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Good economy hotel

Super super super rude costumer service. Stay away from this hotel

I had a very pleasant stay at Luciano K Hotel in Santiago. The staff were truly outstanding — warm, attentive, and consistently helpful from check-in to check-out, making the whole experience feel smooth and personal. As an Expedia Platinum member, I also received a nice room upgrade, which was much appreciated and added extra comfort to the stay. I also liked the room itself — it had a number of small designer touches and interesting details that made it feel a bit more unique than a standard hotel room, without being over the top. Overall, a very positive experience, with excellent service at the heart of it.

For work, I stayed at this hotel twice in the last month. In comparison with other hotels at the same price and approximate location, the hotel does not provide a complimentary bottle of water and the breakfast is very limited with no real options. The bed was comfortable, but the room needed more attentive cleaning. The roof restaurant is a good option.

You get what you pay for. This is a functional hotel with small but clean and well-maintained rooms. The highlight is undoubtedly the location — it would be hard to find a better spot in Santiago. The surroundings are safe, public transport connections are excellent, and there are plenty of restaurants and cafes nearby. The atmosphere is quiet and pleasant. However, the Wi-Fi never worked during my stay. Despite complaining several times at the front desk, the issue was never resolved. As someone very tech-savvy, I can confidently say the problem was not on my end. Reliable connectivity is a must in today’s world. On one occasion, my bathroom was also left uncleaned. These are all fixable issues, and aside from them, my overall experience was positive.