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Neptune, an Ash Hotel

3.5 star property

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Property entrance
Staircase
The Gang Room, Two Queen Beds | Premium bedding, pillowtop beds, minibar, individually decorated
2 bars/lounges, karaoke bar, cocktail bar
2 bars/lounges, karaoke bar, cocktail bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
$164
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
122 Fountain Street, Providence, RI, 02903
  • Amica Mutual Pavilion
    ‪1 min walk‬
  • Rhode Island Convention Center
    ‪2 min walk‬
  • Brown University
    ‪19 min walk‬
  • Providence, RI (PVD-T.F. Green)
    ‪14 min drive‬

Room options

View all photos for The Mates Room, One Queen Bed

The Mates Room, One Queen Bed | Premium bedding, pillowtop beds, minibar, individually decorated

The Mates Room, One Queen Bed

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Patron Double Room, 1 Double Bed

Premium bedding, pillowtop beds, minibar, individually decorated

The Patron Double Room, 1 Double Bed

8.6 out of 10
Excellent
(29 reviews)
  • 247 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for The Guardian Suite, One King Bed

The Guardian Suite, One King Bed | Premium bedding, pillowtop beds, minibar, individually decorated

The Guardian Suite, One King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room) | Premium bedding, pillowtop beds, minibar, individually decorated

Four Bunk Beds (The Classmates Room)

8.0 out of 10
Very good
(1 review)
  • 301 sq ft
  • Sleeps 4
  • 4 Twin Bunk Beds

View all photos for The King Room, One King Bed

The King Room, One King Bed | Premium bedding, pillowtop beds, minibar, individually decorated

The King Room, One King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room) | Premium bedding, pillowtop beds, minibar, individually decorated

Two Bunk Beds (The Kin Room)

8.2 out of 10
Very good
(10 reviews)
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Bunk Beds

View all photos for The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds | Premium bedding, pillowtop beds, minibar, individually decorated

The Gang Room, Two Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Neptune, an Ash Hotel

3.5-star hotel in Downtown Providence
Along with 2 bars/lounges, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and ATM/banking services.
Neptune, an Ash Hotel offers 52 air-conditioned accommodations with minibars and designer toiletries. These individually decorated and furnished accommodations include desks. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This Providence hotel also offers multilingual staff, concierge services, and an ATM.

Neptune, an Ash Hotel is a smoke-free property.

Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
The Dean Bar - Onsite cocktail bar.
The Boombox - Onsite karaoke bar. Open select days.
Bolt Coffee - Onsite coffee shop. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (USD 38.75 per night)
  • Limited onsite parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bolt Coffee
  • The Boombox
  • The Dean Bar

Things to do

  • Bicycle storage

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Neptune, an Ash Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 471 out of 1003 reviews
Rating 8 - Good. 272 out of 1003 reviews
Rating 6 - Okay. 138 out of 1003 reviews
Rating 4 - Poor. 80 out of 1003 reviews
Rating 2 - Terrible. 42 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Andrea

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
My car got broken into in the parking lot where a bouncer stands outside of the hotel until 1am and they told me it’s not their lot wnd basically oh well
Stayed 1 night in May 2025

10/10 Excellent

Denise

Stayed 1 night in May 2025

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hip Old School Boutique Hotel

I've stayed at this hotel at this hotel about a dozen times and always enjoy this quirky hotel.
Stayed 4 nights in May 2025

8/10 Good

Deirdre

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy transportation and cutw hotel but thats it, and the staff was nice and awesome experience but i wouldn’t stay again, room was very cramped and small
Stayed 3 nights in May 2025

6/10 Okay

Terri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Really quaint hotel. Would have loved more amenities, like a closet and fridge
Stayed 1 night in May 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

janet

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool boutique hotel. My only complaint was the Saturday night noise below my daughters room, coming from the downstairs bar, the Boombox.
Stayed 2 nights in May 2025

10/10 Excellent

Tyler

Stayed 1 night in May 2025

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Peter

Stayed 1 night in Apr 2025

6/10 Okay

Lucas

Stayed 4 nights in May 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
While the staff was pleasant and the overall building was nice, we were not told ahead of time that the air conditioning wasn’t working. Our room was quite hot. The staff did provide a fan; however, we elected to not stay our two nights booked because of this. Additionally, the coffee bar advertised was not operational. This was a driving factor for our booking, so that was disappointing.
Stayed 2 nights in May 2025

10/10 Excellent

janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was my daughter’s room was above Boombox and very loud Saturday night.
Stayed 3 nights in May 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great bed and lodgings but their cafe was closed at the time of my stay
Stayed 4 nights in Apr 2025

8/10 Good

Marion

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very charming and vintage place to stay. No fridge in room or hair dryer or small things like that but very homey. Stay feels like you’re in an apartment rather than hotel. I loved the vibe!!
Stayed 2 nights in Apr 2025

4/10 Poor

Ashma

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
We stayed at the dean hotel for 3 nights and it was a terrible experience. The hotel did not have any amenities. There was no station to fill up water. They did not even have the basic amenities that a hotel should have. And it does not look like the picture on the website. We got completely catfished. Would not recommend this place for more than 1night. Never going back again. We were told that we would get 2 free drinks for the VIP access but the bar and restaurant was closed and they did not honor or tried to compensate for the service.
Stayed 3 nights in Apr 2025

8/10 Good

Erin

Traveled with partner
Liked: Cleanliness
Beautifully unique hotel. I loved the character of the building. Slightly disappointed in the staff and amenities. Staff were very forthcoming with information or advice. Coffee shop was closed for the entire stay. Worth the location for any show at the VETS Memorial Auditorium.
Stayed 1 night in Apr 2025

8/10 Good

Keith

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice place. Pretty small. I did not hear anything from the karaoke bar downstairs. I would stay here again. Just wish they had a vending machine in n the property.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025