2/10 Terrible
Julia
Traveled with family
Oct 6, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We entered the hotel and Tau was on the phone letting a customer know that he would not reduce the cost of a room any further for military personnel. Initially, he was respectful. After continued conversation he began arguing with the customer and engaged in rude response. Our room had clean beds, but the pillows looked haphazardly thrown on the bed causing us to wonder if it had been cleaned properly. The toilet was in need of repair and was running and the tank refilled every minute or so. We turned on the air conditioner to try and drown out the sound of the toilet and went to sleep. At 1am we heard sounds of screaming children and adults banging around outside our door. After about 20 min and the screaming and talking and banging around, I got up to see what was going on. I realized it was the room adjoining ours and so we loudly knocked on the adjoining door as a gesture to be quiet. We also called the front desk. We heard their phone ring but the noise continued. Over an hour of screaming children and adults moving about loudly and we were now wide awake. We packed our things at 2am and went down to the front desk to request a refund. Tau was there and immediately said there would be no refund and that he couldn’t help that there were children in the room next door. I asked again to please consider a refund as the room was unacceptable even before we were woken in the middle of the night. He refused.
Spend the extra twenty bucks and get a decent room elsewhere.
Julia
Stayed 1 night in Oct 2024