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The hotel was very nice we stay 2 nights staff at the front desk is very helpful and make you feel welcome, breakfast was great lunch and dinner is also good to be included we really enjoy or stay and we definitely planning to come back and stay in this location again thank you portobello for all and you staff at the desk always with a smile.

Don’t stay at this hotel. They baited and switched the hotel room to an oceanfront room, which usually should be lovely; however in this case it was horrific. Hundreds of people are outside with many boom boxes playing music loudly. The music played until 4am. The shower was broken and the air conditioning didn’t work. They told us they couldn’t move us and would not refund my money. We called around the island and there was no availability. The next day, my husband begged them to move us and they did. The second room was a small cement style room and very dirty. The plumbing was not working and the room smelled of sewer. We begged for another switch but were told no. At least the air conditioning worked in this room. I brought my entire family to this hell hole and want to warn you never to go here. The staff at the pool were stealing alcohol and playing music loudly. They cleaned the garbage bins by dumping them next to the pool. It was dirty and disgusting.

The breakfast was one of the best hotel breakfast i have ever had. The rooms were very spacious!

First the check in staff was terrible. They treated us horribly and were not very helpful when some issues with Expedia and their hotel happened for reservations. After that the troubles only increased. The property advertises as All inclusive however no drinks apart from beer and the food was only buffet. Both were terrible. The service at the pool is also horrible. No one pays attention and to even get anything is ridiculous impossible. This is 0 star forget 5 star hotel! Never would go here and never will recommend it. And very bad on Expedia to even advertise them and should absolutely not

Pagar vista al mar es un robo, la vista es totalmente diferente a lo que muestran en fotos, lo que ves es una construcción y el mar muy pero muy lejos, había insectos en el cuarto y el internet nunca funcionó, y el televisor no tenía canales nacionales, ósea no tenían cable, un hotel muy costoso con muy mal servicio, dijeron que lo iban a arreglar y nunca lo arreglaron, no pierdas tu dinero en este hotel de tan mal servicio.

It was good, fair for the amount paid, great location, breakfast was fine

Our stay at this hotel was nothing short of exceptional. From the moment we arrived, the staff made us feel genuinely welcomed—their warmth, attentiveness, and professionalism truly elevated the entire experience. The hotel itself is beautifully designed, with exquisite decoration that creates a refined yet cozy atmosphere. Every detail feels thoughtfully curated, making it a perfect setting for relaxation and comfort. What stood out the most was the peaceful ambiance. It’s an ideal destination for couples looking for a quiet place to rest, disconnect, and enjoy quality time together. Without a doubt, this hotel exceeded our expectations, and we would highly recommend it to anyone seeking a serene and elegant getaway.