6/10 Okay
Jamie
Jan 13, 2025
Liked: Cleanliness
Disliked: Staff & service
Late check in (not unique to us, known issue - even some of the staff confided to us that it doesn't make for good client service), inconsistently trained staff (poolside folks were great, front desk looked genuinely bothered to assist. Had a bad experience at their Italian restaurant. BLT staff and service were great by contrast), HORRIBLE smell coming from what we assumed was a waste treatment machine or trash at the back of the property that had us holding our breath on the eighth floor while we waited for the elevator. Non existent WIFI. I tested it every day, never went above an anemic 2mbs that is just slightly better than the 3G on the island. NOISE. every night serenaded until 3AM by nearby nightclub that woke us up nearly every night. Still had fun, hard not to in T&C but if you are looking for a true Ritz experience, keep looking. Ritz HQ needs to come down an QA this property. Our stays at the Palms and Seven Stars were better experiences as far as the resorts and service were concerned.
Jamie
Stayed 6 nights in Jan 2025