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Promina Vacation Packages

Ok so lots of things I like about this property and have stayed here before but things that need improved. Great location in the heart of Riva but on the outer edge, so parking a scooter is easy. Waterfront 2-5 mins walk. Most properties in Riva don't have elevators and you have to carry your luggage up several flights of narrow stairs. This property has an elevator but it shakes a little and needs maintenance. Never met anyone at the front desk from Prima Luce, and was able to check in with a host from the sister company Proma Life. Room was large and clean, fridge didn't work. TV remote also didn't work. There is a mini supermarket on the 1st floor and Taxi and Bus stop immediately out front. Would stay here again because of location elevator and large clean rooms and price

It was very nice stay. The host was very rwapobsive and helpful. Check in went smoothly and she advised us wherw the best parling would be. It was a good stay for us. She also allowed us early check in to drop off our luggage in the room which was very kind.

The self check-in instructions provided by the staff were clear and very easy to follow. The room was comfortable, clean and well equipped. The location is excellent - you can walk to the center of the old town in about 7 minutes. There is a parking lot just up the street from the building (less than 2 minutes walk). It is very busy, but if you can find a spot the rates are very cheap (I paid about 5 euros for a 3 day stay).

The room was below the street level. The door to the bathroom did not close and it was evident that it had been that way for sometime because there was a patch to the door at the bottom preventing it from closing. The host pretended like it was probably the previous guests who had broken it. We also had an early morning visitor in the bathroom- a snail, crawling around. The host while very friendly just told us that since it was Saturday, they wouldn’t find anyone to fix the door and that it was common for insects and small animals coming to the rooms at that level.

Chambre très bien avec une belle salle de bains. L'hôte est très réactif sur les éventuels problèmes et conseils. Il y a 4 chambres sur le palier. La seule ombre au tableau est que les murs sont fins et donc on peut entendre les personnes d'en face si elles sont bruyantes. Mais j'ai passé une très belle semaine, car bien placé, à quelques minutes de la ville. Je recommande

The location and beach are great. The breakfast buffet was amazing. The dinner buffet was awful with no service so we didn't even get wine. Our room was not properly cleaned - with towels left in the cupboard and clothes left in the drawers plus random hangers hanging from the bed. There was no reconciliation for the issues - just the evening buffet which as noted above was terrible. I am sure others has a better experience and if we went back I am sure we would have a better experience.

The communication was incredible, they even went above and beyond in times of need! Highest recommendation