff & service
No tuve oportunidad de conocer el hotel, porque Expedia, sobrevendió las noches disponibles para este hotel, al llegar me dijeron que mi reservación estaba cancelada, fue algo muy incomodo y molesto ya que viaje con mi familia y amigos. Las chicas de recepción, se preocuparon por ayudarnos y estuvieron buscando hoteles disponibles, afortunadamente tuvieron éxito y nos salvaron del mal trago. Mi mayor agradecimiento para ellas, Expedia me decepciono totalmente.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble hotel, su servicio muy bueno, la comida muy rica, un lugar para descansar
Stayed 3 nights in Mar 2024