10/10 Excellent
Donna
Dec 10, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
It’s my fourth time staying at that particular property. I love it! All the above applies. There was a snag at the end of my stay when I checked out when I got to the hotel on Thursday, they asked for a credit card for incidentals. I did not owe anything else and then as I was checking out, I was told they keep a separate tally for any incidentals That you charged to your room without taking it off of the money held for incidentals. I did pay food and anything else I charged in full, but that was not fully explained. I’d like to know what the $600 held back on a credit card was for if not for charges at the hotel The person who explained it to me said that this is always the way that it was done the three times I stayed with you folks that was not the case so I think that should be explained upfront and I’d like a more expanded explanation from someone who is knowledgeable about why the hotel charges 150 per night and puts a hold on a credit card while they have no intentions of using it and the charges are still expected to be paid at the end of your stay. Back to the most positive it’s always an outstanding experience to stay at the Beatrice thank you
Donna
Stayed 4 nights in Dec 2024