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The location of the hotel was amazing! The room was a good size, the bathtub was very nice. The main issue I had with the property was that our air conditioner did not work properly. It made for a very uncomfortable night sleep. We did notify the staff, and they tried to help us with it. Even after they fiddled with it, it did not change anything. It was very stuffy and oppressively warm in the room.

The hotel is very close to nice restaurants and cute shops. The room was beautifully decorated and the staff was really helpful with non-touristy restaurant recommendations. Really enjoyed our stay.

Even though I only stayed one night, the experience was amazing. Meticulous attention to detail, making my stay a very memorable one. The food is incredible, whether you choose to dine A La Carte or try one of their very well put together Degustacion menus. Great selection of wine and they take great deal of pride in presenting the local Bordeaux region, its wines and local delicacies. Highly recommended.

This is a beautifully elegant hotel. Each room is unique with high quality fittings and products , particularly the quirky but very wearable bathrobes and the Dyson hair dryer. The team are super friendly and nothing is too much trouble

The food was first class and rooms were immaculately clean and well stocked with everything we needed. The location was perfect for restaurants and bars and 1/2 mile from our River Cruise embarkation. We couldn’t be more pleased.

Enjoyed the stay tremendously

Staff did not speak English and was not very welcoming for a 5 star hotel

On the positive side, the boutique vibe is fantastic—it feels exclusive and peaceful, and the location in Bordeaux is spot-on for walking everywhere. The staff were also super sweet and helpful throughout our stay. However, the room left a bit to be desired. We booked the Tolstoy Suite which has a beautiful terrace overlooking the pool in the courtyard , but it was blocked off and completely unusable, which was a huge letdown. Also, for a 5-star luxury hotel charging top-tier rates, simple amenities like conditioner in the shower were missing. Great location and lovely team, but a few details fell short for what we paid.